Five Star Ford Stone Mountain

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4.7
(561 reviews)
Visit Five Star Ford Stone Mountain
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
New (888) 836-0908 (888) 836-0908
Used (877) 972-8989 (877) 972-8989
Service (888) 526-1249 (888) 526-1249

Inventory

See all 182 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since November 2023.
Five Star Ford Stone Mountain in Snellville GA is committed to treating the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. We'd love it if you would allow us to demonstrate our commitment to excellence by visiting our dealership. We try to make sure we advertise the best discounts in the Atlanta market and we'll meet or beat another dealer's price!!
Come Experience the Difference!!

Service center

Phone number (888) 526-1249

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.7
(561 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I am long time Ford owner and customer.

I am long time Ford owner and customer. However, despite my loyalty to Ford, these crooks were no willing to provide help or guidance to program a new spare fob key for my vehicle. A task that accordingly to the vehicle's manual can be done easily just following simple steps. However, since the steps described on the manual were incomplete and didn't resolve the problem, I called customer support to guide me. Nor the customer service over phone, or the advisor in person where willing to help me troubleshoot. Instead, these "sharks" saw me as a "pray" and did not hesitate to take the opportunity to try to charged me $$$$ for the help, stating a xx technical diagnosis that accordingly with their expertise will require a Ford technician with special programing tools to program the new key. ($$$ expensive) Luckily, I did my research and homework and I was able to program the spare key without falling for their xx by following the manual guide that comes with vehicle and filling the gaps of information that were omitted on the manual from online open sources. ***If you are reading this review and NEED a FOB KEY programed, DO NOT count on Ford to help you. You are on your own. SADLY, you can only count with Ford if you are willing to be robbed your money. THE GOOD NEWS: It might take a little longer to get the information needed to do it yourself, but it CAN BE DONE. Don't trust entirely what the Ford advisor CROOKS are telling you. They are only after your money.

1.0

I am long time Ford owner and customer.

I am long time Ford owner and customer. However, despite my loyalty to Ford, these crooks were no willing to provide help or guidance to program a new spare fob key for my vehicle. A task that accordingly to the vehicle's manual can be done easily just following simple steps. However, since the steps described on the manual were incomplete and didn't resolve the problem, I called customer support to guide me. Nor the customer service over phone, or the advisor in person where willing to help me troubleshoot. Instead, these "sharks" saw me as a "pray" and did not hesitate to take the opportunity to try to charged me $$$$ for the help, stating a xx technical diagnosis that accordingly with their expertise will require a Ford technician with special programing tools to program the new key. ($$$ expensive) Luckily, I did my research and homework and I was able to program the spare key without falling for their xx by following the manual guide that comes with vehicle and filling the gaps of information that were omitted on the manual from online open sources. ***If you are reading this review and NEED a FOB KEY programed, DO NOT count on Ford to help you. You are on your own. SADLY, you can only count with Ford if you are willing to be robbed your money. THE GOOD NEWS: It might take a little longer to get the information needed to do it yourself, but it CAN BE DONE. Don't trust entirely what the Ford advisor CROOKS are telling you. They are only after your money.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Keyon P who was my Sales Consultant was patient and

Keyon P who was my Sales Consultant was patient and answered any questions about the car I wanted to look at and he did shy away from any questions and if he did not know he found the answer by asking. As well as Justin the Finance Manger he was great explaining all components of the car buying process to myself that ultimately made the car buying process simple and easy with all the information the essential helped me make a great choice for a vehicle I definitely visit Five Star Stone Mountain Ford

5.0

Keyon P who was my Sales Consultant was patient and

Keyon P who was my Sales Consultant was patient and answered any questions about the car I wanted to look at and he did shy away from any questions and if he did not know he found the answer by asking. As well as Justin the Finance Manger he was great explaining all components of the car buying process to myself that ultimately made the car buying process simple and easy with all the information the essential helped me make a great choice for a vehicle I definitely visit Five Star Stone Mountain Ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your positive feedback about Five Star Ford Stone Mountain. Knowing that our team answered all of your questions and simplified the car buying process is gratifying. Thank you for choosing us for your vehicle needs.

