Acura of Wappingers Falls

My previous rant about this dealership may have been a little harsh. While I was frustrated at first about not getting called back...since then this dealership has don't everything possible to make my transaction possible. Can't always go by first impressions. Wayne has been excellent through the process. I know he has put in extensive efforts to try to conclude a deal for me. I am not an easy person to win over and this dealership has surprised me. I now believe they have given it their all. Emails back and forth...making offers on my trade they haven't even seen in person yet...this is a good dealership. Don't be swayed by my first review. My deal is still a decision I have to make.....we will see what happens.

I never knew you could buy a car on the Internet and have such a satisfying experience. I wasn't even sure which vehicle I wanted until all the specifications were explained to me on the Acura RDX by Anna who took time to listen to me. I scheduled my day to take a test drive and the only disappointment was she would not be my sales person. Everything was so smooth and so impressed with how I was left to feel as a valued customer.

I flew in from California to help my daughter move to the east coast and to help her find a new car. I am always weary when it comes to buying a used car but my strategy was to buy a newer model with low mileage from a car maker that has a good reputation for reliability. Thus through Cars.com I found a used 2015 Acura RDX AWD with about 10,000 miles that was used as a loaner car at Wappingers Falls Acura. The Carfax was pristine and the asking price was hard to beat. After making contact through Cars.com which was fairly pleasant and easy, I went and test drove the car. The car was exactly as I invisioned and was ready to purchase the car. But on the last walk around, it was noticed that the AWD emblem on the tailgate was missing. When we opened the tailgate and upon closer examination, there was rust in two areas and loose edges like there had been some shoddy body work done. Well, they pulled up the service record and it turns out that they had replaced the tailgate and the bumper. I was told that because the cost was less than $500 the body repair was not reported and not noted on Carfax. We decided to look at other cars and after two hours, and trying to negotiate a price on another car, in the end I decided I couldn't trust them with anything they said and left the dealership. I gave them a 4 star for customer service because I actually liked the Internet customer service person and the sales lady. They had no idea about the sneaky body repair. The facility was clean and comfortable with plenty of beverage for the hot day.