Reviews
Horrible customer service.
Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When picking up car service advisor stated that they didn’t tell me before but that I would need a battery soon. Got car home and wouldn’t start later in the evening, the battery was completely dead. After further investigation the entire issue with my car could have been solved with a new battery. Don’t think they even checked that, and I know they had to jump it to even move the car because it wouldn’t hold a charge. Very incompetent and do not recommended this dealership.
Horrible customer service.
Horrible customer service. Had to check on status of vehicle every day. Kept saying a part was on back order. Called customer service and they got the part the next day. When picking up car service advisor stated that they didn’t tell me before but that I would need a battery soon. Got car home and wouldn’t start later in the evening, the battery was completely dead. After further investigation the entire issue with my car could have been solved with a new battery. Don’t think they even checked that, and I know they had to jump it to even move the car because it wouldn’t hold a charge. Very incompetent and do not recommended this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Your staff was very professional and very kind.
Your staff was very professional and very kind. I will take my new Kia to no one else.
Your staff was very professional and very kind.
Your staff was very professional and very kind. I will take my new Kia to no one else.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ryan Martinez at Kia Messer was professional,
Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him I’d probably buy more cars. He made it an enjoyable experience.
Ryan Martinez at Kia Messer was professional,
Ryan Martinez at Kia Messer was professional, accomodating and courteous. If more salesman were like him I’d probably buy more cars. He made it an enjoyable experience.
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I always take my Kia to get serviced here and everyone is
I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours.
I always take my Kia to get serviced here and everyone is
I always take my Kia to get serviced here and everyone is always nice and attentive. I always get my vehicle back the same day within a couple hours.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Warm friendly family atmosphere and best car buying
Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind
Warm friendly family atmosphere and best car buying
Warm friendly family atmosphere and best car buying experience ever.salesman friendly warm and kind
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This has been by far the best car buying experience we
This has been by far the best car buying experience we have had. They made it easy to work with looking for the best deal that we could get. This was the first time we went to kia and loved it, we sure be back
This has been by far the best car buying experience we
This has been by far the best car buying experience we have had. They made it easy to work with looking for the best deal that we could get. This was the first time we went to kia and loved it, we sure be back
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Yudith, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Kyle in maintenance was extremely courteous and helpful.
Kyle in maintenance was extremely courteous and helpful. He showed concern and a dedication to resolving our issues to our satisfaction.
Kyle in maintenance was extremely courteous and helpful.
Kyle in maintenance was extremely courteous and helpful. He showed concern and a dedication to resolving our issues to our satisfaction.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We look forward to your next visit! Take care!
Great experience from start to finish when purchasing my
Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when it’s time for my kids first car.
Great experience from start to finish when purchasing my
Great experience from start to finish when purchasing my new car. Salesman Adam was very knowledgeable and answered any questions I had. Will definitely go back there when it’s time for my kids first car.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Tiffany, we're happy you found Adam to be so supportive during your experience here at Gene Messer Kia. We look forward to your next visit! Take care!
The service guy was amazing had me in and out as fast as
The service guy was amazing had me in and out as fast as they could. I give him 10 stars
The service guy was amazing had me in and out as fast as
The service guy was amazing had me in and out as fast as they could. I give him 10 stars
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jessica, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
The people at Gene Messer Kia were fabulous to work with.
The people at Gene Messer Kia were fabulous to work with. They helped us find exactly what we were looking for.
The people at Gene Messer Kia were fabulous to work with.
The people at Gene Messer Kia were fabulous to work with. They helped us find exactly what we were looking for.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Macy, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.