Lexus of Manhattan

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4.4
(430 reviews)
Visit Lexus of Manhattan
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Service Sales
Monday 7:30am–5:30pm 9:00am–6:00pm
Tuesday 7:30am–5:30pm 9:00am–6:00pm
Wednesday 7:30am–5:30pm 9:00am–6:00pm
Thursday 7:30am–5:30pm 9:00am–6:00pm
Friday 7:30am–5:30pm 9:00am–6:00pm
Saturday 7:30am–5:30pm 9:00am–5:00pm
Sunday Closed Closed
New (866) 810-2599 (866) 810-2599
Used (888) 467-3498 (888) 467-3498
Service (888) 310-7842 (888) 310-7842

Inventory

See all 130 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2006.
Centrally located just minutes from the George Washington Bridge Lincoln Tunnel Brooklyn Battery Tunnel and Holland Tunnel we are just off the West Side Highway on 57th Street. Lexus of Manhattan is pleased to offer Service Parts and Sales of New Pre-owned and Certified vehicles. For Lexus of Manhattan customers we are proud to offer complimentary shuttle services to and from our dealership while having your vehicle serviced with us. We also have courtesy pick-up and delivery of your vehicle as well as complimentary on-site valet parking and car washes.
Making our customers customers for life. Valet Parking Available!

Service center

Phone number (888) 310-7842

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
7:30am–5:30pm
Sunday
Closed

Meet our employees

View all 15 employees View less employees

Reviews

4.4
(430 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of Lexus of Manhattan from DealerRater.

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5.0

All I can say is I accomplished my mission of buying a

All I can say is I accomplished my mission of buying a new Lexus with minimal effort. Warren and the dealership were vey efficient.

Dealer response

Good evening, I would like to thank you for taking the time to provide your kind feedback and recommendation on DealerRater. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you, and I wish you the best of luck with your new car! If you should require further help with anything vehicle related, please feel free to contact me at (212) 977-4400. Warren Newland Lexus of Manhattan

1.0

Bad experience with this dealer ! So disappoint

This is located in a great place but unfortunately staffs are not serious at all. I just bought last Friday a Lexus NX450h+ FSport with them and they change the sale price from $61k to 66k (more than $5k) without letting me know and hide the Bill Of Sale that I was supposed to receive when purchasing. The listing price in the showroom was $61 but the add $5k without my consent. It’s only with my insistance tree days after that I received the Bill of Sake and realize the cheating. I sent two emails to the Manager to discuss this matter but no response from him which is unrespectful from a Manager. They don’t know how to treat customers and are less professional. I regret to deal with them instead of Lexus dealer. I just open a case with my lawyer for this to get back my money. Coomlan

Dealer response

Good morning, I am sorry to read about your frustrations. Your review highlights issues that run counter to the values of our dealership, and this deeply concerns me. I will be gathering additional information regarding this incident from my staff, and we will be making any appropriate corrections. If you would like to discuss your concerns in further detail, please feel free to contact me at, (347) 706-3765. Richie Velija General Manager Lexus of Manhattan

1.0

Worst experience ever

Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership.

Dealer response

Good afternoon, I am sorry to read about your frustrations. Your review highlights issues that run counter to the values of our dealership, and this deeply concerns me. I will be gathering additional information regarding this incident from your salesperson, Darel, and we will be making any appropriate corrections. If you would like to discuss your concerns in further detail, please feel free to contact me at, (347) 706-3765. Richie Velija General Manager Lexus of Manhattan

1.0

Sold me a car without having a title.

Sold me a car without having a title. I was told “they couldn’t find it”. Asked how long to find it they said a week. A month later no car, no title. Aaked for my payment back in an expedited manner and was told sure now all communication is ended and no refund. Many instances of unkept promises and outright lies by multiple ppl from general manager down to used sales people. I highly recommend you not use this dealership.

1.0

Made us wait an hour and didn’t even get to test drive

Made us wait an hour and didn’t even get to test drive the car I went for

5.0

I am a returning customer to Lexus of Manhattan and as...

I am a returning customer to Lexus of Manhattan and as always I left with a smile. This time my sales rep Warren got me into a brand new 2022 ES 350! I still can't believe it!

Dealer response

Good morning, I would like to thank you for taking the time to provide your kind feedback and recommendation on Google Reviews. It was our pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which Richie, Dariusz, and I provided you, and we all wish you the best of luck with your new Lexus ES 350! If you should require further help with anything vehicle related, please feel free to contact me at, (347) 325-9400. Warren Newland Lexus of Manhattan

1.0

Matthew was extremely helpful and professional from the...

Matthew was extremely helpful and professional from the very beginning until the vehicle was delivered!!!

5.0

I've purchased two cars from Lexus of Manhattan with Mr....

I've purchased two cars from Lexus of Manhattan with Mr. Yu. Once in 2019 and once today. Each time he has done done everything to keep a new car buyer like me feel welcomed and like I am not wasting my time with competitive pricing. Lexus of Manhattan itself recently moved, the new location is incredibly luxurious, albeit a bit nerve wracking to drive up to. Mr. Yu himself is everything that defines Lexus; professional, reliable, and courteous. I would recommend anyone looking for a Lexus in the NY Tri-State area to ask for Mr. Yu.

Dealer response

Good afternoon, I would like to thank you for taking the time to provide tour kind feedback, and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs back in 2019, and again now. I am happy to read that you were satisfied with the most recent experience in which I provided you with, and I wish you the best of luck withy our new car! If you should require further help with anything relating to your car, please feel free to contact me at (212) 977-4400. Kevin Yu Lexus of Manhattan

5.0

Kevin delivers an incredible service and gives a very...

Kevin delivers an incredible service and gives a very pleasant experience. Thank you for all your help and making car shopping fun:)

Dealer response

Good evening, I would like to thank you for taking the time to provide tour kind feedback, and recommendation on DealerRater.com. It was my pleasure to have assisted you with your vehicle purchasing needs. I am happy to read that you were satisfied with the experience in which I provided you with, and I wish you the best of luck withy our new car! If you should require further help with anything relating to your car, please feel free to contact me at (212) 977-4400. Kevin Yu Lexus of Manhattan

1.0

It appears they are selling Used cars as Lexus Pre...

It appears they are selling Used cars as Lexus Pre Certified even though they are not Actually certified. I purchased A 2019 Lexus ES350 Fsport with only 36K miles on it. The rear passenger side door would not open from the inside which I had a mechanic fix it for me. Then the car had Moisture on the passenger side headlight assembly which is very expensive to replace, but I can have someone just silicone it from the inside. Since I put My TLC plates on vehicle, my warranty was voided which I had known from the beginning. So that was the end of it, so I thought. Then I took the car for its first maintenance at a Lexus dealership. They actually film the actual work and they showed me the Air and Cabin filters and they were very dirty. The Cabin filter was beyond filthy. There’s no way that filter should be as dirty as it was from the the time I purchased the vehicle, not even 4K miles. The dealership who serviced the vehicle told me there is no way this vehicle was a certified vehicle. The filters are supposed to be changed and they clearly were not. The Cabin filter was most likely the original filter that was with the car. There supposed to be changed at 15K miles this 1 was never changed. Meaning The service dept at Lexus of Manhattan clearly didn’t do that when certifying the vehicle. Which means that it’s possible That they didn’t even change the oil. I can understand them not wanting to replace the headlight assembly and missing the door problem. But to not even replace filters which cost them maybe $15 is laughable. The Sales dept was very good though. Outside of that, Be careful if purchasing a pre certified Lexus from this dealership. Just because they say it’s pre certified on paper, doesn’t mean the car actually is.

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