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Naples INFINITI

(952 reviews)
Visit Naples INFINITI
Sales hours:
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Sales Service
Monday 8:30am–7:30pm 7:30am–6:00pm
Tuesday 8:30am–7:30pm 7:30am–6:00pm
Wednesday 8:30am–7:30pm 7:30am–6:00pm
Thursday 8:30am–7:30pm 7:30am–6:00pm
Friday 8:30am–7:30pm 7:30am–6:00pm
Saturday 8:30am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2019 state dealer award
View 6 awards
2019 state dealer award
2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (866) 691-4523 (866) 691-4523
Used (866) 716-3429 (866) 716-3429
Service (888) 324-7689 (888) 324-7689

Reviews

(952 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Naples INFINITI from DealerRater.

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I recently purchased a car and had the absolute pleasure

I recently purchased a car and had the absolute pleasure of working with Rafael. From the moment I walked in, he was professional, knowledgeable, and incredibly friendly. Rafael made the entire process smooth and stress-free. He patiently answered all my questions, took the time to understand what I was looking for, and never once made me feel pressured. It's rare to find someone so genuinely dedicated to great customer service. If you're looking to buy a car, I highly recommend asking for Rafael-you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for your purchase and for your feedback! Rafael is amazing to work with. He has a laid back demeanor and is very knowledgeable. Rafael likes to share his knowledge with his customers so that they can make an informed car buying decision. We greatly appreciate your business. Enjoy your new Infiniti!

Great experience as usual this the third car we?

Great experience as usual this the third car we?ve purchased there. Service is also great there , offer a complete car wash as well. A memorable experience purchasing there .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your loyalty to Naples Infiniti and for your recent purchase! We try our hardest to deliver a world class experience every time you visit our dealership. Enjoy your beautiful new Infiniti!

Naples Infiniti and John Lawson never fail to deliver

Naples Infiniti and John Lawson never fail to deliver professionalism and fairness. It is the only dealership I want to go to. I?ve been a loyal customer for nearly 10 years. Thanks to the whole team at NAPLES INFINITI.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Naples INFINITI for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

We purchased completely online and the assistance

We purchased completely online and the assistance received from Rafael was top notch. We received videos, pictures and answers to our question quickly. The purchase process was easy and most things signed electronically with a notary. Easy, stress free and piece of mind provided by Rafael, sales agent and Luxon in finance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Eric for your purchase and for your review! Rafael is awesome. No matter if you are in our showroom or in the comfort of your home, Rafael will give you his undivided attention. He strives to deliver the best customer service and to make the sales process as easy as possible. Enjoy your new ride!

Naples Infiniti is my go to place for service on my Q50.

Naples Infiniti is my go to place for service on my Q50. Nice facility and they Uber me home and back so I don't have to sit there and wait.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Kim, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Siempre una experiencia excelente con Rafa, vine a

Siempre una experiencia excelente con Rafa, vine a servicio y el siempre me ayuda con el idioma, muy recomendado como vendedor

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Gracias por recomendar Naples Infiniti y a Rafael. Es un placer trabajar con Rafale. Siempre se esfuerza al máximo por sus clientes.

As pleasing as alwsys.

As pleasing as alwsys. Buying a car there is a pleasure as us the sales staff ,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for your feedback! Purchasing a new car should be a positive experience and we try our best to make it so. Leo, Ted and Dylan all work towards a common goal of delivering the car and the experience to all of our customers. Enjoy your new INFINITI!

Dealer response

Hi, thank you so much for your feedback about Naples INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We hope you have a great day!

Me voy muy feliz por el buen trabajo de Rafael su

Me voy muy feliz por el buen trabajo de Rafael su paciencia su buen trato es como un ángel en la tierra súper recomendado gracias una ves más por ayudarme 🙏🙏🙏🎉🎉🎉

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

¡Gracias por su compra y sus comentarios! Rafale es muy amable y es un placer trabajar con él. Escucha a sus clientes y busca el vehículo perfecto según sus necesidades y deseos. ¡Disfrute de su nuevo vehículo!

Best dealer great service 100 % recommended Rafael was

Best dealer great service 100 % recommended Rafael was super nice he brought the car to my house

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for choosing Naples INFINITI for your purchase! Rafael is amazing. He is very customer focused and will go above and beyond for his customers. Enjoy your beautiful new INFINITI!

Our Sales Repr�sentative, Leo, was great.

Our Sales Repr�sentative, Leo, was great. Will certainly come back next time. Car was clean and fueled. Prive was reasonable. Great experience. Thanks Hans-Joerg

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Hans for your feedback and for your purchase! Leo is great and we are happy that you had the opportunity to work with him. He strives to deliver the car and the experience to all of his customers. Enjoy your new ride!