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Malouf Buick GMC

(367 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–9:00pm 8:00am–5:00pm
Tuesday 9:00am–9:00pm 8:00am–5:00pm
Wednesday 9:00am–9:00pm 8:00am–5:00pm
Thursday 9:00am–9:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed

Reviews

(367 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Malouf Buick GMC from DealerRater.

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The guys at Malouf we’re amazing. I would recommend them...

The guys at Malouf we’re amazing. I would recommend them to anyone. Never had customer service like here. Awesome guys. Thanks for everything guys

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback and lovely recommendations with us! We appreciate your feedback and look forward to seeing you back again soon!

Phil was helpful and friendly right from the start. He...

Phil was helpful and friendly right from the start. He worked really hard with me to get me the car I wanted at a price I could afford. Excellent customer service and l left the dealership feeling like I can call or email him with any issues or questions I might have. Never pushy and I never felt like I was being pressured. That is a huge issue with me and car sales people!! You’ve got a winner in Phil!!! I wouldn’t hesitate to to send friends and family to see him!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your wonderful feedback with us! It is great to know that you that we provided you with excellent customer service and that Phil was able to assist you. We truly appreciate your recommendations to your friends and family and look forward to seeing you back again soon!

Total Satisfaction and Experience

I would like to say that it was a great experience at Malouf GMC both times. I must say that Malouf has a great team as well as great vehicles. I would like to first and foremost thank Phil Redfield especially, for his professionalism, great advise and patience, during our second vehicle purchase. Also, I would like to thank T.J. Edwards, Malouf's General Sales Manager, for working with us and making the whole experience worthwhile, from beginning to end. Great job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for being a returning customer with us and for sharing your five-star feedback! We truly appreciate your feedback and look forward to seeing you back again soon!

Hassle-free lease negotiation

This is my second lease with this dealership and I've had good experiences so far and hope this continues. DwVaughn Browne was the sales person and made it possible with all the discounts he offered. The price on the Buick was out of my reach and I was about to walk away and to my surprise, DwVaughn went and brought the GMC Terrain for us to test drive and the decision was made. He went to great leaps to get me something affordable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Sandy, for being a returning customer to our dealership and for taking the time to leave your great feedback with us! It is fabulous that DwVaughn went to great leaps to get you something affordable and we look forward to providing you with great experiences each time to come.

They were very helpful, from Tito to Tom and all. My 3rd...

They were very helpful, from Tito to Tom and all. My 3rd year leasing at Malouf, I will continue to be a costumer for the service I received.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for being a returning customer to our dealership, we truly appreciate your loyalty and support! We look forward to seeing you back again soon!

SIMPLY AMAZING

They absolutely go above and beyond to make sure their customers are happy. The exact car that I wanted wasn't in stock but Phil located it, picked it up, and had me on the road all in the same day. If you are ever looking to avoid all the stress that comes with buying a car this is definitely the place to go. They evidently take pride in pleasing their customers! THANK YOU SO MUCH AGAIN!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful five-star feedback! It is great to know that our team goes above and beyond to assist you and make you happy during your visit. Thank you again and we hope to see you back again in the future!

Perfect salesPerson to buy a car and very helpful for...

Perfect sales Person to buy a car and very helpful for everything . Great experience, now enjoying the car of my life. Always buy from here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful five-star feedback and for recommending us! It is great to hear that our team was helpful and that you had a great experience with us. We look forward to seeing you back again in the future and we happy that you're enjoying the car of your life!

Just WoW!

What can I say about Phil Redfield and the staff at Malouf GMC... They went beyond what any other dealer that I have been to the past month looking for a new Truck. Not like other dealers out there (not going to mention names) he will tell it to you straight and the number you agree on is the number you pay.. No Hidden Fee's, up charges, or any other sneaky way to squeeze every little penny out of you.. If you are looking for a GMC or Buick there is no other place to go than here at Malouf!! If you do you will just be wasting your TIME and MONEY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Thank you for the great review! We are happy to hear about your positive experience and we look forward to seeing you again in the near future.

Just simply awesome!

What can I say about Phil Redfield and the staff at Malouf GMC... They went beyond what any other dealer that I have been to the past month looking for a new Truck. Not like other dealers out there (not going to mention names) he will tell it to you straight and the number you agree on is the number you pay.. No Hidden Fee's, up charges, or any other sneaky way to squeeze every little penny out of you.. If you are looking for a GMC or Buick there is no other place to go than here at Malouf!! If you do you will just be wasting your TIME and MONEY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your experience with us! It is a pleasure to hear that our team was able to provide you an honest, positive experience. We look forward to seeing you again in the future, take care!

Professional in all aspects

Phil had the info I needed to make a difficult decision. This is my ride for the next three years and if you want to be confident in your decision go to someone with the knowledge & experience needed to make that decision . I would highly recommend Phil and his team .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the recommendation for TJ, Phil, and the rest of our team! We are delighted to hear that our team provided you with the knowledge and experience you needed to make a confident decision. We hope to see you back again soon!