Quirk Mazda

Worst dealership I have ever dealt with. Kim the service manager is the rudest person I have ever encountered. I’m not sure how someone with this lack of customer service skills even works there.

I went here to get a simple leaky tire fixed and was met with one of the worst experiences I've had at a car dealership in my life. I dropped the car off and was called a bit later when Muha informed me that "We cannot honor your warranty because we can't find the original receipt for the tire," which doesn't make sense. I got the receipt for the tire from the dealership I had the work done at and gave it to them. They said "We just can't put it in the system it won't register." When I pushed the issue Muha said I can give you a tire but a different brand and tread. So you can't honor the warranty but all of a sudden you can give me a tire just not the right one? Then David Perry came out with his stank attitude and stupid facial expressions and told me we can't help you at all. Mind you to this point I was courteous and friendly. I went to Danvers had the problem fixed in 60 mins no questions asked. Unfortunate faced David Perry and Michael Muha (Temu Justin Timberlake) are xxxxxxxx and liars, nothing more nothing less. David Perry especially besides lying to me was rude and disrespectful although I was courteous and patient. He also refused to give me his name. Never come here to buy a car or otherwise you are better off driving to Danvers as crazy as that sounds. While sitting in the waiting area I also witnessed predatory salesman tactics. Usually places like this trickle down bad customer service and practices so I would avoid it like the plague. If I was a younger person with more time on my hands I would have more words for David and Mike. Wasted my entire day at a time where I really needed to be on my way. You guys are terrible and you know that about yourselves. Keep doing that to people see how it goes for you.

This is my second purchase from Quirk Mazda. Everyone is so friendly and helpful. I especially miss Marianne. She is amazing.

My experience at Quirk Mazda was amazing. Everybody is super friendly, professional, and do not waste your time. I when to a few Mazda dealerships and the deal I got here was the best by far!

Shopping for a new Mazda CX5 at Quirk was a pleasant and rewarding experience. Sales manager Anthony Valdez was forthcoming and professional from the beginning all along our interactions. His clear, no pressure explanation of sale details quickly convinced me about sensibility of the offer. When my wife and I came to pick up the car, the more junior sales rep Josh has dedicated himself to a thorough description and customization of car features. Great job Mazda team!

On Saturday, I had an appointment to test drive a car. As a good consumer, I did my homework and had been shopping around for the best price. I liked the car and wanted to buy the car, but like many of the reviews I had the worst customer service. We sat down in the middle of the dealership, which I thought was odd and lack of privacy. However, after some back-and-forth on price, we came to a price. I told them I leave a deposit and bring a cashier's check for the full price on Saturday when I would pick up the car. They asked to write a personal check, however, I didn't have my checkbook on me. I offered my credit card and agreed to a $1500.00 deposit. Next, the business manager came over handed me my credit card and told me if I was still interested in the car on Monday to give him a call. They essentially showed me the door. I have gone to other dealers and they had the best price, but this was the worst customer service. Cash is no longer a good deal.

Quirk Mazda in Quincy was my first stop in search of a new car lease - I never drove a Mazda before and was just following a suggestion from my acquaintance As soon as I went on Internet with my search I was greeted by a very nice lady, Marianne DeOliveira, who, as it turned out, was the Sales Manager. She was very knowledgeable and I received a lot information about various models etc. Marianne invited me to visit her dealership Quirk Mazda, in Quincy, MA and I did and was very impressed by Marianne's knowledge of the brand and could compare various models, Obviously I was very pleased with my visit, and Marianne's willingness to answer all my questions. Obviously I needed to "show that I am a smart car buyer" so after that visit I went to a few other Mazda dealerships to see if I can get even better deal than Marianne offered me , but eventually I realized that I will not get any other deal anywhere that will be even close to what Marianne offered me, so I decided to stop wasting my time and come back to Marianne, before my chances for the best deal will disappear. It did take me a few weeks of the wasted time but when I called Marianne to see if I d still be welcomed with the good deal , she said to come on down and the sooner the better. So eventually I got even better deal in terms of the Mazda car model and instead of 2024 Mazda Cx 5, I was lucky to get 2025 Cx 50 with all the bells and whistles of the higher trim. After just one more day I was a very happy customer and drove away very pleased and amazed at my good fortune and convinced that I will be coming over to Quirk Mazda for service and other car needs even though there was another Mazda dealership much closer to my home. I would be happy to recommend to anyone to come to Quirk Mazda and make sure to meet Marianne DeOliveira who would see to it that my recommendation would assure that person that he/she got the best deal available. Alex G.

Just got my lease from Quirk Mazda. Nami M. Was fantastic. The process was quick, easy, and pleasant. I shopped around a few different dealerships and Nami gave me the best price no games or back and forth. Come to Quirk and as for Nami.

I walked in and felt unwelcomed. They were just staring at us until a lady named Rachel approached us. It was a strange mood, I just wanted to buy a car and head out but they didn't seem to care for our business. I know the market is tight and there are no cars but at least acknowledge us. After test driving the cx30 and cx5, we left and went to honda and later toyota (where they both had better customer service than the quincy mazda).

I stopped by yesterday after having made an appointment, but faced the worst customer service I have ever seen. One of the employees was in the corner talking on his cellphone the entire time while I waited to be addressed, while another employee sat in his office and never once came out to greet us even after clearly seeing us walk in the door. After waiting for 10 minutes with absolutely nobody caring about our presence there, it was enough disrespect for me to walk out the door. I shall be taking my car shopping business elsewhere and would probably never think about buying a Mazda thanks to you.