Dixie Imports

Dixie Imports would like to take a moment to thank you so much for the positive feedback. Often times, the efforts that go into a great customer experience goes unnoticed, so therefore, it's always a pleasant surprise to find a 'Happy Review'. Dixie Imports strives to bring the best customer experience and it takes a team of many in order to provide this good experience to make it a memorable one. Share the news with friends and family, and if one of them ultimately purchase a vehicle from Dixie Imports, you will receive a $100 referral fee. Hope to see you again soon, Tierra!

Good Afternoon Charley, Dixie Imports is very sorry to hear that your experience was less than what you expected. Our customers are our biggest asset. Without you, we don't exist! We are hopeful you will reconsider coming in sometime during our 70 weekly hours of operation. Arguably, Dixie Imports is one of the largest, if not THE largest used auto dealership in Fairfield Ohio. We carry a vast inventory of all makes & models, and what's better, Dixie Imports prices their cars to sell quickly. If you haven't purchased a vehicle yet, we invite you to go to our website at www.Dixieimports.com and check out the over 300 units in stock, as well as make your own comparison of our vehicles to the NADA value guidelines that can be found online at no cost. Or simply stop in at one of our two locations in Fairfield to see them for yourself. If you don't find the exact vehicle you want, tell us! We will get it for you! In any case, we hope that you will reconsider and give us a chance to show you just why we are so busy!

At the time this customer came to Dixie Imports, we had two identical vehicles. As a result, the wrong vehicle was presented to this customer, and as a result, it presented an uncomfortable situation for all. Naturally the customer was upset and the discussion became an argument, at which time the owner (who reserves the right) closed the entire negotiation down and opted not to sell either unit to the customer at all. Again this was an unfortunate situation and like any customer who visits Dixie Imports, we appreciate that this consumer chose Dixie to come see a car, and invite this couple to return to possibly find another vehicle of their liking, that CAN be purchased. This consumer is correct in that Dixie Imports was open on a Sunday, however, only because it is tax season and no senior sales managers were available. Sunday is normally the only day that Dixie Imports IS closed. If this customer hasn't purchased a vehicle yet, we would welcome the opportunity to meet again and see if we may find something that suits this couple to their liking. Lastly, and most importantly, Dixie Imports would like to extend its sincere apology for the entire situation having gone the wrong way. Our goal truly is customer satisfaction and we would like the chance to prove that. We remain respectful of whatever choice this customer makes and again, thank them for visiting our lot in Fairfield Ohio.

Dixie Imports does not like hearing of this situation whatsoever. That said, it is imperative to remind this consumer that Dixie Imports is a used car dealership, who sells good quality vehicles. Because the vehicles are of a used nature, we highly recommend that the consumer purchase a warranty for their vehicle in such instance, where it is found that there may be major problems with the vehicle. Prior to purchasing any of these units to place for sale on the lot, Dixie Imports purchases a complete inspection of each unit, to ensure it will be receiving a sound product. Again, these are used cars and all of us are at risk, including Dixie Imports, which is again, why it offers a good warranty, to help absorb some or all of the cost of major repairs. We are sincerely sorry that this consumer did not have a good experience and invite the customer to return to possibly trade the unit back in and purchase a different car.

Dixie Imports is very sorry to hear that your experience was less than expected. As one should assume, Dixie Imports sells used vehicles. With that, it should not be anticipated that any one vehicle would be free of ANY defects, as a most new cars are. If asked about issues with a unit, any known are certainly disclosed. We would much prefer a customer to be fully aware of any problems with a used car purchase PRIOR to the sale vs after. the customer does not mention in the complaint whether they inquired about any issues, therefore, this response may fall short of a complete response to this portion. Dixie Imports maintains approximately 350 units between 2 locations and is always happy to run an Auto Check report upon request & prior to a potential purchase. We certainly invite this customer to return to our main location to see the Sales Manager and give Dixie Imports another opportunity. In any case, Dixie Imports apologizes that this consumer did not have a better experience.

Dixie Imports would like to take a moment to thank you so much for the positive feedback. Often times, the efforts that go into a great customer experience goes unnoticed, so therefore, it's always a pleasant surprise to find a 'Happy Review'. Dixie Imports strives to bring the best customer experience and it takes a team of many in order to provide this good experience, in order to make it a memorable one. Share the news with friends and family, and if one of them ultimately purchase a vehicle from Dixie Imports, you will receive a $100 referral fee. Hope to see you again soon!

Dixie Imports would like to take a moment to thank you so much for the positive feedback. It's always a pleasant surprise to find a 'happy review'. Share the news with friends and family, and if any one of them purchase a vehicle from Dixie Imports, you will receive a $100 referral fee. Hope to see you again soon, Charlie!

Dixie Imports most definitely strives to provide not only the biggest, but also the best inventory selection in the Tri State area. We fully understand the diverse nature of our customers so we try to do our very best to suit their needs as well, whether it be by nature of a family car/truck/SUV, or that customer who just wanting to have a slick ride as a second vehicle. We've got them all! Tell your friends and family about us & receive a $100 cash referral if they buy one of our vehicles! We've got guaranteed financing for ALL credit types!

Thank you Springboro! We strive to bring ONLY the best car buying experience to all of our customers. Every customer matters and chances are, we've got what you want, but in the rare case you don't see it, just ask! We can get it for you in a matter of days. Also, tell your friends and family because if any of them buy from us, we will give YOU a $100 cash referral fee!

Hello Paula, I'm very sorry to hear that your experience was less than expected. Dixie Imports works very hard to bring only the best buying experience to all of its customers. As you may well be aware, there are approximately 100 used car dealerships on Dixie Highway in Fairfield, so hearing that you were disappointed is definitely NOT something that makes us smile. That said, in the fall, we did completely repave our entire lot and all of the vehicles had to be moved to our second location down the street. The likely reason that vehicle was sold is because Dixie Imports prices their cars to sell quickly. We invite you to compare NADA prices to the vehicles on our lot and we believe you will find those numbers are exceptionally comparable. Dixie Imports does not inflate its prices. We are in business to get you the car you need, when you need it, at the price you want & without all the hassle and haggle of negotiating a price. We are hopeful that if you might not have found something yet, that you will give Dixie Imports one more opportunity. We are confident your buying experience will be 100% better than your last. We are hopeful that you will accept our sincere apology for any inconvenience that your trip to Fairfield may have caused you.