Five Star Ford Stone Mountain

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Five Star Ford Stone Mountain Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

Five Star Ford Stone Mountain in Snellville, GA is committed to treating the needs of each individual customer with para

...

mount concern. We know that you have high expectations, and as a car dealer, we enjoy the challenge of meeting and exceeding those standards each and every time. We'd love it if you would allow us to demonstrate our commitment to excellence by visiting our dealership. We try to make sure we advertise the best discounts in the Atlanta market and we'll meet or beat another dealer's price!!

"Come Experience the Difference!!"

Service

Wheel Balance

$54.95

Power Steering Service

$149.99

New Brake Pads/Shoes (Front)

$209.99 and up*

New Brake Pads/Shoes (Rear)

$209.99 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.1 out of 5 4.1
92 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 8, 2018

    I spoke to manager Chris about battery connector only They immediately went to diagnostic fee for 174 Without putting in the broken connector I begged... for cpnnector first and called my service manager at my dealership back home I am very upset at the way this be was handled and now dealershtxlizec where back home till six Very bad service today Car in shop and no answer They did not even put a 7.00 connector on Very very angry Told Hu ter connector first Now have no car Going to call corporate Monday first thing My dealership manager said that they should have done cheapest route first!!!! They wouldn't.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Peg, I am discouraged to hear that your recent service experience caused you a negative overall impression of our dealership. We pride ourselves in t...he quality work that we provide to our customers, and I would appreciate the chance to connect with you and further discuss your situation. Please reach out to me at your earliest convenience. I look forward to the chance to hear from you. Best regards, Nick Hobbs General Manager nhobbs@fivestaronline.net

  • 5.0 out of 5
    December 1, 2018

    I'm completely happy with my choice to purchase a 2018 Explorer. Four months ago I spoke with Pervis Reynolds regarding the Explorer and he provided... inciteful information regarding body style, feature upgrades and finance options over current lease. I was torn between getting a new Jeep Cherokee Laredo and the Ford. He emailed me some specs and asked me to look them over. I later decided to not get a new vehicle because I didn't want to give up on my old jeep. After a few more months of check engine light issues and countless small repairs I had enough of watching the tow truck take my baby away. I contacted Pervis and asked for his help again. I informed him of what I wanted. "I just want the heated seats and light interior. I don't care about the other technology features". That was my claim. He checked into the vehicle I wanted and set me up for an appointment that evening. After the test drive I was sold on the vehicle even though the interior is dark. "No denim jean residue on the dark leather". Pervis is right! I even love the technology. My jeep was good to me for 18 years but I'm loving this Explorer and all the technical features Pervis sold me on. I appreciate his knowledge, kindness and professionalism. Pervis worked hard on my deal and I'm grateful. He's an awesome guy.

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time out of your day to review us! We hope you have a great rest of your day!

  • October 23, 2018

    From the Service Manager, Jon, to Hunter and Stephanie who showed compassion and empathy after my having gone through a huge ordeal wiped away, at least... for a short time, my pain and helped me to smile while ensuring that my car was taken care of for my long drive back to the north and caring for my safety. Hunter left no stone unturned in his effort to help me to get the car fixed without an undue financial burden together with Stephanie's and Jon's approval. Whether it was a small gesture to getting me a cold soda to a meal and a ride to an imp appointment, it was done with speed and kindness. Eddie worked on my car and made sure it was safe right down to plugging a hole in my tire. His mechanical ability saved me hundreds of dollars due to a bad part affecting another part of my car. Kudos to him also. Please thank you for helping me and when I told my son overseas, he wept. He got so emotional and will thank Hunter and Jon when he comes home on leave next summer. You are all the greatest ever and anyone should be grateful for your kind actions.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you so much for taking the time to leave a positive review for us! We are so happy to learn that Jon, Hunter, Stephanie, and Eddie went ...above and beyond to provide you with exceptional service. We value your business and look forward to working with you again.

  • 2.0 out of 5
    June 15, 2018

    These folks are terrible. They may not out-and-out lie, but they certainly keep details of the truth out of their conversations. Basically, they tell... you things that do not turn out to be true.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your experience with us. Rest assured that our intentions are never to be anything but honest with our guests. We unders...tand your frustrations and would like an opportunity to improve your experience with us. Please reach out to us so we can learn more about your visit and see if we can solve anything that went wrong. I look forward to hearing from you. Best, Nick Hobbs General Manager nhobbs@fivestaronline.net

  • 5.0 out of 5
    June 7, 2018

    Just wanted to say how professional Andrew Hogsed is at Five Star Ford. He went above and beyond for me and I appreciate it. Definitely buy your next... car through him.

    5.0 out of 5
    Customer Service
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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for sharing your five-star review with us! We are happy to hear Andrew went above and beyond in helping you with your vehicle needs. ...Let us know if there is anything else we can do for you. We hope to see you again in the future.

