Five Star Ford Stone Mountain

These folks are terrible. They may not out-and-out lie, but they certainly keep details of the truth out of their conversations. Basically, they tell... you things that do not turn out to be true.

Awesome car buying experience due to a top rated salesman.. JoJo! He was true to his word and he set standards for my next new car buying. Oh and the finance... team is Great too.

Just wanted to say how professional Andrew Hogsed is at Five Star Ford. He went above and beyond for me and I appreciate it. Definitely buy your next... car through him.

I made an inquiry about one of their vehicles and Pervis called me right away! A second woman called a hour later. I would recommend this dealership to... everyone.

On Friday, 3/30/2018, I received the most horrible service at the Five Ford Dealership on Stone Mountain Highway and I am very upset and disappointed... with the dealership and with the unprofessional service that I received from them. I called the dealership Friday 8AM and spoke to the tech in the service department and wanted to go ahead get my A/C fixed as it wasn’t blowing cold air, and that I wanted it repaired on the next day, Saturday. I visited the dealership previously and got a $1,200 estimate; however, the tech informed me he looked in his files and couldn’t find that $1,200.00 estimate and that he would have to have the service department look at SUV again today to give me a new estimate. I arrived to the dealership the same day around 2:30-3:00 pm, and the estimate now increased to almost $1,700.00 for a condenser and a compressor and the repair would take 5 hours at $120.00 an hour. The tech informed me that the tech that looked at my SUV previously was no longer working there, and he couldn’t find my previous estimate. I requested the tech to give me a written estimate and he replied “you don’t trust me?” This dealership is not some small repair shop on the side of the road that is not use foot traffic and providing good customer service, or is not use to communicating with the public. I received very unprofessional service and the lobby service department had 3 other customers waiting for their cars to be repaired, and they heard this unprofessional way that I was being treated by the tech. The tech refused to give me a professional written estimate and simply showed me how much my vehicle would cost for repair on a crumbled up piece of copy paper that had other scribbling and writings on it. After I demanded he give me a written estimate then he printed out a document that had black out marks on it and the numbers on the document wasn’t readable and I asked one of the customers who was waiting in the lobby area for her car if she could read the document and she said no. I also wanted an oil change and the tech told me they were backed up, however, about 10 minutes later a male customer walked in and wanted an oil change and wanted a drive home while his car was being worked on. He also said that he wanted his car detailed. The tech said “yes sir” we can give you an oil change, however, we don’t usually give car detail unless you get a service, but I will see what I can do, this customer received good service right away. However, I purchased my SUV and $3,000 warranty which wasn’t worth the paper it was printed on and I received horrible service. I asked the tech if they could drop me off at work if I got my A/C repaired and the tech immediately said no because it was too far. The tech didn’t even bother to ask me about the distance to my job. Also, the tech said the only available tech that could fix my A/C was off on that weekend, and he couldn’t give me the previous tech’s lower estimate because that tech no longer worked there. This place should have set prices and not devide their tech work orders and give their home boys this type of repair and I would not have to wait until next Saturday. I informed him that this is not the way to run a successful business and especially for a dealership such as Five Ford Dealership. I just cannot believe that this business only has one person working on a/c repair and that this business divides up their work orders and the only tech that repair car A/C was off on the weekends. That just doesn’t make any sense to me. To me it just sounded like the good ole boys looking out for each other and not giving good customer service to me as a female customer as I purchased my SUV at this dealership. However, I will never return to this dealership ever again. I purchased a Ford Escape warranty and it wasn’t worth the paper it was printed on and I never received any service with this so call warranty and get my A/C repaired. I WILL NEVER PURCHASE from them ever again

Michael Allen was very good during the purchase of my new to me 2016 Nissan Frontier. Sales Manager Nick Hobbs and Bud Ammons took care me on my trade... in as well. While in the Finance Office, Richard Axemacher and Sean Roberts when over all the paperwork in detail. Thanks for the great experience on my new to me vehicle

Andrew Hogsed was very determined to get me a good deal and he did, I am very thankful and enjoying my new ride. My wife was so excited as well.

I just wanted to say how happy I am to have come in contact with Rikita Gatlin. I came in wanting my dream vehicle and she made sure I left with it. Rikita... Gatlin was enthusiastic, kind and patient and made my mom and I feel like we truly mattered. I will be recommending my friends and family to go by and see her if they need a vehicle!!!

Anthony ‘Tony’ Jackson provided superb customer service during my visit at the Ford Snellville Location. Mr. Tony was absolutely selfless throughout our... entire exchange. It was most satisfying to know that he implemented his absolute BEST, especially knowing that I wasn’t getting hustled. Additionally, Mr. Tony was utterly understandable in my financial needs.

Mr. Bass and the crew took good care of my truck. Thanks for the service.