Reviews
All my service needs were meet today provided by the
All my service needs were meet today provided by the staff, great communication and excellent quality service was rendered
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service.
Great service. Kind people. The work is always done properly when the job is done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
I brought in my 2021 Kia Sorento S with transmission
I brought in my 2021 Kia Sorento S with transmission problems. My car was just under 70,000 and the transmission needed to be replaced. The service cost was just under $5,000 dollars. The fact that a 2021 car w under 70,000 miles needed a new transmission is horrible. I loved my Kia but this has put a bad taste in my mouth about Kia’s and the fact that no one involved with Kia dealership would help us get into another car is unreal to me. One employee offered help but we received no phone call from a sales guy. Basically, Kia knew it was wrong that the transmission failed but were not willing to act in any proactive manner to help make an awful situation more palatable. I will never buy another Kia. I won’t recommend them to anyone. I won’t recommend this dealership to anyone. Incredibly disappointed
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Moodmom, Thank you for your feedback about your transmission issue, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place with your visit. Matt Baugher General Manager mbaugher@GeneMesser.com
The service department is great but the salesmen are not.
The service department is great but the salesmen are not. Went in 3 times to look at a Telluride. No one would help me. I bought one in Frisco.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Tonya, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (806) 776-5600 so we may identify ways to improve your experience.
Joe was awesome thanks for everything.
Joe was awesome thanks for everything. The car is great will continue to work with you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Carolyn, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Please let us know if there is anything else we can do for you; we are more than happy to help!
Salesman was courteous and upfront with all pricing.
Salesman was courteous and upfront with all pricing. Got good deal on trade in ! Will go there when I need another vehicle .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The absolute worse service department I have ever seen.
The absolute worse service department I have ever seen. Not service advisors but the technicians have no clue on what’s going on with the cars that they are supposed to service. I would never buy another Kia and definitely would not visit the Kia dealership in Lubbock. They had my car for 2 weeks and still did not have a legitimate answer but was quick to tell me how much it would be for what they thought it could be. They are a joke literally.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
NNT80, Thank you for your feedback about the extended time your car was in our service center, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Matt Baugher General Manager mbaugher@GeneMesser.com
My service adviser, John Stewart, was so nice, so
My service adviser, John Stewart, was so nice, so professional and so good! My car was in and out earlier than I thought plus it was cleaner than what it was when I brought it in!! I recommend Gene Messer Kia service to everyone who owns a Kia—even if you have to travel a bit. I guarantee they’ll take care of you better than most other Kia dealerships!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Kia. Please don't hesitate to reach out if there's anything additional we can do for you.
Great customer service and also received a coupon for a
Great customer service and also received a coupon for a free car wash when my vehicle was ready to pick up.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Shelby, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!
Customer service could have been more attentive.
Customer service could have been more attentive. I had more questions but I hesitated to ask.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.