DCH Brunswick Toyota

I recently purchased a Toyota from DCH and Lisa Ocasio. Lisa did a phenomenal job matching me with a car that fit my needs. She was professional courteous... and did a great job getting me an excellent price and financing. I highly recommend Lisa and DCH.

Interested in a vehicle that has been on their website for about 2 weeks, price reduced because it has not moved. I call and guy who picked up the phone... ("Bob" I think) appeared be very unhappy in life. I advised that I had my own financing and that my bank required a buyers order in order to produce a check. To any reasonable person this makes all the sense in the world. Bank cuts me a check, I come in w/ a check ready to walk out with a car. . . Everyone wins unless there is something that they are not telling me. . .He says, no "we don't do business like that. . . You have to come in and then we will give you a buyer order". I reiterated that I was 1-1.5 hours away. He doubled down. . . Who says or deals like that in 2018? It's so sad that it's borderline comical. I asked to speak to a manager, he refused and hung up the phone. . .lol Geesh!

Henry Davis professional and caring attitude coupled with knowledge is what keeps me coming back to Dch. Lisa Ocasio is the best, always ready to help.

Alex Gomez is the best salesperson!! It’s our first time at DCH Toyota and we are very happy and satisfied with our purchase experience. Alex provided... excellent customer service all throughout, including post-sales service. He advised us on the value of the vehicle, selections, was very patient in answering all our questions, knowledgeable, quick to respond to our inquiries, very professional service, friendly. Highly recommend Alex at DCH Toyota to friends and family! He is the best.

The process of buying a new car is very overwhelming and there is no exception at this agency. I realized once I sat down in the finance dept. that you... are pushed into buying in a very confusing manner. There is so much info to process and so many extras, warranty info. that I wish I had taken home the contract to review over time and with other people but the rep made it seem like the deal would expire if i didn't agree right there. And after being at that dealership for an entire 2 days I was so over it. I later found out (after years of owning this car I purchased) that many things I thought were included with the extended warranty I purchased were not and that the extra seat cleaning protection plan I purchased with the co. they recommended didn't work at all (don't get this!!). To their credit DCH did refund that amount to me after months of annoyance trying to get the contacted co. to clean my seats. I found the finance part is the most slippery and somewhat deceiving., not transparent at all. When I tried to call Diego back with questions about what he told me I would receive for my payment he never returned my repeated calls. Maybe this is common practice at other dealerships but they really turned me off w this. As far as the service is concerned, they are usually pretty good but I made the mistake of getting the ride pick up after my car was serviced by their shuttle bus (in March of 2018) and was left for over 3 hours waiting for the driver, and not at my home!!!! No apology from the management of the service team and for once I didn't get a satisfaction survey from them (prob cause I would have complained). To add salt to the wound, when I mentioned it to the service rep he said I should have been offered a cab from their mgr. Well that would have been nice!

I bought a car here. Maybe as the price is low compared to other dealers around this area, the service is not that good. The following day I went back... to solve some problems. The salesman was not that warm.

Got my 2017 Rav 4 serviced there on a Monday night and from start to finish, everything was done within an hour. Jayson Cabrales was great in helping... me out and getting things done in a timely manner!

Sales personnel are determined in motivating clients to have a good vehicle. This was my third experience buying a Toyota and it was very positive.

We Just Bought Brand New 2017 Corolla... The Sales Person Mr. Nihkil Joshi is very Knowledgeable ,courteous and Excellent Customer Service Provider. I... highly Rcommaned Buy Car from Him... Thanks

I purchased a highlander from Henry Davis and referred my friend knowing they would be treated professionally.