Reviews
Excellent service.
Excellent service. Professional and friendly employees. Service department is the best in town. Thank you.
Excellent service.
Excellent service. Professional and friendly employees. Service department is the best in town. Thank you.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
I love my team of car experts!
I love my team of car experts! Priscilla and her crew are very knowledgeable, professional and kind! They listened to my concerns and approached my issues, thoughtfully and respectfully. Would recommend the whole team to others who also want to drive a Kia! Thanks guys!
I love my team of car experts!
I love my team of car experts! Priscilla and her crew are very knowledgeable, professional and kind! They listened to my concerns and approached my issues, thoughtfully and respectfully. Would recommend the whole team to others who also want to drive a Kia! Thanks guys!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Ashley, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. We hope to be of service to you again in the future. Best wishes, Gene Messer Kia
Customer service was terrible.
Customer service was terrible. Said they don?t take walk in?s and wouldn?t make an appointment. Drove through to the parking lot, made an appointment for 2 minutes later, drove back to the service department, and was told appointments were just to hold a spot and that it would be an hour to hour and a half. Should not have to wait this long if I have to make an appointment.
Customer service was terrible.
Customer service was terrible. Said they don?t take walk in?s and wouldn?t make an appointment. Drove through to the parking lot, made an appointment for 2 minutes later, drove back to the service department, and was told appointments were just to hold a spot and that it would be an hour to hour and a half. Should not have to wait this long if I have to make an appointment.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Sorry about your recent experience. Wait times have been a little longer than we like. We are working through these issues. Please reach out if there's anything I can do. Thank you. Matt Baugher General Manager mbaugher@group1auto.com
The staff is just so awesome, I always get the best
The staff is just so awesome, I always get the best service and all the service personnel are professional. John is always on top of things. He deserves a raise.
The staff is just so awesome, I always get the best
The staff is just so awesome, I always get the best service and all the service personnel are professional. John is always on top of things. He deserves a raise.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Feel free to reach out to us if you need anything. Have a wonderful day.
I've been going to Gene Messer Kia for years, and they've
I've been going to Gene Messer Kia for years, and they've always made me feel welcome.. they always do an awesome job on my Sportage... they're very noligable, very helpful.. God bless them all!🙏
I've been going to Gene Messer Kia for years, and they've
I've been going to Gene Messer Kia for years, and they've always made me feel welcome.. they always do an awesome job on my Sportage... they're very noligable, very helpful.. God bless them all!🙏
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass your comments to the team here at Gene Messer Kia! We are always more than happy to assist you if anything else comes up. Take care!
Awesome process, staff was awesome, very grateful for the
Awesome process, staff was awesome, very grateful for the users to get me places while I waited. Would definitely recommend. Did not buy from here but will definitely come back to them
Awesome process, staff was awesome, very grateful for the
Awesome process, staff was awesome, very grateful for the users to get me places while I waited. Would definitely recommend. Did not buy from here but will definitely come back to them
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Hilary, we are so happy to read such a great review about Gene Messer Kia! Please don't hesitate to reach out if there's anything additional we can do for you.
Blake is awesome!
Blake is awesome! If you want to make a deal, go talk to Blake! The process was quick and they were very open to negotiations.
Blake is awesome!
Blake is awesome! If you want to make a deal, go talk to Blake! The process was quick and they were very open to negotiations.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Brittany, thank you for your kind words! We take pride in providing excellent customer service and are thrilled to hear that Blake was able to assist you in making a great deal. We believe in working with our customers to find the best solutions. Come back anytime!
I got to the dealership a few minutes early and was seen
I got to the dealership a few minutes early and was seen by the service manager very fast. They had the oil changed and checked my filters before an hour was up. I was so surprised but very pleased.
I got to the dealership a few minutes early and was seen
I got to the dealership a few minutes early and was seen by the service manager very fast. They had the oil changed and checked my filters before an hour was up. I was so surprised but very pleased.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Rose, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Gene Messer Kia has got to be one of the best dealerships
Gene Messer Kia has got to be one of the best dealerships in town! From Salespeople to the service department. They try their best to have you in and out in a timely manner while making sure your time there was worth it. Couldn’t recommend a dealership more!
Gene Messer Kia has got to be one of the best dealerships
Gene Messer Kia has got to be one of the best dealerships in town! From Salespeople to the service department. They try their best to have you in and out in a timely manner while making sure your time there was worth it. Couldn’t recommend a dealership more!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Kia! Please let us know if there is anything else we can do for you; we are more than happy to help!
The customer server wasn't great and long wait time even
The customer server wasn't great and long wait time even with an appointment. Did not allow me to leave and come back with extended wait.
The customer server wasn't great and long wait time even
The customer server wasn't great and long wait time even with an appointment. Did not allow me to leave and come back with extended wait.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Sorry to hear about your recent experience. Please reach out to me at your earliest convenience. I would love the opportunity to make this right. Thank you, and I look forward to hearing from you. Matt Baugher General Manager mbaugher@group1auto.com