Read reviews that mention:
Poor communication; poor staffing; poor service When you think of BMW Manhattan, you expect that exceptional service would be the first phrase that comes... to mind. This is the furthest thing from the case. Worse than that, this store is DIRECTLY affiliated with Corporate, and the manufacturer. To say that they don't have their act together, would be understating the matter. I made an appointment on Thursday November 15 to have my vehicle taken in for a diagnostic service. I explained to the rep clearly that I knew the issue, but that Corporate NA required me to get an "official" diagnostic performed, in order to have the vehicle assessed for goodwill assistance, as I was about 5 months out of warranty. The girl clearly stated that it would not be an issue. I woke up at 5 am on Friday to beat the morning traffic, and still ended up driving 2.5 hrs to get to my appointment on time at 8am. My rep was Christian. He promptly asked me if I was aware that Manhattan "Does not do diagnostics on Fridays". The attitude was very rushed, as if they are turning over sales. I was told that they could get to my car by Mon-Tue. I stated that this would be fine, as long as a loaner could be provided. Again, I am being rushed with an answer "Were you not made aware that loaners will not be available for 1-2 weeks?" I asked him to speak to the service manager, who promptly offered the option of dropping me at an Enterprise rental, and pay a discounted rate. I spoke with the service manager, who basically stated that if I knew what was wrong with the vehicle, what was the need for me to be there. I took my vehicle and left. I don't care if my other two BMWs are more expensive than this one, you simply do not act so blatantly indifferent to the miscommunication that you created. I will NEVER bring my business to this dealer again. They absolutely STINK. I found a better dealer on Long Island (omitting the name, so that the post is not considered bias)
Jose made my experience painless and actually enjoyable. It’s amazing how you feel as the customer when the car buying experience is tailored for... you! I would recommend Jose and BMW of Manhattan every time.
My husband and I were shopping a lease program to fit our budget, location, and mileage needs. Jose Valdez was one of the most kind, knowledgeable, and... welcoming sales representatives that answered all of our questions and went above and beyond to secure our confidence. He helped us feel comfortable with our lease choice and maintained an open door approach to any future questions or concerns going forward. The experience was stress free! I highly recommend Jose as trustworthy, and honest. My husband and I purchased a lease, and feel comfortable contacting Jose for future leasing programs or potential vehicle purchase from this dealership, BMW of Manhattan. Thanks Jose for taking the best care of us! Kudos!!
Jose Valdez helped us buy a car. He is a very friendly and honest person allowing us to purchase a vehicle very seamlessly. He made the whole buying process... so easy. If I am to buy another car in the future, I am sure to come back here!
Jose Valdez was a pleasure to work with. He was knowledgeable and responsive to my every question.
I located a vehicle online and contacted BMW of Manhattan. I promptly received an email and call from Jose providing the details I requested on the vehicle... and warranty. The call was friendly and very informative. Between sales and finance departments, this was one of the best car buying experiences I have ever had. The buying process was simple, seamless and transparent. Test driving the vehicle, exploring features, reviewing our trade in, and making the purchase took only about 3 hours all in all. Highly recommend BMW of Manhattan. Ask for Jose Valdez!
Great dealership. Jose Valdez my client advisor was great. Honest professional and just a great person. Delivered my car in a snowstorm. What more can... you ask !
Went through the numbers quickly, outlined options and made it happen. Loaner process was seamless, didn't waste time, and worked with me on my budget... objectives. Thanks for a positive experience.
My wife and I came to Manhattan to look at a CPO BMW that my wife had found online. Douglas Laveist helped us from start to finish, and his assistance... was superb, not only his knowledge and expertise, but also his courtesy, consideration and efficiency. We were able to buy the car my wife wanted, without any difficulty or unnecessary delay, and within the time constraints that we faced while being in the city for only a few days. I couldn't have been more satisfied with the service we received, and my wife is delighted with her new (CPO) BMW.
Was looking to trade in my BMW x5 . Nick took over , got me a great car . We were in and out of dealer in an hour ! outstanding service , NICK was Great... !