Reviews
Unfortunately I am not a happy customer, we test drove a 2026 Maverick hybrid and the processed a 2026 Eco boost , I have never owned a hybrid before and wasn't sure on how it would perform, I called several times stating the car was not as quiet as the test drive and the gas mileage was between 18 - 22 miles per gallon , when I brought the truck in the answer was by mistake I received an Eco boost . Well things happen but their solution for this issue is lacking
Unfortunately I am not a happy customer, we test drove a 2026 Maverick hybrid and the processed a 2026 Eco boost , I have never owned a hybrid before and wasn't sure on how it would perform, I called several times stating the car was not as quiet as the test drive and the gas mileage was between 18 - 22 miles per gallon , when I brought the truck in the answer was by mistake I received an Eco boost . Well things happen but their solution for this issue is lacking
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Stanley, Your experience with our Sales Team is important to us. I would appreciate the opportunity to speak with you about your visit regarding the performance of the vehicle you test drove and the level of customer care you encountered. Please email me with your preferred contact information at a time that is best for you. Thank you, Ben Gaff General Manager Five Star Ford Stone Mountain ben.gaff@fivestaronline.net
I recently purchased my Ford Bronco and had a great experience working with Mr. Michael T. Allen Jr. He was professional, patient, and truly respectful of my time. Despite a few bumps in the process, he stepped in and made everything right, making sure I was fully taken care of. I really appreciate his dedication and would definitely recommend working with him! 🙏✨
I recently purchased my Ford Bronco and had a great experience working with Mr. Michael T. Allen Jr. He was professional, patient, and truly respectful of my time. Despite a few bumps in the process, he stepped in and made everything right, making sure I was fully taken care of. I really appreciate his dedication and would definitely recommend working with him! 🙏✨
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- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with Five Star Ford Stone Mountain. We appreciate your recommendation. If we can be of any further assistance, please reach out to us.
Great experience. It was easily the best car buying experience we have had. Would highly recommend.
Great experience. It was easily the best car buying experience we have had. Would highly recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Five Star Ford Stone Mountain. We appreciate your positive feedback and wish you the best with your vehicle.
Thank you Mike B and Five Star Team, for making this a pleasant car buying experience. Also providing a great vehicle!
Thank you Mike B and Five Star Team, for making this a pleasant car buying experience. Also providing a great vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your feedback and are glad the vehicle and experience met your expectations. Thank you for choosing Five Star Ford Stone Mountain.
Customer service was excellent. Jason Miller went far and beyond to make my buying a new Bronco, a pleasent experience. Jason has the vehicle pulled up and ready to go. I would recommend again.
Customer service was excellent. Jason Miller went far and beyond to make my buying a new Bronco, a pleasent experience. Jason has the vehicle pulled up and ready to go. I would recommend again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad our team could make your Bronco purchase smooth and efficient. Thank you for recommending Five Star Ford Stone Mountain. We appreciate your feedback.
Had the very best experience ever buying a F150 Ford Lightning Platinum from Five Star Ford Stone Mountain. My sales representative was Keyon Pitts. He took care of every concern I had from start to finish of the process. I was in and out in 45 minutes or less. The sales manager was also on point gave me a great discount and honored my X plan. I highly recommend Five Star Ford Stone Mountain for your truck or car experience when it comes to a great deal and the best customer service.
Had the very best experience ever buying a F150 Ford Lightning Platinum from Five Star Ford Stone Mountain. My sales representative was Keyon Pitts. He took care of every concern I had from start to finish of the process. I was in and out in 45 minutes or less. The sales manager was also on point gave me a great discount and honored my X plan. I highly recommend Five Star Ford Stone Mountain for your truck or car experience when it comes to a great deal and the best customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your recommendation and are glad to hear the Ford F-150 Lightning Platinum buying experience met your expectations. Our team strives to provide efficient and thorough service. Thank you for choosing Five Star Ford Stone Mountain.
Drew went above and beyond. He accommodated a special request i had with no questions asked. Super to work with!
Drew went above and beyond. He accommodated a special request i had with no questions asked. Super to work with!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate your kind words about our team’s service. It’s great to know your special request was handled well. Thank you for choosing Five Star Ford Stone Mountain.
Dealership that goes above and beyond for customers! Best customer service ever! The entire team is dedicated
Dealership that goes above and beyond for customers! Best customer service ever! The entire team is dedicated
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your kind words about our customer service. Our team at Five Star Ford Stone Mountain takes pride in serving you well. Thank you for choosing us.
We bought a pick up truck from them last week, and they made it so easy. All the staff super friendly. 10 out of 10 would recommend.
We bought a pick up truck from them last week, and they made it so easy. All the staff super friendly. 10 out of 10 would recommend.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation. We're happy to hear our team could make the process easy and enjoyable. Enjoy your new pick-up truck from Five Star Ford Stone Mountain!
This review is only to compliment Chris Elrod the service manager. He was very caring and listened to the problem I had with my 2018 Ford Edge. Even though I did not get the results I wanted and it was not his fault, I did appreciate him.
This review is only to compliment Chris Elrod the service manager. He was very caring and listened to the problem I had with my 2018 Ford Edge. Even though I did not get the results I wanted and it was not his fault, I did appreciate him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review! We’re glad to know our Service Manager at Five Star Ford Stone Mountain took the time to listen and showed genuine care while assisting with your 2018 Ford Edge. Your appreciation means a lot, and we’ll be here should you need anything in the future.