Reedman-Toll Chrysler Dodge Jeep Ram of Jenkintown

What a HORIBLE, ABSOLUTELY HORRIBLE DEALERSHIP!!! I have a 2013 Dodge Durango Citadel 5.8l V8 Hemi. It broke down in November 2019. I was working for Amazon when it overheated, the engine knocked badly and died. In January 2020, I told a local mechanic what happened in November. He determined that it was my starter, so I had it replaced. The car would now crank, but still no start. I was told that my car had a recall active and to take it to a nearby dealership to have it diagnosed for the recall for free. Enter Reedman Tool of Jenkintown(sigh). I called and described the issue with the no-start and asked about the recall. I explained to them what happened in November, like I did the mechanic. I was told to bring the car in to have it diagnosed. I towed the car to Jenkintown, where it was explained to me that if the problem was not related to the recall, that they would tell me what the problem was. Well, the next day I got a call from them saying that the problem was not the recall. Here's where it starts gong left. I was told that, since it was not the recall, that I would have to pay $145 for the test, but they still didn't tell me what WAS wrong with the car. They then told me that, in order to tell me what's wrong, they would have to run another test for another $145! I felt trapped because the mechanic couldn't run the necessary test...only the dealer could. So now they have run a diagnostic and a battery draw test. and they say that my new starter is bad! They gladly offered to replace it, saying that the one from Pep Boys was not a Chrysler part and that theirs was and would come with a 2-year warranty...for $513!! So they replaced the starter and got the car started. I picked up the car the next day and took it home after being told that I was good to go by the dealership. The next day, I drove 5 blocks to Rite-Aid. When I came out, the car wouldn't start. I had it towed back to Reedman, who told me the next day that the starter was bad...again, They said a little piece came loose on it and burned it out. Starter #3 was installed and I was told again that I was good. This time I didn't make it home before the starter died again! I called Reedman and they paid for my tow to get it back to them. Starter #4(3rd by them) was installed the next day. This time I was assured that I was good and that I shouldn't get stranded again. The next day, I drove the car for work(I'm a delivery driver). The car sounded ok on my way to North Jersey. On my way to my second stop, I started hearing the engine knock a little. About a half mile later, it started knocking louder and my heat guage starting going up. I saw a gas station about 2 lights up and barely made it there before the car smoked and cut off s I was pulling into the station. There was coolant and oil spilling out of it. I once again called Reedman to tell them what happened. Ultimately, after a 5-hour wait, I got it towed back to them for the 4th time. They call me the next day to tell me that my head gasket is blown and that my engine needed to be replaced! WHAT?!? They tried to tell me that the head gasket was the problem all along! You're not gonna drive 90 miles with a blown head gasket, so that was NOT my problem all along, but it sure is now! And why was that never discovered during the tests and all the replacements? They said that the starter caused the no-start so that was their focus! So they replaced the starter AGAIN and towed my car back to me. What great customer service! It is my honest opinion that they failed to detect the real problem and lead me to believe that all was well. I finally had the engine replaced last month. 3 weeks later, that engine blew!! What luck I'm having, right. I took the car to the mechanic who installed the engine. They pulled the starter and said it was bad and to take it back to where I got it...Reedman! Today, I was told by the General Manager that they didn't have the manpower to deal with my car and to take it to any other Dodge dealer! This is the worst dealership I've EVER been to!

I will never buy a car or have my car serviced from them EVER again. Horrible customer service and extremely rude front desk staff!!! I had an appt for service repair and was forced to leave the car for 2 -3 days for a window motor. They are misleading and cannot be trusted. This place of business is shady and they are using this pandemic to scam ppl out of their warranty benefits. No loaners or shuttles, and possibly 10 days for repairs. The games they play are played out. I'm onto you reedman toll jenkintown. BYE BYE JEEP

I was given an appointment for an emission and inspection within one day. An oil change was added to the ticket after my check-in. The service department got me in and out after just two hours. I have also purchased two new vehicles from this dealership. Excellent customer service. Thank you!

My car has been here for a whole month for the same problem and they still can’t figure out what it is the mechanics must be fresh out of school

Great customer service and very friendly staff. Met time commitment to complete service while being very busy with multiple customers in line early in the morning.

Was told wait time for inspection would be 3-4 hours and it ended up being 8 hours. Be honest with your customers so they can decide if they want to go elsewhere. Everyone in the service department seems confused and overworked

Unfortunately I bought my jeeps at Chapman of Horsham. They never find a problem and tell me the car is supposed to make the noises. But thankfully I found Reedman and they have fixed all Chapman’s screw ups.

I went to the Reedman toll dodge dealer in jenkintown about two weeks ago i had really had bad experience from this dealership I took my car for state inspection and emission and some problem with speakers in dirverside. Nobody was asking about the insurance card or registration for the inspection when i was leaving from the dealership i told one of the service adviser name Nicole you need the insurance card and registration for state inspection then finally they made a copy . I had to wait almost 45 minutes for my shuttle to get back to home i have to ask one of the guys for shuttle It is really a bad experience. When i trying to talk to someone on the service advisers only texting by the phone . They text me on my phone they fix everything for my car but they just they did only the inspection. so I never recommend this dealership to anyone

I just bought a new 2019 Jeep Renegade today and had a great sales experience with Angela Belmonte! She was very helpful and professional in picking out a new Jeep and working to complete my deal with financing. I will strongly recommend Angela and this dealership to my family, friends and coworkers in the future! Loretta

Everyone I dealt with, was nice, pleasant and courteous. My service was finished in an acceptable time. That is important to me. The customer waiting area was clean and comfortable. All in all it wasn’t a bad experience. A comment about “didIpurchase my car here?” I came here to purchase my car, had a sit down with the salesman talked finance rates etc, left decided I did want the car.Called the salesperson back the same day, Never returned my call so drove out to Langhorn (biggest mistake ever)and bought my new car.But, this site was Caitlin at the time.