Kemna Auto of Fort Dodge

New 866-458-4343 Dealer Website
Used 866-448-6311 Email Dealer
Service 866-494-1268

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Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 5:30 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed
Mon 7:30 AM - 5:30 PM
Tue 7:30 AM - 5:30 PM
Wed 7:30 AM - 5:30 PM
Thu 7:30 AM - 5:30 PM
Fri 7:30 AM - 5:30 PM
Sat 7:30 AM - 12:00 PM
Sun Closed
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Reviews

4.9
73 lifetime reviews.
  • Overall experience

    All of the staff were friendly, personable, & professional. Being a former employee of the Kemna's (albeit many years ago), I know them to be fai...


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    All of the staff were friendly, personable, & professional. Being a former employee of the Kemna's (albeit many years ago), I know them to be fair & honest people from the top on down. The reasons that they have been so successful for so long isn't necessarily that they do anything new, or different than other dealerships. They just do it better! Our last car buying experience was at Kemna's Fort Dodge, and was similar (but different) than our previous two at Kemna's Algona. Different was the brand spanking new dealership, with it's new showroom, service area, parts department, customer lounge, etc., which is pretty impressive. But, it's the people that we met and dealt with that had the same qualities (mentioned above) that we had experienced earlier. To paraphrase something Joe Kemna once said to me, "A sale isn't a good sale unless both parties are satisfied." We're satisfied.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • service

    simply awesome friendly people Jodi was so nice she tried to talk my ear off.

    Dealer Response

    Thanks for the feedback, Mark. We strive to provide excellent service to our customers at Kemna Auto Of Fort Dodge. Wishing you a great day until ...


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    simply awesome friendly people Jodi was so nice she tried to talk my ear off.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the feedback, Mark. We strive to provide excellent service to our customers at Kemna Auto Of Fort Dodge. Wishing you a great day until the next time we meet.


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  • Horrible Customer Service

    If I could give a rating less than one that would a more accurately represent my experience with Kemna auto. I found a vehicle at their dealership...


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    If I could give a rating less than one that would a more accurately represent my experience with Kemna auto. I found a vehicle at their dealership that I was interested in. Kemna is a bit of a distance from where I live so I wanted to get an idea first of what my trade in vehicle was worth and was offered 5k by another dealership. When I went to Kemna they could only offer 3K (although they later said 4) so I couldn't close on vehicle at Kemna that day but had to sell my car and arrange a ride to travel back. I was in communication with my dealer consistently and had an appointment as to when I would come buy the vehicle. I sold my car they day before my appointment after texting the dealer that we were still good to go but then 3 hours before I was to leave to buy the vehicle they informed me that they had sold it out from under me, and left me with no transportation. I actually had to miss a business trip the following morning and spent two weeks paying for cabs and inconveniencing my schedule to accommodate. I got one text from my dealer apologizing saying they could still work something out for me. I didn't hear from any management until I sent an email explaining my situation. Even when the manager finally got back to me and asked if they could still help me find a car or transpiration in the meantime he never followed through and shockingly I never heard back after that phone call. I understand mistakes happening but the horrible service and complete lack of concern for the situation their mistake put me in is by far the worst customer service I've ever experienced. It's also worth noting that when I finally found a vehicle that was nearly the same at another dealership, I paid over one thousand less, got an interest rate 1.6% better than what kemna could offer me and sold my car to another dealership for 2K more than kemna could offer. So not only is their management and customer service deplorable you can find a better deal at MANY other dealerships. I would advise anyone not to do business with this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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Service & Repair

About Our Dealership

Dealer on Cars.com since March 2015

Kemna Auto of Fort Dodge: A Chevrolet, Buick, and GMC Dealership

Kemna Auto of Fort Dodge is a Northwest Iowa Chevrolet, Buick, and GMC dealer. For over 55 years Kemna Auto of Fort Dodge has been a full line GM dealer providing new & used vehicles to Webster County and the North Central Iowa region. This includes anyone looking for a Chevrolet, Buick, and GMC dealer they can trust to provide them with the best deal. Our website is part of our ongoing efforts to offer our customers the most modern and convenient access to our large Chevrolet, Buick, and GMC inventory. Whatever you're searching for, you can count on Kemna.

"Count On Kemna!!!"