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Gilbert Ford

(166 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–1:00pm
Sunday Closed Closed

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Reviews

(166 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Gilbert Ford from DealerRater.

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Very friendly. Ben was awesome no pressure. He listened to what we wanted and delivered a great experience. Highly recommend Gilbert Ford

Very friendly. Ben was awesome no pressure. He listened to what we wanted and delivered a great experience. Highly recommend Gilbert Ford

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hi, your comments keep us motivated and working hard for all our guests! Safe travels! Thank you for being a part of the Gilbert Family. Respectfully, C.J. Somerville - Gilbert Service Manager-- (863) 824-3612

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I have never had a problem with Gilbert Ford. It did take awhile to get my vehicle done.

I have never had a problem with Gilbert Ford. It did take awhile to get my vehicle done.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Safe travels! Thank you for being a part of the Gilbert Family. Respectfully, C.J. Somerville - Gilbert Service Manager-- (863) 824-3612

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I work for the schedule district, and I was very surprised when I get an email that Gilbert Ford is offering free oil change to it employees. I think that was a very honorable and good thing to do for them. I appreciate it very much.

I work for the schedule district, and I was very surprised when I get an email that Gilbert Ford is offering free oil change to it employees. I think that was a very honorable and good thing to do for them. I appreciate it very much.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust!

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Gilbert Ford did an excellent job with my oil change. Their support for educators is truly appreciated, and their teacher program shows they are genuine community members. I am so grateful!

Gilbert Ford did an excellent job with my oil change. Their support for educators is truly appreciated, and their teacher program shows they are genuine community members. I am so grateful!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Julianne, we are very happy to have provided you with such a positive experience! Thank you for being a part of the Gilbert Family. Respectfully, C.J. Somerville - Gilbert Service Manager-- (863) 824-3612

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Excellent service from the beginning to the end! Kind people with professional staff. My car is running great and I cannot recommend Gilbert Family enough!

Excellent service from the beginning to the end! Kind people with professional staff. My car is running great and I cannot recommend Gilbert Family enough!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Ruthie, we really appreciate your positive review! Please let us know if there is ever anything else we can do for you! Safe travels!

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?????????? I recently purchased a new F-450, and once again, my experience at Gilbert Ford in Okeechobee, Florida, was nothing short of exceptional. Nathan Liscomb, ?Nate,? is truly my go-to guy when it comes to vehicles. Over the years, he has consistently gone above and beyond to make the buying and trading process seamless, efficient, and stress-free. Nate understands that time is valuable, and he makes sure everything is ready to go when I arrive?every document in order, every detail handled, and the truck prepped to drive off the lot. There is never a moment of waiting around or feeling like just another customer. He treats me with the kind of attention and care that proves he genuinely values his clients. Walking into Gilbert Ford is like walking into a place where you?re known and appreciated. Every staff member greets me by name and makes me feel welcome the second I step through the doors. That level of service and personal connection is rare these days, and it?s one of the biggest reasons I couldn?t imagine doing business with any other dealership. The entire team at Gilbert Ford sets the standard for professionalism, customer service, and hospitality. Combined with Nate?s unmatched dedication to his customers, the value in that experience is truly irreplaceable. I can confidently say I will continue to return to Gilbert Ford and work with Nate for every vehicle purchase in the future. If you?re considering buying a truck or any vehicle, I highly recommend reaching out to Nate at Gilbert Ford?you will not be disappointed.

