Quirk Mazda

Shopping for a new Mazda CX5 at Quirk was a pleasant and rewarding experience. Sales manager Anthony Valdez was forthcoming and professional from the beginning all along our interactions. His clear, no pressure explanation of sale details quickly convinced me about sensibility of the offer. When my wife and I came to pick up the car, the more junior sales rep Josh has dedicated himself to a thorough description and customization of car features. Great job Mazda team!

On Saturday, I had an appointment to test drive a car. As a good consumer, I did my homework and had been shopping around for the best price. I liked the car and wanted to buy the car, but like many of the reviews I had the worst customer service. We sat down in the middle of the dealership, which I thought was odd and lack of privacy. However, after some back-and-forth on price, we came to a price. I told them I leave a deposit and bring a cashier's check for the full price on Saturday when I would pick up the car. They asked to write a personal check, however, I didn't have my checkbook on me. I offered my credit card and agreed to a $1500.00 deposit. Next, the business manager came over handed me my credit card and told me if I was still interested in the car on Monday to give him a call. They essentially showed me the door. I have gone to other dealers and they had the best price, but this was the worst customer service. Cash is no longer a good deal.

Quirk Mazda in Quincy was my first stop in search of a new car lease - I never drove a Mazda before and was just following a suggestion from my acquaintance As soon as I went on Internet with my search I was greeted by a very nice lady, Marianne DeOliveira, who, as it turned out, was the Sales Manager. She was very knowledgeable and I received a lot information about various models etc. Marianne invited me to visit her dealership Quirk Mazda, in Quincy, MA and I did and was very impressed by Marianne's knowledge of the brand and could compare various models, Obviously I was very pleased with my visit, and Marianne's willingness to answer all my questions. Obviously I needed to "show that I am a smart car buyer" so after that visit I went to a few other Mazda dealerships to see if I can get even better deal than Marianne offered me , but eventually I realized that I will not get any other deal anywhere that will be even close to what Marianne offered me, so I decided to stop wasting my time and come back to Marianne, before my chances for the best deal will disappear. It did take me a few weeks of the wasted time but when I called Marianne to see if I d still be welcomed with the good deal , she said to come on down and the sooner the better. So eventually I got even better deal in terms of the Mazda car model and instead of 2024 Mazda Cx 5, I was lucky to get 2025 Cx 50 with all the bells and whistles of the higher trim. After just one more day I was a very happy customer and drove away very pleased and amazed at my good fortune and convinced that I will be coming over to Quirk Mazda for service and other car needs even though there was another Mazda dealership much closer to my home. I would be happy to recommend to anyone to come to Quirk Mazda and make sure to meet Marianne DeOliveira who would see to it that my recommendation would assure that person that he/she got the best deal available. Alex G.

Just got my lease from Quirk Mazda. Nami M. Was fantastic. The process was quick, easy, and pleasant. I shopped around a few different dealerships and Nami gave me the best price no games or back and forth. Come to Quirk and as for Nami.

I walked in and felt unwelcomed. They were just staring at us until a lady named Rachel approached us. It was a strange mood, I just wanted to buy a car and head out but they didn't seem to care for our business. I know the market is tight and there are no cars but at least acknowledge us. After test driving the cx30 and cx5, we left and went to honda and later toyota (where they both had better customer service than the quincy mazda).

I stopped by yesterday after having made an appointment, but faced the worst customer service I have ever seen. One of the employees was in the corner talking on his cellphone the entire time while I waited to be addressed, while another employee sat in his office and never once came out to greet us even after clearly seeing us walk in the door. After waiting for 10 minutes with absolutely nobody caring about our presence there, it was enough disrespect for me to walk out the door. I shall be taking my car shopping business elsewhere and would probably never think about buying a Mazda thanks to you.

Horrible Experience! Rude salesman! Misleading information provided by online team! I talked with them before going there and they provided misleading information about availability! Price! financing situation!!! Wasted so much time and money to get there! The salesman did not even bother to stand up while we were there standing in front of him! He remained behind his desk!!! He told us that he can sell the car at full MSRP sticker to others (well! good for Mazda! Congrats! Poor customers!!!) ...and he does not give us any discounts-many places do give you some discount- they don't do it! He said he could only change the financing situation (3-4% APR), and then can give us some discount! I had asked about the financing situation on the phone before going there and that was not what their online representative had told me! SO BE VERY CAREFUL ! While I was the one who wanted to buy the car and get a loan, he was talking and looking to my husband all the time! (It is 2021, you should learn to respect women :| ) Seems like I was not the only one who had this experience (Based on other recent reviews!)

I was given the option to test drive alone in the parking lot (useless) or to have a chaperone and drive local. Ug. After my chaperoned ride, I asked about the highway, but he said that’s not possible. They’re not insured. Inside, the manger said that if I were ready to buy that day, maybe they’d let me go on the highway. High pressure sales tactic that doesn’t trust a middle-aged man that might be serious about buying. In the end, after back and forth, he was willing to allow me to do this, a common courtesy anywhere else. I walked out. It seems to be a young , inexperienced sales crew here, with bad unfriendly customer policy. See ye other Mazda dealers!

I went into the dealership with the intentions of potentially buying a CX-5 for my daughter. (I already bought one previously for my son at another dealership.) I called to schedule the appointment and let them know that I was being covid-cautious because my husband has asthma. I drove 40 minutes to be told that I could not test drive the car without a sales team member coming with me. I had driven other cars earlier that day from other companies dealerships, had called explaining the same story and was able to drive without any members being in the cars with me. Quirk has a whole video about being covid-cautious, yet they have no problem with someone I don't know being in the car with me, and when I called letting them know that I wouldn't even step into their building it didn't dawn on the sales member to mention that they would need to come with me for the drive. Once I got there, I ultimately spoke with Kevin Valdez who said there was nothing he could do. It's the policy and if I wanted I could just drive it around the lot. I chose to do this, and my daughter and I stopped to look at some of the other cars in the lot, as she decided she didn't like the interior color and so we looked to see what other option were available. In less than ten minutes we were back at the front. Kevin Valdez was standing there with another team member and when I rolled up, he accused me of driving off the lot. He even went further to say that the police had called and that they saw a car without a plate on it so they were checking with him. First of all, I have morals and would never take a car off the lot if I was told not to. Second, I am not an idiot and I would never take a car of the lot without a plate, as I wouldn't want to be stopped by police. Third, there is no question in my mind that he was lying because why would a cop not stop me, and why would they call the dealership instead. That is ridiculous. I am a 54 year old women who has never dealt with service like this in my entire life. My daughter and I have decided that we will buy another Mazda, but under NO circumstance from Quirk. You lost a great sale and I hope the company chooses to do something about their sales individuals. This man has no right to be working there and staff should articulate their covid-friendly or covid-unfriendly policies upfront and certainly before someone drive 40+ minutes to their dealership.

I went to Quirk Mazda to purchase a CX-5 and was paying cash. When it was time to talk numbers, I was asked if my husband coming back to look at the car. Note to Quirk Mazda - this is not 1965. I'm a grown woman (and my husband died of cancer years ago). I did continue and made an offer. I was told they do not deal on used cars. Isn't that what you do at a 'deal'er ship? I recently purchased a vehicle for my daughter from Tufankjian. They told me the price, I made an offer, they countered and we all went home happy. You lost my business.