Gateway Toyota

It was a great experience working with Gateway. I had gone to several dealers and felt like the dealers were forcing a sale and then harassing me via telephone.... Andrew answered all of my questions and then stepped back to let me decide and had me call him when I was ready. The purchase was seamless and Jay was laid back and professional.

Contacted dealer via cars.Com to check availability of a used Jeep. Deena from the dealership responded via email and phone telling me the Jeep was available.... On Tuesday August 21st while I was driving to the dealer to see the vehicle, I received a phone call from Joanne the internet sales manager to check when I was coming to see the vehicle. I told her I was on my way from LBI, and she said it should only take me 20 minutes. She assured me the car was there. 20 Minutes later I'm at the dealership and Deena gives me a salesman named Jim. He says I'll be right back I'm going to go get the keys. Nearly a half hour later he returns and tells me the car is sold. Apparently the car was sold in the 20 minutes after I spoke to the manager Joanne. I asked him where the car was, and he didn't know. It wasn't even on the lot. Then they want to know if I'd be interested in looking at something else. Bait and switch. They don't care about wasting people's time. I could see this kind of sales tactics at a small used car dealer, not a large new Toyota dealership. I have the emails and voicemails to support my experience.

Every staff member here is incredibly helpful and personable. I did not feel pressured to go in a direction that I was not comfortable with. I would recommend... the services time and time again.

I was extremely impressed with every single person I met at this dealership. Hats off to professional management because that is where it all begins and... ends!

Don't ever buy anything from here. If you do then be prepared for unwanted stress and several phone calls going to voice mails but no responses. Trying... to speak to sales folks for issue resolution is waste of time. Be prepared to face issues and struggle to get it resolved Some issues at time of delivery 1. Underinflated tires and warning light was on. Can you believe a Toyota dealership has cleared a Toyota for delivery with underinflated tires. 2. Vehicle had shifter issues popping up the very next day. This is how Toyota dealer has done pre-delivery inspection on their own brand of vehicle. The shifter issue resulted in vehicle not moving to 'D' at all. As I stay 50 miles from this dealer had to visit another dealer to have it fixed and they are yet to refund the money I spent on fixing it. This is despite me following up from February and this is June already. I believe it might be several more months before I get a hefty refund of $60. 3. They delayed the license plates for more than a month. Had to have some stern conversations to get them straightened up. While one of my follow-up calls sales guy there tries to hide their mistake and tells me that it is a fault of mine that the process is delayed and my old car title may has issues. When I told him my old car had no issue with title he promises a call back after looking into matter. No call back at all. Another follow up and he tells me they are busy with customers. I believe he assumes once you hand cash you are no longer a customer, which was true in my case. Maybe he was busy fleecing new ones. This is when I put some pressure into finding what the exact issue was he slinks away stating that he is not aware how the registration process works and why there is a delay. He no longer had any more blame game stories. 4. Sales folks are not honest. Finance folks made me pay for another month on old car loan and held that payment until I had several calls to get that money back. if this was not a discovery I made then this money would have been with them and they would never return it. 5. Some more issues like finance folks adding coverages to loan, ad showing as premium model but when you drive down you realize it is not. Low ball offers for your old car. 6. Carfax botch up which I had follow up have it resolved. All follow-up's required several phone calls. My guesstimate about call back ratio is 20:1 ratio. You call 20 times and they respond once. So figure out as these calls were made to resolve issues for which they were responsible.

Thank you Andrew and Hank for treating me professionally in my the purchase of my 2018 Camry. This was the best csr buying experience I have ever had.

I had a very nice experience with Andrew and Hank in my recent Certified Camry buying experience. Thank you gentleman for your patience and quality care.

The sales and financing experience was exceptional. Sean and Hank were fantastic and made the experience quick and easy. Thank you

Thank you Dave and Hank for getting me back into a new Tacoma pickup truck after a few years. You guys were great and made the buying process easy. I am... very excited. Thanks again.

Thank you to Joe, Bobby and Hank for helping to make our buying experience smooth. This is not our first vehicle from Gateway and will not be our last.