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Fullerton Auto Group

(360 reviews)
Visit Fullerton Auto Group
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–6:00pm
Tuesday 9:00am–9:00pm 8:00am–6:00pm
Wednesday 9:00am–9:00pm 8:00am–6:00pm
Thursday 9:00am–9:00pm 8:00am–6:00pm
Friday 9:00am–9:00pm 8:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:30pm
Sunday Closed Closed
2015 consumer dealer award
View 1 awards
2015 consumer dealer award
New (908) 698-4712 (908) 698-4712
Used (908) 698-4386 (908) 698-4386
Service (908) 698-4116 (908) 698-4116

Reviews

(360 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fullerton Auto Group from DealerRater.

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Great experience

My name is ZW and I traveled 70 miles from Toms River to purchase a vehicle at Fullerton Chrysler. I did not have any pleasant experiences with the dealers down where I live. My first experience was on line with Daniel who was professional and answered all my questions. And he was not a “robot” like the other dealers. Daniel set up an appointment for me and I met with Juan who also introduced Mark from on line who works with Daniel. Juan was very professional and knowledgeable about my needs and had a great work ethic. Tom the dealership manager greeted me and then I completed my transaction with Craig. Each man was professional and did not try to sell me anything beyond my needs. When my wife retires in a few months she will purchase a vehicle from these gentlemen as well as my friends. Thank you again. ZW

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your wonderful vehicle! We're so happy that our team helped to provide a great experience. We cannot wait to help your wife find a new vehicle so please do not hesitate to reach out if you ever have questions for our team!

Pain Free!

We were shopping for a new Ram truck, when we were greeted by sales consultant Heather Hopping. Working with Heather was a pleasure. She was personable, knowledgeable, and extremely professional. I always dreaded buying the new car every few years, but this was an awesome experience. Thank you again Fullerton!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for the wonderful review! We're so happy that Heather helped you to find the perfect truck. We hope you will reach out if we can ever be of further assistance!

We only buy from Fullerton!

Thanks to Lou Rimblas and Eric Kaiser for making our third Jeep Grand Cherokee purchase with Fullerton work out so easily. We’ve been working successfully with Lou for years and Eric Kaiser was so helpful on all the details and patiently explained all the new tech features that are in the new Jeeps. Thanks to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Everyone here loves to hear from customers like you! Thanks for giving us a chance, and for leaving such wonderful feedback! Congratulations on your new Jeep Grand Cherokee, and thank you for choosing Fullerton Chrysler Jeep Dodge & Ram!

Stay far away from this dealership

This was my 2nd purchase from Fullleton. First was great (worked with Juan) Second was terrible from beginning to end ( worked with Heather) Customer service is non existent and service department is a joke. I got in the car to drive it home after signing paperwork and they couldn’t even bother to take the plastic off the seatbelts and overhead lights. Floor mats still wrapped in plastic in the cargo area. Drove home wondering what the weird rattle was... it was the key lock box still attached to the rear window of the car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. We pride ourselves on offering the highest level of service and hope you will consider discussing this matter further. Sincerely, Dean Tucillo, General Manager, 908-722-2500

Expert dealership

Everyone at Fullerton is helpful and friendly. It was a great experience purchasing my new Jeep. My salesman Rich Zeller was very helpful and informative. I would highly recommend Fullerton if you are thinking of buying a new car. I love my Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

45 minutes to drop car off

This place is very unorganized and not customer friendly. It took them 45 minutes to get me checked in and out of there with a loaner. The loaner they gave me was extremely dirty that I refused to put my family in. Then it took them another 20 minutes to clean the car. This is ridiculous when I had an appointment to wait this long.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bad experience

I met this sales representative Mark Whaelan. Terrible experience. He was a disrespectful, condescending racist who had no work ethics. He was bullying me out since I reached the office at 8pm and he was unwilling to show a car of my interest. I made a formal complain to the company's management.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Excellent

I had the great pleasure of working with Heather Hopping. She was very helpful, answered any question I had, thorough and very kind. I would definitely recommend working with her. Thank you Heather!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful

My salesman was a pleasure to deal wit. The manager who closed the deal was also a delight . The finance department did all the paper work for me. Easy buy and out the door.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Ed was great easy transaction! Go see him

I traveled from a great distance to get there for a specific vehicle. Test drive and deal all put together in less than an hour! Thanks Ed Onka it was a pleasure!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.