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Reviews

Average Ratings

4.6
Average based on 34 reviews.
  • Great dealership to deal with

    Finally found what I was looking for through Cars.Com and the vehicle was at Gilbert Ford.It was/is A 2011 Ford Ranger XLT....Last of the Good one...

    Dealer Response

    Mr palazzo it was a pleasure meeting You and thank You very much for allowing us to sell you the Ranger. I hope all your expectations were met and...


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    Finally found what I was looking for through Cars.Com and the vehicle was at Gilbert Ford.It was/is A 2011 Ford Ranger XLT....Last of the Good ones....too bad Ford discontinued them....(Bet-they'll be back!)....any way the Whole staff at Gilbert Ford were accommodating,friendly and very helpfull.Michelle-in sales was 1 of the best-next was John in the service dept,next was Chadd in parts and finallyJohn Whidden business manager-All good people,the type that you would just want to go in and say "hello"....even though i'm appro.45 miles away it was a worthwhile experience-I feel I made a good decision.If your in the market for a Ford vehicle-Give them a shot-I think you'll be glad you did.....

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr palazzo it was a pleasure meeting You and thank You very much for allowing us to sell you the Ranger. I hope all your expectations were met and we look forward to seeing you in the future, after all, the sale begins when you drove the ranger home. please contact me if there is anything I can do to make your ownership experience better. Phil Edwardo GSM


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  • Great Repair

    From start to finish Roy was very helpful and informative about the repair process, and got my vehicle promptly repaired and returned to me.

    Dealer Response

    Thank you for your great review, David! We strive to provide top notch service to every customer, and are glad to hear your experience was no exce...


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    From start to finish Roy was very helpful and informative about the repair process, and got my vehicle promptly repaired and returned to me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, David! We strive to provide top notch service to every customer, and are glad to hear your experience was no exception. Thank you for being a part of the Gilbert Family, have a great day!


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  • Great Service Department

    This is the best service department on the Treasure Coast

    Dealer Response

    Thank you so much for your great review, Robert! We appreciate your business.


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    This is the best service department on the Treasure Coast

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your great review, Robert! We appreciate your business.


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  • Mike''s 150

    Michelle picked my truck up and returned it after the repairs were completed. Thank you so much for the exceptional customer service.

    Dealer Response

    Thank you for the great review, Mike! We are glad to hear Michelle and our service team could get you taken care of. Have a great day!


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    Michelle picked my truck up and returned it after the repairs were completed. Thank you so much for the exceptional customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review, Mike! We are glad to hear Michelle and our service team could get you taken care of. Have a great day!


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  • Service Department Failed Miserably

    My issue started during the Ford warranty period 37,000 and continued on until the emissions system of the truck was out of warranty at 50,000 mi....

    Dealer Response

    Dear Customer, I am so sorry to hear you were unhappy with your experience with us. We would love the opportunity to earn your business back. Plea...


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    My issue started during the Ford warranty period 37,000 and continued on until the emissions system of the truck was out of warranty at 50,000 mi. I was charged $863 at that point, and two weeks later the problem returned. Then they advised that the needed repair would be $3,000 saying that they had followed Ford process troubleshooting. I decided it would be cheaper to trade the truck on a new one, and never return to Gilbert.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dear Customer, I am so sorry to hear you were unhappy with your experience with us. We would love the opportunity to earn your business back. Please give our Customer Care Center Manager, Renee Juarez a call at 863-824-3670. We hope to hear from you soon!


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  • Excellent!!

    Excellent service. Very friendly and helpful. When I need to get my car serviced or repaired, I will definitely be using Gilbert in Okeechobee!

    Dealer Response

    Thank you so much for your great review, Brandi! Our priority is to always provide the best experience possible, and I am glad to hear you were ha...


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    Excellent service. Very friendly and helpful. When I need to get my car serviced or repaired, I will definitely be using Gilbert in Okeechobee!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your great review, Brandi! Our priority is to always provide the best experience possible, and I am glad to hear you were happy with our service. We look forward to working with you again!


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  • Great sales staff,Honest and very helpful !!!

    I just would like to say how much I liked doing Business here !The service I received when purchasing a used vehicle was almost unbelievable ! Whe...

    Dealer Response

    Thank you so much for your wonderful review, Mr. G. Taylor! We are so glad you made the trip to see us to purchase your vehicle, and are excited t...


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    I just would like to say how much I liked doing Business here !The service I received when purchasing a used vehicle was almost unbelievable ! When I pointed out a problem with the truck I was buying the sales manager said he would have it fixed at no extra charge to me ! Plus He gave Me a vehicle to drive while that one was being fixed!! Then delivered the truck to Me !!! What Service !! When I do purchase a new Thuck I will make the drive down to Gilbert Ford to do so !!! Over 180 miles by the way ! Have never been treated this good at any other Dealership !!! Thanks again for everything !! Mr. G. Taylor

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your wonderful review, Mr. G. Taylor! We are so glad you made the trip to see us to purchase your vehicle, and are excited to hear you will be back for your next. If there is anything further we can help you with, please give us a call! 863-763-2121. Take care!


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  • Went in for service and got great deal on new truc

    I like the way they handle their service appointments ended up trading trucks and got the best deal I have ever gotten on a truck.

    Dealer Response

    Thank you for your review, Jim! It was absolutely our pleasure to work with you, hope you are still enjoying your truck! If you have any questions...


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    I like the way they handle their service appointments ended up trading trucks and got the best deal I have ever gotten on a truck.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your review, Jim! It was absolutely our pleasure to work with you, hope you are still enjoying your truck! If you have any questions or need to schedule your first oil change, give us a call at 863-763-2121. Have a wonderful day!


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  • Great service

    Answered my questions, very helpful, very friendly, near my residence, completed work quickly, ability to get tires quickly and make an immediate ...

    Dealer Response

    Thank you for your detailed review, Betty! Our number one priority is customer service, and we are so glad to hear you were happy with each of the...


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    Answered my questions, very helpful, very friendly, near my residence, completed work quickly, ability to get tires quickly and make an immediate appointment

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your detailed review, Betty! Our number one priority is customer service, and we are so glad to hear you were happy with each of the things that you listed. We look forward to working with you again!


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  • Quick service

    Arrived to have a oil change and service on my F-350 truck that I purchased from your dealership. Your service writers are always so helpful and f...

    Dealer Response

    Thank you for your great review, Tony!


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    Arrived to have a oil change and service on my F-350 truck that I purchased from your dealership. Your service writers are always so helpful and friendly. My wife, son and myself waited for the work to be completed in short order.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review, Tony!


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