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Gateway Toyota

(748 reviews)
Visit Gateway Toyota
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
New (888) 244-1904 (888) 244-1904
Used (877) 354-2798 (877) 354-2798
Service (888) 779-2054 (888) 779-2054

Reviews

(748 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gateway Toyota from DealerRater.

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The automated phone system for the service dept was very

The automated phone system for the service dept was very frustrating and impossible to get through, so much so I went in person to make my appt. But the appt itself went smoothly. I was greeted upon arrival and was in and out as promised. The waiting area is comfortable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had a great experience because of John in the service

I had a great experience because of John in the service department. He was very genuine with his approach to service and explained everything very well. First time I ever trusted someone at a car dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience. We're glad our team provided the service you'd expect at Gateway Toyota. Feel free to reach out if you need further assistance.

Very professional and honest, they tell you everything

Very professional and honest, they tell you everything that they’re going to do and explain everything to you. And they have a shuttle, which is a very good thing, especially when your car is there for a long time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re glad to know you had a positive experience with us. It's great the shuttle service was helpful during your visit. Thank you for sharing your thoughts about Gateway Toyota.

Gateway Toyota has pleased me beyond expectations.

Gateway Toyota has pleased me beyond expectations. My salesperson Jay Anzaldo cares about his clients. John Moro, my service manager, gave me professional, expedient service. I will highly recommend them and this dealership to anyone.😎👍🏼

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Disappointed.

Disappointed. But in the end, All is fixed. Wish they listened to me in beginning. It shd not cost to connect car to plug in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My engine maintenance light came on.

My engine maintenance light came on. Made an appointment with Gateway. John Moro service coordinator was fabulous very patient and helpful. Did not meet the service tech but the video they made of checking my car was very informative. When they were Finnish they washed my car and everything was very clean. Would definitely recommend service at this dealership. I felt they had my best interest

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your detailed feedback about our services. It's great to know that the video was helpful and you found value in our team’s efforts. Thanks for recommending Gateway Toyota; we hope all remains well with your vehicle's maintenance.

Professional sales team and the service department went

Professional sales team and the service department went above and beyond. Highly recommend Gateway for either.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

We appreciate your kind words about our team, and we're pleased to hear that you had a great experience with both sales and services at Gateway Toyota. Thank you for the recommendation.

Customer oriented, kept me informed on the progress and

Customer oriented, kept me informed on the progress and explained all maintenance to be performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to know the experience provided by our team met your expectations. Thank you for choosing Gateway Toyota.

I stopped by gateway Toyota because my car needed a

I stopped by gateway Toyota because my car needed a 15,000 mile check up. I did not buy my car there. The staff was entirely professional and friendly. From the woman who took the reservation to the folks who did the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate your visit for the 15,000-mile check up. It's wonderful to hear that our team was able to assist you professionally and kindly. Thank you for taking the time to share your experience with us at Gateway Toyota.

Dealer response

We appreciate your visit for the 15,000-mile check up. It's wonderful to hear that our team was able to assist you professionally and kindly. Thank you for taking the time to share your experience with us at Gateway Toyota.

It was a pleasure dealing with them.

It was a pleasure dealing with them. They are extremely efficient when it comes to service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We're glad to hear that our team at Gateway Toyota met your expectations.