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State Inspection..service Advisor Joe Mazzocchett
Joe explained the proces, dealt with my concerns and all service was right on time. Joe is excellent as a "people" person, public can be a pain the backside. I could have used him back in the day on my work crew.
We are so happy to hear that you enjoyed your experience with us. Thank you for the opportunity to take care of your service needs. We look forward to seeing you again soon
2 year rust warranty - a joke!
My '09 Rabbit's right rocker began rusting after about 7 years. I took it to Cochran VW North and it was approved for repair at the Cochran Collision Center in Cranberry. It seemed fine until 2 years later when the rust reappeared. Took the car back to Cochran and was told they don't repair the same rust problem again. I later found out that VW only approved a quick fix, not the proper part replacement fix that would have been more expensive. They admitted that in order to have it repaired correctly, the part had to be replaced with new metal parts, not the way they did it. Later, I had the same rust issue with the left rocker. I took the car back to Cochran and was told to come back at a later date because they were closed due to COVID. I waited until this spring, 2021 which was the end of the 12 year period, but was told the car was delivered in OCT. '08, warranty expired! No recollection of my previous visit when they told me to return at a later date. VW rust warranty is useless, a total joke. After all, they need to make up for their TDI debacle.
Thanks for taking the time to leave us a review. Very sorry your experience wasn’t what you’d hoped. Your feedback has been relayed to our team.
Scott was very easy to work with! The car we wanted wasn’t at the dealership yet, but he kept me in the loop on estimated arrival. Smooth and easy transaction!
Hi Stephanie, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to serving you again soon!
Donna and mike at Wexford vw went above an beyond an provided world class service and I love my new Jetta thank you again for amazing job
We appreciate your positive feedback, James. It is our pleasure to go the extra mile to create a positive buying experience for you. We look forward to seeing you and your new Jetta on the road!
Cochran Mazda North Hills EXCELLENT!
Sales Manager, Michael Dixon is incredible! He actually answered my questions after 9:00 PM! He literally sold me via email! I have been a customer for years at Cochran, but because of Mike Dixon, I am a customer for life! The best! What an experience!
We appreciate your kind feedback, Ron. Thank you for the opportunity to assist in your search for the right vehicle-- even if it means staying later! We look forward to seeing you on the road.
Excellent service. Very friendly and helpful.
This was my first experience w/Cochran Volkswagon. There service was excellent. Their staff went out of their way to accomodate my need. They went above and beyond what I expected.
We appreciate your kind feedback. It is our pleasure to serve you. We look forward to seeing you again soon.
Great as always. Fast, friendly and helpful service writer, quality service. I’ve been here every 10k since I bought my car from them, and they’re a trustworthy, transparent dealer that I’ll keep coming back to for years to come.
Thank you so much for your kind words. It is our pleasure to take care of your service needs. We look forward to seeing you again soon.
Great dealership with honest people and an easy buying experience. From the start there was little pressure but lots of support for questions and learning more about their vehicles. They were willing to talk through options and we felt we were treated fairly and got a great experience.
Thank you so much for your kind words. We appreciate the opportunity to help you find the right vehicle and ensure that you are as informed as possible before you hit the road. We look forward to seeing you again soon.
Purchase of Atlas Cross Sport
Good experience with Cochran VW in Wexford. I did my research and did comparisons. In the end, they made it easy to understand the car buying experience and worked with me for the right fit.
Thank you for allowing us to help you drive away in the vehicle that best suits your needs (nice choice by the way!). We look forward to seeing you on the road. Enjoy your Atlas Cross Sport!
Amazing customer service.
I purchased a certified used VW Jetta. This was my 17th purchase from a dealer. This was the easiest transaction I have ever encountered. I was greeted as soon as I walked through the door. The facility was spotless including the restrooms. The staff was very friendly. I will definitely buy from 1 Cochran in Wexford again.
It means so much to hear that we were able to stand out among the competition! It is our pleasure to create a safe and pleasant car-buying experience for you. We look forward to seeing you when the next VW time comes-- but enjoy your Jetta in the meantime!