Open Road Honda

3.6 out of 5 3.6

Reviews

3.6 out of 5 3.6
147 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 1, 2020

    I have brought 4 cars here but definitely NOT by choice. They are a bunch of scam trash. The only reason I reluctantly had to buy the car(s) here is... they have a large inventory and are close to where I live. Price wise, they are competitive. But they will try to screw you over on fees and financing. Don’t take their garbage. Throw it back at their face. I have had multiple problems too numerous to list. 1) trying to pulling rug from under you during financing. not offer you official Honda rate when my credit score is over 800 claiming you take dealer discount or the rate. 2) not write in floor mats and never got floor mats when buying car 3) held deposit for a car they could NOT deliver for over 4 weeks. Went to get my deposit back 5 different times. 4) high dealer fees compared to other NJ dealers 5) forced protection package mark up on every single car. Bottom line. Take your money some where else!

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    May 7, 2020

    We went for oil change at open road Honda , Edison Nj . After all done and we went home , I found out that the car have oil leaking and I took the car... back to check what’s wrong and they told me nothing wrong except the guy who change the oils for the car left too much oil around the engine and this cause the leak on my new driveway ( I just did it one month before this happen ) this cause damage for the drive way and I spent $500 try to clean it but still have the stain in my driveway concrete .

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 1, 2017

    Had a couple of Great customer service experiences here in the last couple of weeks. GEORGE OTERO in Service was very helpful in getting my airbag fixed.... He also provided a loaner CRV which was very nice. I will also say I had a great experience ordering parts with Blaine Johnson in the parts department. Blaine was surpringly able to actually beat the prices from Amazon. Can't beat that! NO MORE AMAZON FOR ME, ATLEAST REGARDING HONDA PARTS LIKE AIR FILTERS AND SUCH!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 31, 2020

    Bhavik patel bought a new car and still they did not received second key and also they promised weather met and they did not send it. Almost 2 1/2 month

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    January 6, 2020

    Trying to work out a trade on my car matt gave me a price 3 to 4000 lower than what their actual website gave for trade value. Matt told me they had a... car in the lot like mine with Less Miles for less money and it was out and out lie!!It was my exact car with double the mileage,and almost 2000 $ more than he told me!w

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 1.0 out of 5
    December 15, 2019

    Crooks. Sold me an extended warranty that they said was for 100k miles and 8 years after the initial warranty. Turns out the fine print says that it’s... 8 years total, including the standard 3 year Honda warranty. The finance manager plainly told me “well you should have looked at the fine print for yourself.” $1700 for nothing. Never again will I or anyone I know deal with any of these Open Road dealerships again. Crooks.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    7 people out of 7 found this review helpful. Did you?
  • 1.0 out of 5
    November 5, 2019

    First is first -- I've been harassed to leave five star reviews since the day I leased my vehicle and have BELOW average service.THE REVIEWS ARE PUSHED... AND NOT HONEST. Moreover, I have been unable to receive ANY help for ANY matter. Do NOT buy any additional service because you will just get tossed around and receive NO help. You will regret it like I am now. Awful just awful.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    November 1, 2019

    I got a price online that said included taxes and fees. I called up specifically to ask am I walking out with the monthly price and absolutely nothing... down like your emailed quote says. They said yes. I said okay, I'm taking public transportation from an hour and a half away from work and plan on driving the car back to my home so this better be price with ZERO down. They said yes. I get to dealer and they completely lie and pretend I misread the quote. They added $5,560 due at signing when the quote says $0 due at signing. The quote even says includes taxes and fees and I specifically called them to make sure. Had to take Uber back. So disgusting-they have no problem lying and wasting people's valuable time and money. Just please do not come to them based on internet price, even if you get confirmation from them specifically that it's accurate. They have no shame.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    6 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    September 30, 2019

    Really nice guy easy going gave me everything I asked for and more to fit my budget keep this guy around he knows how to please his costumers

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 30, 2019

    Costco members beware: I obtained the Costco price from the finance department prior to visiting. I was presented with a supposed Costco price sheet that... was in actuality a customized document with their logo on top along with Costco. Costco verified that this wasn't their form. On the price sheet was an additional $1900.00 of nonsensical dealer add- ons. The salesman frankly stated that " this is what Costco wants, we have no control over it". In addition the car price was 3K higher than the quoted price from their own finance department. When I called them on it the salesman quickly stated " oh that price seems reasonable", Ill check with the manager. The dishonesty was remarkable. Stay away unless you are fully prepared to deny them their scam.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    8 people out of 8 found this review helpful. Did you?
View More Reviews