Gilbert Ford

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
89 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 4.0 out of 5
    October 6, 2020

    The salesman was very helpful, polite and know about the features of the automobile

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy we could make your experience a positive one! We hope to be of service to you again! Thank you for being a part of the Gilbert Family. R...espectfully, J.D. Mixon ? Director of Operations ? (863) 824-3612

  • 5.0 out of 5
    September 28, 2020

    Salesman and financial manager were both knowledgeable and expedited the whole transaction.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Charles, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Gilbert Ford, we value our customers ...and we look forward to seeing you on your next visit. Take care!

  • July 20, 2014

    Finally found what I was looking for through Cars.Com and the vehicle was at Gilbert Ford.It was/is A 2011 Ford Ranger XLT....Last of the Good ones....too... bad Ford discontinued them....(Bet-they'll be back!)....any way the Whole staff at Gilbert Ford were accommodating,friendly and very helpfull.Michelle-in sales was 1 of the best-next was John in the service dept,next was Chadd in parts and finallyJohn Whidden business manager-All good people,the type that you would just want to go in and say "hello"....even though i'm appro.45 miles away it was a worthwhile experience-I feel I made a good decision.If your in the market for a Ford vehicle-Give them a shot-I think you'll be glad you did.....

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Mr palazzo it was a pleasure meeting You and thank You very much for allowing us to sell you the Ranger. I hope all your expectations were met and we ...look forward to seeing you in the future, after all, the sale begins when you drove the ranger home. please contact me if there is anything I can do to make your ownership experience better. Phil Edwardo GSM

  • 5.0 out of 5
    July 7, 2020

    Nathan the salesman was great and easy to work with

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Steven, thank you for leaving such a great review and high star rating. Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon --D...irector of Operations --(863) 824-3612

  • 5.0 out of 5
    May 11, 2020

    Roy and Danny in service are second to none! Thank you Gilbert Ford for keeping our Fleet on the road!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Michelle, we appreciate you highlighting some of our staff! If there is anything else we can do for you, please don't hesitate to reach out to us. ...Thank you for being a part of the Gilbert Family! Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612

  • 5.0 out of 5
    February 3, 2020

    Ordered and received vehicle on a timely basis. All dealer personnel were helpful and professional.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stephen, thank you for your wonderful response to the quality of service our Staff provides! At Gilbert Ford, we value our customers and we look forwa...rd to seeing you on your next visit. Take care!

  • 5.0 out of 5
    October 21, 2019

    Very satisfied with the service they were very knowledgeable and had our Flex repaired within minutes.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello Neal, it is great to hear everything was done quickly and to your satisfaction! We?re always happy to take care of you if anything else comes up.... Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon ? Director of Operations ? (863) 824-3612

  • 5.0 out of 5
    September 29, 2019

    My wife and I both were very happy with our experience at Gilbert ford. All of the staff were very helpful and we never felt pressured. Nathan was very... patient with us and was able to answer all of our questions. Thank you for a great buying experience we will be telling all our friends to come see y?all.

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    Shopped for a new car
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    Dealer Response

    Hello Derek, it?s great to hear you had a positive experience with our team. Please don't hesitate to reach out if you have further questions; we're a...lways happy to take care of your automotive needs. Thank you for being a part of the Gilbert Family. Respectfully, J.D. Mixon ? Director of Operations ? (863) 824-3612

  • 1.0 out of 5
    September 18, 2019

    They have your vehicle Just sitting there and you also have a appointment times but they don’t get your vehicle Back to start the work. They also allow... other people to jump in front of you. They try to drag it out as long as possible so they can make more money. Also if you have warranty work or recalls on your vehicle they like to drag that out as long as possible make you bring it back for five times before they actually do the work on it. I don’t understand why they make you have an appointment when they don’t get you in on time. Save your time and money and go elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I'm sorry you feel this way, but I can promise you the customer experience always comes before profit at Gilbert Ford. That is the only way Gilbert ha...s been able to stay in business for nearly 100 years. I would greatly appreciate an opportunity to discuss your experience with you. Please call me at my direct number - 863-824-3612. Respectfully, J.D. Mixon --Director of Operations --(863) 824-3612

  • 5.0 out of 5
    September 16, 2019

    Big selection of vehicles. Not pushy about sales. Answered all of our questions. Worked with us on final numbers.

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    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Larry, thank you for your kind words and this wonderful review. Please don't hesitate to reach out if there's anything we can do for you. Take care.

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