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Five Star Ford Stone Mountain

(587 reviews)
Visit Five Star Ford Stone Mountain
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (888) 836-0908 (888) 836-0908
Used (877) 972-8989 (877) 972-8989
Service (888) 526-1249 (888) 526-1249

Inventory

See all 174 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since November 2023.
Five Star Ford Stone Mountain in Snellville GA is committed to treating the needs of each individual customer with paramount concern. We know that you have high expectations and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. We'd love it if you would allow us to demonstrate our commitment to excellence by visiting our dealership. We try to make sure we advertise the best discounts in the Atlanta market and we'll meet or beat another dealer's price!!
Come Experience the Difference!!

Service center

Phone number (888) 526-1249

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(587 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford Stone Mountain from DealerRater.

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This review is only to compliment Chris Elrod the service

This review is only to compliment Chris Elrod the service manager. He was very caring and listened to the problem I had with my 2018 Ford Edge. Even though I did not get the results I wanted and it was not his fault, I did appreciate him.

This review is only to compliment Chris Elrod the service

This review is only to compliment Chris Elrod the service manager. He was very caring and listened to the problem I had with my 2018 Ford Edge. Even though I did not get the results I wanted and it was not his fault, I did appreciate him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We’re glad to know our Service Manager at Five Star Ford Stone Mountain took the time to listen and showed genuine care while assisting with your 2018 Ford Edge. Your appreciation means a lot, and we’ll be here should you need anything in the future.

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Awesome experience very satisfied dealership very clean

Awesome experience very satisfied dealership very clean staff I encountered very courteous so thankful for my salesman Keyon Pitts who made it possible for me to be able to get into a vehicle he was great very respectful and super helpful

Awesome experience very satisfied dealership very clean

Awesome experience very satisfied dealership very clean staff I encountered very courteous so thankful for my salesman Keyon Pitts who made it possible for me to be able to get into a vehicle he was great very respectful and super helpful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words about our team and the service at Five Star Ford Stone Mountain. We look forward to assisting you in the future.

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Great family atmosphere, low-pressure/helpful sales

Great family atmosphere, low-pressure/helpful sales staff. I drove 4 hours because of the truck I found...but will make the trip again the next time I need a vehicle because of the staff!

Great family atmosphere, low-pressure/helpful sales

Great family atmosphere, low-pressure/helpful sales staff. I drove 4 hours because of the truck I found...but will make the trip again the next time I need a vehicle because of the staff!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting Five Star Ford Stone Mountain and being part of our family. We're glad the truck and our team made your trip worthwhile. Safe travels until next time.

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FRAUD!

FRAUD!!! I’ve contacted the BBB, a lawyer, corporate, and the general manager. The GM is trying to get away with fraud. I’m going to the news next.

FRAUD!

FRAUD!!! I’ve contacted the BBB, a lawyer, corporate, and the general manager. The GM is trying to get away with fraud. I’m going to the news next.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Hello Kayla, I appreciate you speaking with me and allowing me the opportunity to properly address your feedback. If there is anything else you need or would like to discuss, please feel free to reach out to me directly. Best regards, Ben Gaff General Manager Five Star Ford Stone Mountain ben.gaff@fivestaronline.net

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DO BOT BUY YOUR CAR HERE!

DO BOT BUY YOUR CAR HERE! Fraud!!! I’ve contacted BBB, the corporate office, and a lawyer. The business needs to be shut down for fraud!!! Good thing I record my calls.

DO BOT BUY YOUR CAR HERE!

DO BOT BUY YOUR CAR HERE! Fraud!!! I’ve contacted BBB, the corporate office, and a lawyer. The business needs to be shut down for fraud!!! Good thing I record my calls.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
0 people out of 0 found this review helpful.
Dealer response

Hello Kayla, I appreciate you speaking with me and allowing me the opportunity to properly address your feedback. If there is anything else you need or would like to discuss, please feel free to reach out to me directly. Best regards, Ben Gaff General Manager Five Star Ford Stone Mountain ben.gaff@fivestaronline.net

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This is the very best ford dealership in the state of

This is the very best ford dealership in the state of Georgia. I have purchased four Ford Raptors from Five Star Ford and definitely live up to there five Star name.

This is the very best ford dealership in the state of

This is the very best ford dealership in the state of Georgia. I have purchased four Ford Raptors from Five Star Ford and definitely live up to there five Star name.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your kind words and loyalty to Five Star Ford Stone Mountain. Enjoy those Ford Raptors.

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I Drove 5 and half hours to buy my new F-150 .

I Drove 5 and half hours to buy my new F-150 . I couldn’t get the deal or lifetime warranty no we’re else . They answered all my questions they called to make sure I was OK and safe on the drive down . They made the paperwork, smooth and fast. If you need a new vehicle, I recommend going and seeing these guys. If I ever have to have another vehicle, I’ll drive back that far .

I Drove 5 and half hours to buy my new F-150 .

I Drove 5 and half hours to buy my new F-150 . I couldn’t get the deal or lifetime warranty no we’re else . They answered all my questions they called to make sure I was OK and safe on the drive down . They made the paperwork, smooth and fast. If you need a new vehicle, I recommend going and seeing these guys. If I ever have to have another vehicle, I’ll drive back that far .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

That's great to hear. We're pleased you chose Five Star Ford Stone Mountain for your new Ford F-150. Safe travels on the road ahead!

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Mike was one of the best salesman i’ve dealt with very

Mike was one of the best salesman i’ve dealt with very professional and knowledgeable everything went smoothly.Tim

Mike was one of the best salesman i’ve dealt with very

Mike was one of the best salesman i’ve dealt with very professional and knowledgeable everything went smoothly.Tim

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that our team at Five Star Ford Stone Mountain made your experience smooth and professional. We appreciate your feedback, Tim.

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I have purchased two new vehicles from this dealership,

I have purchased two new vehicles from this dealership, both times have been excellent experiences. I have recommended this dealership to friends who also have purchased vehicles with only great things to report.

I have purchased two new vehicles from this dealership,

I have purchased two new vehicles from this dealership, both times have been excellent experiences. I have recommended this dealership to friends who also have purchased vehicles with only great things to report.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendations and repeated trust in Five Star Ford Stone Mountain. Glad to know our team has consistently provided such a positive experience. Thank you for being a valued customer.

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My experience with Five Star Ford was second to none!

My experience with Five Star Ford was second to none! I told the Sales Representative exactly what I wanted, he executed, and my Finance experience was flawless. If you are looking for a Ford, let Five Star Ford earn your business!

My experience with Five Star Ford was second to none!

My experience with Five Star Ford was second to none! I told the Sales Representative exactly what I wanted, he executed, and my Finance experience was flawless. If you are looking for a Ford, let Five Star Ford earn your business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that Five Star Ford Stone Mountain met your expectations and delivered a wonderful experience. Thank you for recommending us, providing great customer service is our utmost priority.

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