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Cavender Buick GMC West

(346 reviews)
Visit Cavender Buick GMC West
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (866) 533-4984 (866) 533-4984
Used (855) 573-0029 (855) 573-0029
Service (855) 355-9112 (855) 355-9112

Reviews

(346 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Buick GMC West from DealerRater.

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I am a 100% disabled Viet Nam Marine Corp Veteran and

I am a 100% disabled Viet Nam Marine Corp Veteran and live on a fixed income. The service advisor, Peter Hernandez, worked with me to schedule the most important maintenance services that what I could afford on a very tight budget. Next month I look forward to his advice again to have a complete maintenance plan for the rest of the recommended maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Milton, thank you for sharing your experience with us at Cavender Buick GMC West. We're glad to hear that Peter was able to assist you in planning the necessary maintenance within your budget. We look forward to welcoming you back next month!

We wanted to take a moment to give a shout out and thank

We wanted to take a moment to give a shout out and thank Benedict for his outstanding assistance throughout this entire process. Benedict’s professionalism, knowledge, and patience made our entire car-buying process smooth and enjoyable. We truly appreciate the time he took to answer all of our questions. We are excited about our purchase and we feel confident we made the right choice. Thanks Benedict for making the experience so positive! Best regards, John & Megan Hendrie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hendrie, we're delighted to hear that Benedict provided such outstanding service during your car-buying journey at Cavender Buick GMC West. Thank you for sharing your positive experience with us! Enjoy the new ride!

I couldn?

I couldn?t believe my appointment was taken care of in a timely manner. Usually it will be like a doctors office, show up on time, and wait for hours

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Anthony, we're delighted to hear that your appointment at Cavender Buick GMC West was handled promptly! Our team aims to provide efficient service for all our customers. Thanks for sharing your experience with us!

Our experience with Cavender Buick GMC West was nothing

Our experience with Cavender Buick GMC West was nothing short of outstanding. From beginning to end, we felt heard and understood. We had questions that were answered honestly and forthrightly. Additionally, we were treated with the utmost respect and never felt pressured to buy a car. Arony was outstanding.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your outstanding experience with us at Cavender Buick GMC West, Ruth! We're delighted to hear that Arony and the team made sure all your questions were answered honestly and respectfully. We appreciate your kind words, and we're here if you need anything in the future!

David Collins always goes above and beyond to take care

David Collins always goes above and beyond to take care of us. Makes a positive experience each and every time we take our suv for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Brock, we're delighted to hear that David consistently provides you with exceptional service at Cavender Buick GMC West. Thank you for sharing your positive experience!

I felt like Ahmed was beyond amazing in working with me

I felt like Ahmed was beyond amazing in working with me once I told him what I wanted and my budget. He went above and beyond to find the car that was right for me and gave me updates through the process. I had gone to 3 other dealerships, but I felt like it was a waste of time until I went to this one and was helped by Ahmed. Best deal out of all the dealership and the customer service was top of the line. I wouldn?t go to any other place but this one to buy a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jose, we're delighted to hear that Ahmed provided exceptional service and helped you find the perfect car at Cavender Buick GMC West. Thank you for choosing us over other dealerships; we appreciate your kind words! Enjoy your new vehicle!

Jonathan Rivera Is extremely professional and is a great

Jonathan Rivera Is extremely professional and is a great listener. He listened to my concerns and addressed each one without hesitation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Juan, we're delighted to hear that Jonathan provided you with such attentive and professional service at Cavender Buick GMC West. Thank you for sharing your experience!

I went in to have my truck serviced for a few issues.

I went in to have my truck serviced for a few issues. David Collins quickly moved to action.. After a brief discussion as to my vehicle?s issues he was able to get me in and out without any issues.. His professionalism and expert knowledge on my truck was greatly appreciated. Give this man a raise ??

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Roberto, we're delighted to hear that David provided such excellent service during your visit to Cavender Buick GMC West. We'll make sure he gets the recognition he deserves! Thanks for sharing your experience with us!

Had warranty work outstanding for over 7 months.

Had warranty work outstanding for over 7 months. I met Virginia Church. She did something the last 3 advisors couldn't do. She filed the correct paperwork to obtain a pair of parts that no one had on the shelf. She got the parts, got the tech to rally to install. My GMC Sierra Elevation is back to her normal acceleration and fuel range. Virginia provided excellent communication and did what she said she would do. No promises...she committed. This is the Professional Grade I love about my GMC dealer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, we're delighted to hear that Virginia was able to resolve your issue and get your GMC Sierra Elevation back in top shape. Thanks for sharing such positive feedback about Cavender Buick GMC West!

They did the deal with start of a phone call then email.

They did the deal with start of a phone call then email. I lived 5 hours away and Tyrone made it easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We're glad to hear Tyrone made the process easy for you at Cavender Buick GMC West, even from 5 hours away. Thanks for sharing your experience!