Reviews
All the people I dealt with were very professional kind
All the people I dealt with were very professional kind and answered all my questions. I told them my parameters and they worked well with them and I was able get a new vehicle. Tyler Keaton and Andy were great. Thank you all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your positive experience with us at VW of Duluth! We're delighted to hear that Tyler, Keaton, Andy, and the rest of our team were able to provide you with professional and kind service. It's great to know they answered all your questions and worked within your parameters to help you get a new vehicle. We'll make sure to pass along your compliments to them. Enjoy your new ride, and we look forward to assisting you again in the future. Thank you for choosing us!
The repairs were explained to me so that I understood.
The repairs were explained to me so that I understood. The work took longer than I was originally told.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We're glad to hear that the explanations provided by our team helped you understand the repairs needed for your vehicle. However, we apologize for any inconvenience caused by the extended time it took to complete the work. We strive to deliver accurate timelines and will use your feedback to improve our communication and efficiency. We appreciate your patience and look forward to serving you better in the future. Thank you for choosing VW of Duluth.
Dan is very polite and was so accommodating.
Dan is very polite and was so accommodating. He handled everything in a very timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive feedback and for highlighting Dan's polite and accommodating service at VW of Duluth! We're delighted to hear that everything was handled in a timely manner. Your satisfaction is very important to us, and we look forward to providing you with excellent service on your future visits.
Service with a smile.
Service with a smile. The tech did a great job finding out what the issue was and fixing the issue two weeks later with the correct diagnosis.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so pleased to hear about your positive experience at VW of Duluth! Thank you for acknowledging the great work our tech team did in diagnosing and resolving the issue with your vehicle. We always aim to provide service with a smile and are glad we could meet your expectations. Looking forward to helping you again in the future!
Excellent service all around.
Excellent service all around. Sale experience felt so supportive. Anjay did an excellent job listening to our needs and desire for a vehicle and was able to show us all the options to narrow down our decision. Top notch experience. This was our first VW purchase. Such a great team to work with at VW of Duluth
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your excellent experience with Anjay and the team at VW of Duluth! We're thrilled to hear that your first VW purchase was a top-notch experience and that you felt supported throughout the sales process. We always strive to listen carefully and tailor our service to each customer's needs. Welcome to the VW family, and we look forward to serving you again in the future!
I appreciated the availability of the staff and the
I appreciated the availability of the staff and the professionalism. I liked the shirt and hat I got as well.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience! We're glad you appreciated our staff's availability and professionalism at VW of Duluth. It’s great to hear you liked the shirt and hat too! We look forward to continuing to provide you with excellent service on your future visits.
My son received all the information he needed for the
My son received all the information he needed for the best vehicle to purchase. Very knowledgeable staff.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's wonderful to hear! We're thrilled that we could provide all the necessary information for your son to make an informed decision on his vehicle purchase. Our team strives to ensure every customer feels confident and knowledgeable about their options. If there’s anything more we can do to assist, please don’t hesitate to reach out. Thank you for choosing us and trusting our team!
Good job done and very informative, but a little
Good job done and very informative, but a little expensive. Everything on the car works fine now.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear that everything with your car is working fine now and that you found our service informative. We understand concerns about costs and strive to provide value through quality service and transparency. If you have any questions or need further assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to helping you again at VW of Duluth!
Well organized and friendly staff, I felt very taken care
Well organized and friendly staff, I felt very taken care of by their communication and having a loaner vehicle for the days my car was in the shop. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're delighted to hear that you felt well taken care of during your visit. Providing a seamless experience and effective communication is very important to us. We're glad that the loaner vehicle made the service more convenient for you. Looking forward to serving you again at VW of Duluth!
For the 50,000 mile service and rear brakes.
For the 50,000 mile service and rear brakes. I was given an estimate of about Quoted a $700.00estimate for work needed and did not need them to complete a tire rotation or oil change that was part of the services due. They just changed the AWD Fluid and did a rear brake job. The bill came to over $900. More than $200 than estimated and didn't have all services suggested services completed by them as they were not due. WAY WAY to pricey and out of line. Probably will sell the car BEFORE have to pay for another Mileage service because they are unaffordable. Friendly staff but unable to explain huge pricing difference as there were no extras added in.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to hear about your dissatisfaction with the pricing on your recent visit for the 50,000-mile service and rear brake work. We aim to provide clear and accurate estimates and it seems we fell short in this instance. We understand that unexpected costs can be frustrating, and we apologize for any inconvenience this may have caused. Your feedback is incredibly important to us as we strive to improve our services. We'd like to discuss this further with you to better understand what happened and see how we can make things right. Please contact us at your earliest convenience. Thank you for your feedback, and we look forward to resolving this issue.