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Larry H. Miller Chrysler Jeep Avondale

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (189 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (189 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I recently had service work done on my Dodge Caravan.

I recently had service work done on my Dodge Caravan. I had some concerns regarding the work, and brought the vehicle back the next day. David, the General Manager, was very helpful and professional. He listened to my concerns, and they were immediately addressed. He was great to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your review! Happy motoring!

My daughter and I met with Jose Granados few weeks ago

My daughter and I met with Jose Granados few weeks ago and purchased Jeep Wrangler 2023. We had a fantastic experience with Jose who helped us purchase my daughter's dream car.From the moment we walked into the dealership, Jose was attentive, knowledgeable, and went above and beyond to ensure we got the perfect vehicle for my daughter needs. Jose's professionalism and friendly demeanor made the entire process enjoyable. We left the dealership with Jeep Wrangler car and a big smile on our face, all thanks to this exceptional salesman's dedication and expertise. We highly recommend Jose to anyone in search of a great car-buying experience!Thank you so much Jose!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for rating us! We appreciate you taking the time to do this, and hope you have a great day!

Stay away from Larry miller dealerships

Rude, uncaring, and just plain lousy customer service in the service department. GM doesn’t return phone calls. Buy and service your vehicle somewhere besides Larry MillerJeep. Also Larry miller salesmen are liars…

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Karen, thank you for sharing your experience. It's concerning to read about the delays and the challenges you faced. I want to assure you that our goal is always to provide top-tier service. I'd genuinely appreciate an opportunity to discuss this further and work on a resolution. If we haven't already spoken by the time you read this, I encourage you to contact me directly. - Johnny Martinez, General Manager (480) 865-2048

Disappointed at this dealership

Very disappointed with the service department. I bought my first new car there and thy are a pain to deal with. Very long wait times to answer the phone. They don't help you get a rental if you car is still under warranty. I don't recommend this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your feedback. It’s unfortunate to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your situation in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Eric Ortega, General Manager (480) 865-2055

Fair and honest.

I bought my first dealership car this month from sales associate Alex. I was nervous entering the process but Alex made it as quick and easy as possible. We found a certified pre owned Ram 1500 that I absolutely fell in love with. Once we landed on a vehicle the sales process from front to back was very professional and I feel I got a great price on the truck. The finance manager was very easy to work with as well and explained all of the warranty options I had available to me without making me feel overly pressured. There were a few minor items that needed to be addressed on the truck after taking delivery. The GM Eric personally took the time to ensure me they would be addressed and handled appropriately. I am very grateful to them for helping me buy my truck and I recommend this team to anyone looking for a new or used vehicle. Good, honest dealerships are a dime a dozen. Thank you Larry H Miller.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!

Great experience

Alex Hurtado took great care of us. The overall experience was great. We would recommend him to anyone needing a new or used car. Everyone was very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Eric Ortega, General Manager

Dream Jeep

I purchased my dream Jeep from Willy Perez. He made the sales process so easy and he is very knowledgeable when it comes to the Jeep Product. I would recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Eric Ortega, General Manager

Buying new car

My buying experience was very good I worked with Blas Espinoza, had a excelente customer service very helpful and answered all questions asked would recommend to everyone to go there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello! Thank you for making us a part of your day. Our team really enjoyed treating you to the low-pressure experience you were looking for. We are happy to have helped you obtain a vehicle you enjoy. Come back again soon if there’s anything else we can do for you or your new vehicle! - Eric Ortega, General Manager

Great Experience

George was of great help in assisting me with buying a new Wrangler. I was pleased with the selection I was given. I’ll recommend this dealership to anyone who needs a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to review us! I will make sure they get the recognition they deserve. It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Eric Ortega, General Manager

Christian Cruz helping even after I bought the car

Christian Cruz always goes above and beyond to help me, when it came to finding my car to getting maintenance services (even though that’s not his job, he gets me where I need to be). If I have any questions he always makes sure to get an answer for me and even better, gets back to me in a timely manner. I love my Jeep Compass but when it comes time to trade it in I will definitely be coming back to him and this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for that great review! Our team was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future! - Eric Ortega, General Manager