Collierville Chrysler Dodge Jeep Ram

Was told it needed a module got it didn’t fix it. Told I needed another different module got it didn’t fix it. A month goes by w/o any return calls. Now told needs another module but on back order. I look around locate in town. So I’m guessing this is not normal for any shop much less a supposedly dealership. Do yourself a favor and go anywhere else.

Great service and awesome service advisors. They got me in and out quickly and efficiently.

Very accommodating and worked with us on our trade. Nice people that made buying a new vehicle a pleasant experience.

We got excellent service from Jermaine and got a fair price. I do not think that we got the best financing option. We will have to go through my bank and a bunch of hoops to get the correct rate for this vehicle. My son is establishing credit and I co-signed for him. Other than the financing, it was a great experience. I would buy another vehicle from Collierville, but it would be with cash or my bank. Thank you, Lee

Pulled up, promptly waited on, customer service was awesome. I had no wait time at all, left my Jeep, got a text and call when ready. Perfect Customer Service!

Good service write up and got me in and out quickly. They offer a Saturday first come first serve for oil changes

Always gives good service and employees try to be helpful. Multipoint inspections are often useful.

Worst auto repair experience I have ever had. Waited 2 1/2 months for a buckle. It would have been longer but I finally suggested trying another channel or business - within 30 minutes one was found at Napa. I was charged $1,000 even for that one part. Interesting number. Then they lost the keys. The Jeep in question sat there for 2 1/2 months and no one touched it or tried to start it. It was not washed when completed, I was not offered a discount or apology. A gasket on the outside door handle fell off when we opened the door. Simply got a Merry Christmas - I guess expecting us to be thankful. I understand supply chain or employee issues but this was ridiculous and incompetent. I will never go back and will tell others not to go there either. Tom Oldham

After service was done I was told missing one lug nut. Why was I not informed before service was done .

Work was done quickly it would be nice to be able to make an appointment