Reviews
Great Experience
Tim was great. Very easy to talk to and got me into a vehicle when I didn't think it would be possible. Thank you Tim and the staff at Taylor KIA.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tim Main was great
Tim Main did an amazing job and was not pushy at all. Deserves a raise. Would recommend him to a friend who would want to buy a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Don't waste your time
I drove 60 miles to the dealership to look at a GMC truck that they had advertised on Car Garus and Auto Trader. The asking price was fair for the year if in excellent condition. I drove the truck and found the A/C didn't work and the brakes were bad. The salesman promised he would get it in the next day for repairs and call me when it was done. Three days later I called to see if it was done and he said he hadn't been able to get it in yet but would get it in that day and call when it was done. Two days later he called our home phone and told my wife they needed to special order some parts. She asked him to call me on my cell phone. 10 minutes later he called me and said his manager told him any repairs to the truck would need to be done by the customer - they were not going to repair it. In the mean time, two other trucks at other dealerships I was looking at were sold, so thanks to the empty promises at Taylor Kia in Lima, I missed out. Dishonest salesmen and vehicles that require repair to be roadworthy is what you can expect. I wouldn't waste my time.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our experience July 26, 2016
It started with the friendliness. Our salesman Dave Eversole was top notch. He answered all of our questions and found us a vehicle we could afford. I'm always sceptacle with purchases like these, but I think this one is going to work. Clear down to the financing, we are happy. Rick and Elaine Miller Cridersville, Oh
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Good people
Mick was greatly helpful during the whole process. Cozy environment, fast results couldn't ask for anything more. Would recommend to a friend of situation came about.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Salesman
Our salesman was excellent. He worked hard for his sale, and was personable and compassionate about our particular situation. We have had bad experiences before with Kia before. But today made up for all of that. We are completely satisfied, and would return only to see our salesman again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!
Care more about the customers and getting the right price for trade ins and also want price range you're looking for. Overall great service!
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Taylor Kia delivers
I went in to talk about my lease ending on my Sorento. Though I hadn't planned on leasing another on that day, everything fell into place and the deal was done. I leased a 2016 Sorento! Mick Kimmel, my sales rep, was helpful. Plan on spending at least a half day at the dealership, however, as this process takes time.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great feedback! We're so glad you had a amazing experience at Taylor Kia of Lima!
good luck
So i purchased a used vehicle from here and wouldn't wish the overall experience on an enemy. The purchase process was not bad ( of course that's the easy part) when it came to them fulfilling all the service requirements we agreed to that's a whole other story. The service department is incompetent at best and all but said so themselves when the service manager told me I would have to take the vehicle somewhere else to have it "properly" diagnosed and repaired this was after they had it nearly 3 entire weeks and of course they still think they deserve to be paid for wasting my time. the customer service was horrible not one person at this place answers their phone after the point of sale they don't care this place displays every negative charctetistic that creates the stereotypes associated with car sales good luck with your purchase hope it goes better than mine
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We apologize that did not receive the excellent customer service we continue to strive for. We take pride in delivering the best experience to each and every one of our cherished customers and it sounds like we have missed the mark. Thank you so much for your feedback, we really appreciate it.
Car purchase
Fast friendly service by Dave Eversole" good pricing and fast mechanical service good environment and fast approval great music and staff always smiling and asking if they can help with anything
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car