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5.0

He's very friendly and knowledgeable about the car I was

He's very friendly and knowledgeable about the car I was interested in. Very helpful throughout the buying process.

5.0

He's very friendly and knowledgeable about the car I was

He's very friendly and knowledgeable about the car I was interested in. Very helpful throughout the buying process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

This was the smoothest, fastest, non stressful car buying

This was the smoothest, fastest, non stressful car buying experience I’ve ever had. David and Mike Haywood were so patient and made sure we knew all of our options to find the best car for my family. The finance team was so helpful and made sure I was covered for all of my warranty needs as well. Thank you David Slen! We love our new car!

5.0

This was the smoothest, fastest, non stressful car buying

This was the smoothest, fastest, non stressful car buying experience I’ve ever had. David and Mike Haywood were so patient and made sure we knew all of our options to find the best car for my family. The finance team was so helpful and made sure I was covered for all of my warranty needs as well. Thank you David Slen! We love our new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I was in desperate need of a vehicle.

I was in desperate need of a vehicle. AJ was excellent and worked with my situation. He was very responsive and helpful. He knows EVERYTHING and I felt I was in safe hands. I ended up with smaller monthly payment and learned a few things about insurance too thanks AJ

5.0

I was in desperate need of a vehicle.

I was in desperate need of a vehicle. AJ was excellent and worked with my situation. He was very responsive and helpful. He knows EVERYTHING and I felt I was in safe hands. I ended up with smaller monthly payment and learned a few things about insurance too thanks AJ

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Gary was very professional.

Gary was very professional. He explained everything about the vehicle I had purchased. He was honest. The best salesman I have ever dealt with. Would not hesitate to contact him again in the future. The staff was also very friendly, professional, and honest.

5.0

Gary was very professional.

Gary was very professional. He explained everything about the vehicle I had purchased. He was honest. The best salesman I have ever dealt with. Would not hesitate to contact him again in the future. The staff was also very friendly, professional, and honest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great experience.

Great experience. David Slen was awesome to work with. He took his time and explained things about the car to me. Go see him...

5.0

Great experience.

Great experience. David Slen was awesome to work with. He took his time and explained things about the car to me. Go see him...

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's encouraging to hear about your experience with David Slen at Five Star Ford Stone Mountain. Thorough explanations are important in our line of work. So glad you appreciated it as well!

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5.0

They went above and beyond, if you’re shopping for a car

They went above and beyond, if you’re shopping for a car you are doing yourself a favor by coming here. Completely positive and hassle free car buying experience

5.0

They went above and beyond, if you’re shopping for a car

They went above and beyond, if you’re shopping for a car you are doing yourself a favor by coming here. Completely positive and hassle free car buying experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recognition of the hassle-free car buying experience at Five Star Ford Stone Mountain. It's always our aim to exceed expectations during every visit. Thanks for your review.

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5.0

Quick and efficient!

Quick and efficient! Very friendly! We will recommend to our friends and family! We are a FORD FAMILY! ❤️

5.0

Quick and efficient!

Quick and efficient! Very friendly! We will recommend to our friends and family! We are a FORD FAMILY! ❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your positive feedback and are grateful for your recommendations. It's always good to serve a fellow Ford Family at Five Star Ford Stone Mountain. Safe travels!

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5.0

My salesmen was polite, knowledgeable and very helpful.

My salesmen was polite, knowledgeable and very helpful. Negotiations went smoothly with no unnecessary add-ons or b.s. This was one of the most pleasant car-buying experiences I've had- even delivered my car to me!

5.0

My salesmen was polite, knowledgeable and very helpful.

My salesmen was polite, knowledgeable and very helpful. Negotiations went smoothly with no unnecessary add-ons or b.s. This was one of the most pleasant car-buying experiences I've had- even delivered my car to me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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