?????????? I recently purchased a new F-450, and once again, my experience at Gilbert Ford in Okeechobee, Florida, was nothing short of exceptional. Nathan Liscomb, ?Nate,? is truly my go-to guy when it comes to vehicles. Over the years, he has consistently gone above and beyond to make the buying and trading process seamless, efficient, and stress-free. Nate understands that time is valuable, and he makes sure everything is ready to go when I arrive?every document in order, every detail handled, and the truck prepped to drive off the lot. There is never a moment of waiting around or feeling like just another customer. He treats me with the kind of attention and care that proves he genuinely values his clients. Walking into Gilbert Ford is like walking into a place where you?re known and appreciated. Every staff member greets me by name and makes me feel welcome the second I step through the doors. That level of service and personal connection is rare these days, and it?s one of the biggest reasons I couldn?t imagine doing business with any other dealership. The entire team at Gilbert Ford sets the standard for professionalism, customer service, and hospitality. Combined with Nate?s unmatched dedication to his customers, the value in that experience is truly irreplaceable. I can confidently say I will continue to return to Gilbert Ford and work with Nate for every vehicle purchase in the future. If you?re considering buying a truck or any vehicle, I highly recommend reaching out to Nate at Gilbert Ford?you will not be disappointed.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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Truly one of the best vehicle purchase experience I have ever had. 80% of the deal/sales transaction was done via computer and cell phone. I sent pictures of my vehicle and Angela sent me Gilbert’s offer. My local Ford Dealer, Sunrise Ford of Ft Pierce FL, offered me $27,000 for the trade and Gilbert’s number was over $31,000. Gilbert also does not force any dealer options on a buyer. Sunrise has three different options already applied and charge you $1,400. Between the trade number difference, the lack of any dealer options and $800 in lower dealer fees, I saved $4,700 with my purchase at Gilbert Ford. It was definitely worth the 40 minute drive to purchase my new F350. Angela was really a pleasure to deal with and Lee (sales manager) is a true professional.

Truly one of the best vehicle purchase experience I have ever had. 80% of the deal/sales transaction was done via computer and cell phone. I sent pictures of my vehicle and Angela sent me Gilbert’s offer. My local Ford Dealer, Sunrise Ford of Ft Pierce FL, offered me $27,000 for the trade and Gilbert’s number was over $31,000. Gilbert also does not force any dealer options on a buyer. Sunrise has three different options already applied and charge you $1,400. Between the trade number difference, the lack of any dealer options and $800 in lower dealer fees, I saved $4,700 with my purchase at Gilbert Ford. It was definitely worth the 40 minute drive to purchase my new F350. Angela was really a pleasure to deal with and Lee (sales manager) is a true professional.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels! Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez - Gilbert Experience Manager -- (863) 824-3612

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Nathan Liscomb our salesman was great. We have used him many times always a great experience. We bought 2 trucks from him last year and we will be back. Smooth all the way through. Door step delivery every time. Thanks Gilbert Firn and Nathan.

Nathan Liscomb our salesman was great. We have used him many times always a great experience. We bought 2 trucks from him last year and we will be back. Smooth all the way through. Door step delivery every time. Thanks Gilbert Firn and Nathan.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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The whole process was smooth and everyone that I worked with were friendly, knowledgeable and made the process easier.

The whole process was smooth and everyone that I worked with were friendly, knowledgeable and made the process easier.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Karen, thank you for leaving such a great review and high star rating. Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez - Gilbert Experience Manager -- (863) 824-3612

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Gil (Gilberto)& the girls in the service department treated me like I was family, they took care of everything including the rental car, I had direct communication with Austin the mechanic which is rare anymore he explained a lot of things to me that needed to be done to my vehicle which was done promptly the only delay was Parts ahead to be ordered, my vehicle was returned to me when promised and great running order and clean, I have already recommended this service department to friends of mine and even family and would recommend it to anyone wanting to get great service that can be trusted, I would just like to thank the crew for a nearly stress-free experience, and a mechanic for doing such a great job and not getting my truck dirty thanks again all of you!!

Gil (Gilberto)& the girls in the service department treated me like I was family, they took care of everything including the rental car, I had direct communication with Austin the mechanic which is rare anymore he explained a lot of things to me that needed to be done to my vehicle which was done promptly the only delay was Parts ahead to be ordered, my vehicle was returned to me when promised and great running order and clean, I have already recommended this service department to friends of mine and even family and would recommend it to anyone wanting to get great service that can be trusted, I would just like to thank the crew for a nearly stress-free experience, and a mechanic for doing such a great job and not getting my truck dirty thanks again all of you!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Terry, thank you for leaving such a great review and high star rating. Thank you for being a part of the Gilbert Family. Respectfully, Renee Juarez – Gilbert Experience Manager - (863) 824-3612

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