Frisco Chrysler Dodge Jeep Ram

Worst experience ever buying a car-have had more drama and difficulty in the purchase of this car than I have ever had. From a three hour buying process, to having to have two different forms overnighted to me to complete the process, to taking six weeks to start the process to get my tags, to tacking on an addl $1200.00 warranty you are forced to buy if you want the car, to patronizingly stating she would highlight blue for "boy" and pink for "girl" so we would know where to sign like we're idiots. Will never buy here again, and will recommend to anyone that wants to know, DO NOT BUY HERE.

We live 2hrs away from this dealership. They posted a truck we were interested in online, we inquired about this truck BEFORE making the drive to Frisco. The internet salesman said they could make the deal and the truck for available. Low and behold....after the long drive, guess what, the truck was still there to look at but not available for sale, and they did not give a reason why. We were not happy and left empty handed. I would not trust them or make a long drive to do business with them.

Small location. They tack on fees if you do outside financing and also add charges only when you make offer and I'm not talking about TTL either. The car was used and still under factory warranty so they want to charge you a certification fee which was explained to be like an extended warranty except it's not optional. Was also disturbed that the sales manager would not directly address my wife even though she was the one shopping and signing for the car. It would take a lot to win us back as customers. The only good thing about the experience was Jesse the sales associate he was extremely helpful and had a wonderful personality.