Reviews
The whole process was smooth and everyone that I worked
The whole process was smooth and everyone that I worked with were friendly, knowledgeable and made the process easier.
The whole process was smooth and everyone that I worked
The whole process was smooth and everyone that I worked with were friendly, knowledgeable and made the process easier.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Karen, thank you for leaving such a great review and high star rating. Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez - Gilbert Experience Manager -- (863) 824-3612
Gil (Gilberto)& the girls in the service department
Gil (Gilberto)& the girls in the service department treated me like I was family, they took care of everything including the rental car, I had direct communication with Austin the mechanic which is rare anymore he explained a lot of things to me that needed to be done to my vehicle which was done promptly the only delay was Parts ahead to be ordered, my vehicle was returned to me when promised and great running order and clean, I have already recommended this service department to friends of mine and even family and would recommend it to anyone wanting to get great service that can be trusted, I would just like to thank the crew for a nearly stress-free experience, and a mechanic for doing such a great job and not getting my truck dirty thanks again all of you!!
Gil (Gilberto)& the girls in the service department
Gil (Gilberto)& the girls in the service department treated me like I was family, they took care of everything including the rental car, I had direct communication with Austin the mechanic which is rare anymore he explained a lot of things to me that needed to be done to my vehicle which was done promptly the only delay was Parts ahead to be ordered, my vehicle was returned to me when promised and great running order and clean, I have already recommended this service department to friends of mine and even family and would recommend it to anyone wanting to get great service that can be trusted, I would just like to thank the crew for a nearly stress-free experience, and a mechanic for doing such a great job and not getting my truck dirty thanks again all of you!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Terry, thank you for leaving such a great review and high star rating. Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez – Gilbert Experience Manager - (863) 824-3612
Horrible experience.
Horrible experience. Tried to low ball (steal) my tradein. They are typical game players and attempt to overcharge and misrepresent their vehicles value.
Horrible experience.
Horrible experience. Tried to low ball (steal) my tradein. They are typical game players and attempt to overcharge and misrepresent their vehicles value.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for taking the time to leave us feedback about your experience with us. Thank you. Respectfully, Renee Juarez - Gilbert Experience Manager -- (863) 824-3612
Great bunch of people there.
Great bunch of people there. Nice and efficient. The vehicle was cleaned an filled up for delivery.
Great bunch of people there.
Great bunch of people there. Nice and efficient. The vehicle was cleaned an filled up for delivery.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Scott, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez Gilbert Experience Manager (863) 824-3612.
Owner
The process was very professional and easy on me. I ordered a new Limited F350 2024,
Owner
The process was very professional and easy on me. I ordered a new Limited F350 2024,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Nathan, we are happy we could make your experience a positive one! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez - Gilbert Experience Manager -- (863) 824-3612
Oil change
Today, I dropped my wife’s truck off for an oil change and tire rotation. This was at 1:45 pm for a 2:00 pm appointment. As of this text at 3:54 pm, the vehicle was not done.
Oil change
Today, I dropped my wife’s truck off for an oil change and tire rotation. This was at 1:45 pm for a 2:00 pm appointment. As of this text at 3:54 pm, the vehicle was not done.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joe, thank you for leaving such a great review and positive star rating. If you have any additional needs or questions, we will be more than happy to assist you! Thank you for being a part of the Gilbert Family. Safe travels! Respectfully, J.D. Mixon Director of Operations (863) 824-3612
Used car purchase
Professional, friendly and no pressure dealership!! Highly recommend!! Everyone from our salesman, Ben to the Sales Manager, to finance, treated us with utmost kindest and respect. Very flawless and easy purchase!! Best group of people around!! Thanks to all at Gilbert Ford!! They rock!!!
Used car purchase
Professional, friendly and no pressure dealership!! Highly recommend!! Everyone from our salesman, Ben to the Sales Manager, to finance, treated us with utmost kindest and respect. Very flawless and easy purchase!! Best group of people around!! Thanks to all at Gilbert Ford!! They rock!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Danita, thank you for your wonderful response to the quality of service our Staff provides! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon Director of Operations (863) 824-3612
Excellent Service
Gilbert ford service department was very good to us. We are from out of state and they treated us like a long time customer. Very courteous and prompt. Excellent service of our vehicle.
Excellent Service
Gilbert ford service department was very good to us. We are from out of state and they treated us like a long time customer. Very courteous and prompt. Excellent service of our vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Gary, your comments keep us motivated and working hard for all our guests! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612
rhuff@lightingdynamics.com
Deanne Martin is an absolute pleasure to work with. She is a great asset to the Gilbert Team
rhuff@lightingdynamics.com
Deanne Martin is an absolute pleasure to work with. She is a great asset to the Gilbert Team
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Ryan, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Thank you for being a part of the Gilbert Family and have a great day! Respectfully, J.D. Mixon Director of Operations (863) 824-3612
Outstanding service experience
Outstanding service experience! I came in with a fuel leak and they had to order the part and have it in the next morning. Ford sent them the wrong part. they borrowed a part from another vehicle and got me back on the road immediately! They clearly understood that I had to get back to work with my dually. They went above and beyond to be helpful. Thank you Gilbert Ford service!
Outstanding service experience
Outstanding service experience! I came in with a fuel leak and they had to order the part and have it in the next morning. Ford sent them the wrong part. they borrowed a part from another vehicle and got me back on the road immediately! They clearly understood that I had to get back to work with my dually. They went above and beyond to be helpful. Thank you Gilbert Ford service!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Tish, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612