Tustin Mazda

PLEASE DO NOT BE FOOLED BY ALL THEIR FAKE GOOD REVIEWS BECAUSE THEY SOLD US A LEMMON AND NOW MIKE T THEIR SERVICE MANAGER IS REFUSING TO SERVICE OUR VEHICLE. Unfortunately wife and I spend our life savings to purchase a vehicle from Tustin Mazda and it turned out to be a Lemmon. It has several safety issues and one of them happens to be the brakes. We took it in several times for repair and Mike T their service manager was dishonest about it and claimed that he was not able to duplicate any issues until I confronted him with a video. So since I lost trust in them I decided to take our vehicle to Tuttle click Mazda in Irvine and they tried to play agents for the manufacture and also refused to service our vehicle. Their reason was that if we bring in our vehicle for the third time it would fall under the Lemmon law lol. To make matters worse their service advisor Rich R told me off and hung up the phone on me. Since we purchased our vehicle from Tustin Mazda and since we have a written contract from them that states that we can bring in our vehicle fo a service we contacted them again and again Mike T refused service ago. He was trying to pull a fast one on us by stating that only Mazda's service advisor from the corporate office can look at our vehicle. Which is very suspicious and can not be trusted based on our past experience. In addition our Lemmon law attorney advised us not to have any communication with their manufacture because our case is against them. From the one we had a horrible experience at Tustin Mazda became their finance lady name Lori was rude to us then they sold us a Lemmon and now their service manager is being rude to us and refusing to service our vehicle. So save yourselves a Headache and avoid purchasing a Mazda.

I purchased a vehicle from Tustin Mazda about a month ago. Just wanted to write you and let you know the experience I had shopping with you guys was awesome. Rossi was my salesman and he was extremely helpful throughout the whole process. He made sure I got the car I wanted at a great price. I absolutely love my Mazda 3! You run a great dealership there with great people. I will definitely recommend you guys to all my friends. Thanks! Ariana V

Had a good experience purchasing a Mazda CX9 at OC Mazda in Tustin. Carlos did a great job making us feel welcome and facilitated several test drives.

When me and my husband were there to see the new Mazda 3 hatchback, Sammy Rahman was very nice and helpful introducing the new car to us. He let both me and my husband test drive the car. He was very patient and gave us enough time to discuss and think about whether to buy it. We didn't feel any pressure from him. When we picked up the car 4 days later, Sammy also helped me set up the phone via bluetooth. Overall we had a very pleasant buying experience!

My wife, son and I first stopped by to OC Mazda when we were just shopping around. We had no idea of what we wanted to buy. We were greeted by Raul Odin. He was very patient with us and answered all of our questions about the various cars that had an interest in. We test drove one and looked at a few others. He gave us all the time we needed. Never once did we feel rushed or pressured. Several weeks went by and when we decided to get serious about buying, we contacted Raul. He was professional, courteous, and knowledgeable as before. He went, what I would say, over and above what we expected to make sure we got the car and deal that we needed. I have no doubt that his primary concern was to make sure that we were happy with the entire transaction. Regardless of the size of the transaction, I know that Raul always puts his customers needs first. Raul and OC Mazda gave us the best buying experience we ever had.

As soon as i walked into Tustin Mazda i was welcomed with open arms. I was a first time buyer so naturally i was a little nervous. The entire staff was very helpful and they made me feel at ease during the whole experience. Everyone there seems to be looking out for your personal well-being and is determined to get you the car you want. Kevin Keough, a member of the staff, helped me through the entire process start to finish and was a great person to do business with. Overall- Great Service!

Good customer service and family friendly facilities