Reviews
Write a reviewDylan is the guy you need!
Dylan is the guy you need! He?s no xx and informative on the vehicles. Everyone at kemna is super nice and approachable. This is our second car purchase from Kemna and I recommend it to all my friends and family!
Dylan is the guy you need!
Dylan is the guy you need! He?s no xx and informative on the vehicles. Everyone at kemna is super nice and approachable. This is our second car purchase from Kemna and I recommend it to all my friends and family!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
That’s amazing—thank you so much Cody! 🤩 We’re thrilled Dylan and the team made your experience such a great one (again!). It means the world that you not only came back for your second vehicle with us but also recommend Kemna to your friends and family. 🚗💙
Servicing
Everyone has great funny personalities! It makes getting your vehicle serviced go a lot quicker!!! They are quick at quoting parts and accessories as well!!!
Servicing
Everyone has great funny personalities! It makes getting your vehicle serviced go a lot quicker!!! They are quick at quoting parts and accessories as well!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We're thrilled to hear that you were pleased with the speed of our service and quotes. We pride ourselves on delivering efficient and prompt service to our valued customers. We're also delighted to know that you enjoyed the personalities of our team members. Creating a welcoming and friendly atmosphere is important to us, and it's great to hear that our staff made your experience enjoyable. We appreciate your feedback and look forward to serving you again in the future!
Kemna Auto Fort Dodge, Iowa
Robin's group in customer service does an great job on my vehicles. Always explains and ask what service I need done.
Kemna Auto Fort Dodge, Iowa
Robin's group in customer service does an great job on my vehicles. Always explains and ask what service I need done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great customer service
Great customer service. Team was very knowledgeable and helped determine fix
Great customer service
Great customer service. Team was very knowledgeable and helped determine fix
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kemna of Fort Dodge Experience
Everyone was especially helpful and friendly. They made me feel comfortable. There wasn't any pressure to make any kinds of decisions. They helped me step by step. They were very personable. My salesmen, Eddie was so awesome. Jason F. and the accounting lady, Lindsey (really long hair) were super helpful also. The night of and the day after my purchase Eddie made sure i was doing fine. He asked if i had any questions. He told me to let him know and he would help. The lady that helped Eddie and i get the car set up with OnStar was helpful and friendly. The front desk lady was friendly. Days after my purchase i realized how hard the finance people worked to get me into my new car. I started receiving letters from many lenders that denied to accept me. Clearly Kemna did not give up. I left that day with my very first brand new car. I have only had it 45 days and have 4083 miles on it. I have to mention Eddie again, he made the whole experience wonderful. He acknowledged my daughters when they came in and spoke to them, he made us all laugh, and feel comfortable and accepted. Eddie is full of enthusiastic about his job and full of energy. I was his first customer/sale. He had recently joined the Kemna team. My cousin came in a few days later and Eddie sold her a car also. She said she enjoyed him also. Oh and my dad bought his first brand new truck from you guys last years. Thank you Kemna of Fort Dodge. Your building was bright and clean. Employees/team were very well dressed. Waiting area was sufficient/comfortable. Thank you. Sincerely, Lynelle Powers
Kemna of Fort Dodge Experience
Everyone was especially helpful and friendly. They made me feel comfortable. There wasn't any pressure to make any kinds of decisions. They helped me step by step. They were very personable. My salesmen, Eddie was so awesome. Jason F. and the accounting lady, Lindsey (really long hair) were super helpful also. The night of and the day after my purchase Eddie made sure i was doing fine. He asked if i had any questions. He told me to let him know and he would help. The lady that helped Eddie and i get the car set up with OnStar was helpful and friendly. The front desk lady was friendly. Days after my purchase i realized how hard the finance people worked to get me into my new car. I started receiving letters from many lenders that denied to accept me. Clearly Kemna did not give up. I left that day with my very first brand new car. I have only had it 45 days and have 4083 miles on it. I have to mention Eddie again, he made the whole experience wonderful. He acknowledged my daughters when they came in and spoke to them, he made us all laugh, and feel comfortable and accepted. Eddie is full of enthusiastic about his job and full of energy. I was his first customer/sale. He had recently joined the Kemna team. My cousin came in a few days later and Eddie sold her a car also. She said she enjoyed him also. Oh and my dad bought his first brand new truck from you guys last years. Thank you Kemna of Fort Dodge. Your building was bright and clean. Employees/team were very well dressed. Waiting area was sufficient/comfortable. Thank you. Sincerely, Lynelle Powers
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Abysmal Trade-in Offer
Attempted to trade-in a vehicle in on a new one. Like most, I had already done research about the trade-in as well as the vehicle I intended to purchase. To help ensure I wasn't off on my estimated value of trade-in, I took it to a local dealer that offers to buy cars for cash (Traditionally lower than a trade-in value) to see where they were at as well. Kemna's upfront price resulted in a low-ball trade in offer, 6k under the instant cash offer actually. I guess in the event you are not trading in a vehicle, you can certainly entertain shopping here, if you are looking to trade, I would shop elsewhere.
Abysmal Trade-in Offer
Attempted to trade-in a vehicle in on a new one. Like most, I had already done research about the trade-in as well as the vehicle I intended to purchase. To help ensure I wasn't off on my estimated value of trade-in, I took it to a local dealer that offers to buy cars for cash (Traditionally lower than a trade-in value) to see where they were at as well. Kemna's upfront price resulted in a low-ball trade in offer, 6k under the instant cash offer actually. I guess in the event you are not trading in a vehicle, you can certainly entertain shopping here, if you are looking to trade, I would shop elsewhere.
- Customer service 3.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thank you for your review. I am sorry for your experience. Looking at your experience we have some improvement to do. We are using KBB instant cash offer for complete transparency and real time market value. The link is now found on www.KemnaFD.com In hindsight we should of set a time a looked at your vehicle or used KBB. Hope you found an awesome deal. Go State!
A friendly deadlership
We drove 1 1/2 hours to "test drive" a 2016 Buick Encore we saw on-line and ended up buying it that day and driving it home. Kemna Auto is friendly and attractive place to buy a vehicle. We highly recommend people to check out their inventory. Ask for Kirk Lemon.
A friendly deadlership
We drove 1 1/2 hours to "test drive" a 2016 Buick Encore we saw on-line and ended up buying it that day and driving it home. Kemna Auto is friendly and attractive place to buy a vehicle. We highly recommend people to check out their inventory. Ask for Kirk Lemon.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Encore! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
very helpful
My battery was dead and the way the car was parked, we could not get it jumpstarted. I called Kemna and they sent someone out right away with a jump pack and got the car started. I then went to the dealership and they got me right in and replaced the battery. They are very nice and made sure everything was taken care of.
very helpful
My battery was dead and the way the car was parked, we could not get it jumpstarted. I called Kemna and they sent someone out right away with a jump pack and got the car started. I then went to the dealership and they got me right in and replaced the battery. They are very nice and made sure everything was taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
It is great that we were able to help out and get you back on the road, Ann! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Patrick Behm
Outstanding service! I was very pleased and would come back again.
Patrick Behm
Outstanding service! I was very pleased and would come back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Patrick, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Kemna
Provided loaner ro get to work. Oil change required. Checked front tire and area for any problem due to hitting large pot hole on ihighway.
Kemna
Provided loaner ro get to work. Oil change required. Checked front tire and area for any problem due to hitting large pot hole on ihighway.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Daniel Holste, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!