Everyone was especially helpful and friendly. They made me feel comfortable. There wasn't any pressure to make any kinds of decisions. They helped me step... by step. They were very personable. My salesmen, Eddie was so awesome. Jason F. and the accounting lady, Lindsey (really long hair) were super helpful also. The night of and the day after my purchase Eddie made sure i was doing fine. He asked if i had any questions. He told me to let him know and he would help. The lady that helped Eddie and i get the car set up with OnStar was helpful and friendly. The front desk lady was friendly. Days after my purchase i realized how hard the finance people worked to get me into my new car. I started receiving letters from many lenders that denied to accept me. Clearly Kemna did not give up. I left that day with my very first brand new car. I have only had it 45 days and have 4083 miles on it. I have to mention Eddie again, he made the whole experience wonderful. He acknowledged my daughters when they came in and spoke to them, he made us all laugh, and feel comfortable and accepted. Eddie is full of enthusiastic about his job and full of energy. I was his first customer/sale. He had recently joined the Kemna team. My cousin came in a few days later and Eddie sold her a car also. She said she enjoyed him also. Oh and my dad bought his first brand new truck from you guys last years. Thank you Kemna of Fort Dodge. Your building was bright and clean. Employees/team were very well dressed. Waiting area was sufficient/comfortable. Thank you. Sincerely, Lynelle Powers
Attempted to trade-in a vehicle in on a new one. Like most, I had already done research about the trade-in as well as the vehicle I intended to purchase.... To help ensure I wasn't off on my estimated value of trade-in, I took it to a local dealer that offers to buy cars for cash (Traditionally lower than a trade-in value) to see where they were at as well. Kemna's upfront price resulted in a low-ball trade in offer, 6k under the instant cash offer actually. I guess in the event you are not trading in a vehicle, you can certainly entertain shopping here, if you are looking to trade, I would shop elsewhere.
Thank you for your review. I am sorry for your experience. Looking at your experience we have some improvement to do. We are using KBB instant cash... offer for complete transparency and real time market value. The link is now found on www.KemnaFD.com In hindsight we should of set a time a looked at your vehicle or used KBB. Hope you found an awesome deal. Go State!
My battery was dead and the way the car was parked, we could not get it jumpstarted. I called Kemna and they sent someone out right away with a jump pack... and got the car started. I then went to the dealership and they got me right in and replaced the battery. They are very nice and made sure everything was taken care of.
It is great that we were able to help out and get you back on the road, Ann! If you ever need anything else from us, please feel free to give us a cal...l or stop by. Have an awesome day!
We drove 1 1/2 hours to "test drive" a 2016 Buick Encore we saw on-line and ended up buying it that day and driving it home. Kemna Auto is friendly and... attractive place to buy a vehicle. We highly recommend people to check out their inventory. Ask for Kirk Lemon.
Congratulations on your new Encore! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time ...to let the world know about your positive experience. Have a great day!
Outstanding service! I was very pleased and would come back again.
Hello Patrick, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Very nice and professional and helpful Facilities are clean Efficient and timely
Luann, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Provided loaner ro get to work. Oil change required. Checked front tire and area for any problem due to hitting large pot hole on ihighway.
Hello Daniel Holste, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
was taken care of 100%-- no problems-all were friendly & shared what was happening & why- treated like our problem was important & will come back as needed
Linda Junkman, we are so pleased you enjoyed your visit to Kemna Auto Of Fort Dodge! Please don't hesitate to reach out if there's anything additiona...l we can do for you.
Very courteous employees and the oil change and tire rotation was done in a timely manner and then was called when they were done. Helped in my shopping... expedition:)
We're happy your oil change and tire rotation was completed to your satisfaction, Judy! We are always more than happy to assist you if anything else c...omes up. Take care!
Went to Kemna's for service. Went inside and was met by people with lots of respect and wanted to get the job done!!
Chad, we really appreciate your feedback! We're happy to hear your experience with our staff lived up to the standards that we have set for ourselves.... Please don't hesitate to reach out to us if there's anything more we can do!