  • 5.0 out of 5
    May 20, 2018

    Awesome car buying experience due to a top rated salesman.. JoJo! He was true to his word and he set standards for my next new car buying. Oh and the finance... team is Great too.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for sharing your comments. Our team always wants to make sure that our customers find the car they need at a fair price. We appreciat...e your business with us and invite you to come back!

  • 5.0 out of 5
    May 8, 2018

    I made an inquiry about one of their vehicles and Pervis called me right away! A second woman called a hour later. I would recommend this dealership to... everyone.

    5.0 out of 5
    Customer Service
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star review, Mia! We are so glad that you were assisted right away, and we look forward to serving you again for any further ne...eds!

  • 1.0 out of 5
    April 4, 2018

    On Friday, 3/30/2018, I received the most horrible service at the Five Ford Dealership on Stone Mountain Highway and I am very upset and disappointed... with the dealership and with the unprofessional service that I received from them. I called the dealership Friday 8AM and spoke to the tech in the service department and wanted to go ahead get my A/C fixed as it wasn’t blowing cold air, and that I wanted it repaired on the next day, Saturday. I visited the dealership previously and got a $1,200 estimate; however, the tech informed me he looked in his files and couldn’t find that $1,200.00 estimate and that he would have to have the service department look at SUV again today to give me a new estimate. I arrived to the dealership the same day around 2:30-3:00 pm, and the estimate now increased to almost $1,700.00 for a condenser and a compressor and the repair would take 5 hours at $120.00 an hour. The tech informed me that the tech that looked at my SUV previously was no longer working there, and he couldn’t find my previous estimate. I requested the tech to give me a written estimate and he replied “you don’t trust me?” This dealership is not some small repair shop on the side of the road that is not use foot traffic and providing good customer service, or is not use to communicating with the public. I received very unprofessional service and the lobby service department had 3 other customers waiting for their cars to be repaired, and they heard this unprofessional way that I was being treated by the tech. The tech refused to give me a professional written estimate and simply showed me how much my vehicle would cost for repair on a crumbled up piece of copy paper that had other scribbling and writings on it. After I demanded he give me a written estimate then he printed out a document that had black out marks on it and the numbers on the document wasn’t readable and I asked one of the customers who was waiting in the lobby area for her car if she could read the document and she said no. I also wanted an oil change and the tech told me they were backed up, however, about 10 minutes later a male customer walked in and wanted an oil change and wanted a drive home while his car was being worked on. He also said that he wanted his car detailed. The tech said “yes sir” we can give you an oil change, however, we don’t usually give car detail unless you get a service, but I will see what I can do, this customer received good service right away. However, I purchased my SUV and $3,000 warranty which wasn’t worth the paper it was printed on and I received horrible service. I asked the tech if they could drop me off at work if I got my A/C repaired and the tech immediately said no because it was too far. The tech didn’t even bother to ask me about the distance to my job. Also, the tech said the only available tech that could fix my A/C was off on that weekend, and he couldn’t give me the previous tech’s lower estimate because that tech no longer worked there. This place should have set prices and not devide their tech work orders and give their home boys this type of repair and I would not have to wait until next Saturday. I informed him that this is not the way to run a successful business and especially for a dealership such as Five Ford Dealership. I just cannot believe that this business only has one person working on a/c repair and that this business divides up their work orders and the only tech that repair car A/C was off on the weekends. That just doesn’t make any sense to me. To me it just sounded like the good ole boys looking out for each other and not giving good customer service to me as a female customer as I purchased my SUV at this dealership. However, I will never return to this dealership ever again. I purchased a Ford Escape warranty and it wasn’t worth the paper it was printed on and I never received any service with this so call warranty and get my A/C repaired. I WILL NEVER PURCHASE from them ever again

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, I take your feedback seriously, and I am troubled to learn about the details regarding your encounter with our service team. Our customers are... our top priority, and rest assured that we will do our best to address your concerns. Please reach out to me at your soonest convenience so we can discuss your visit, and I may have the chance to turn around your experience. I appreciate your time. Best regards, Nick Hobbs General Manager nhobbs@fivestaronline.net

  • 5.0 out of 5
    January 10, 2018

    Michael Allen was very good during the purchase of my new to me 2016 Nissan Frontier. Sales Manager Nick Hobbs and Bud Ammons took care me on my trade... in as well. While in the Finance Office, Richard Axemacher and Sean Roberts when over all the paperwork in detail. Thanks for the great experience on my new to me vehicle

    5.0 out of 5
    Customer Service
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the five-star review, Thomas! Congratulations on your new (new-to-you) vehicle! We will make sure to pass on the great feedback to the w...hole team, and thank them for taking care of you each step of the way. We appreciate your time and business, and hope you visit us soon again!

  • 5.0 out of 5
    January 5, 2018

    Andrew Hogsed was very determined to get me a good deal and he did, I am very thankful and enjoying my new ride. My wife was so excited as well.

    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the five-star review, Robert! We are happy to know that you had a great experience with us. We will be sure to let Andrew know that he went... above and beyond your expectations. Let us know if there is anything else we can help you with. Congrats on the new ride and we hope you visit us again!

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