Reviews
Never a problem from day one.
Never a problem from day one. Everyone working there are very pleasant and helpful. Waiting times re comfortable and work is efficient. I worked today with Lauren in the service department, she was very efficient and helpful. She’s not on your list but certainly deserves 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our team is always happy to help you out! Thank you so much for supporting Herb Chambers Lexus of Hingham and please let us know if you need anything down the line.
Service outstanding as always at Lexus of Hingham.
Service outstanding as always at Lexus of Hingham. Tom McCaffety is a pleasure to deal with - knowledgeable, courteous & efficient. Loaner car ready to go & my vehicle delivered back as promised.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Outstanding service is what we strive for here at Herb Chambers Lexus of Hingham! Thank you for the shoutout to Tom, and we look forward to seeing you again!
Tom was excellent.
Tom was excellent. Professional and courteous. Highly recommend Hingham Lexus for Lexus service. My car was vacuumed and cleaned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5-star review of Herb Chambers Lexus of Hingham! We can't wait to share your feedback with Tom. Take care!
Thomas McCafferty once again provided really good
Thomas McCafferty once again provided really good customer service. He constantly goes out of his way to supply excellent customer service and ensures that his guests are exceedingly satisfied. I am. Thanks Tom!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that you had a successful service experience working with Thomas and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!
Top notch customer service.
Top notch customer service. Don’t have to worry about anything w my cars you guys are on top of your game
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for taking a moment to recommend Herb Chambers Lexus of Hingham! We're happy to hear you can always count on us!
Great dealership.
Great dealership. Always friendly, helpful and excellent service. Tom McCafferty is easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review, Jeff! We are so glad to hear that you had a successful service experience working with the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!
Service Department representative Lauren was very helpful
Service Department representative Lauren was very helpful and pleasant. Car was serviced in the projected time frame. Process was simple and efficient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Elizabeth - We are delighted that you were so well taken care of by Lauren and the team! Thank you for trusting Herb Chambers Lexus of Hingham with your business, we look forward to the next opportunity to assist you. Drive safely!
Tom is the best
Tom McCafferty is an outstanding service representative. He has always been professional, knowledgeable and extremely helpful over the years. We are so appreciative of all the time, explanations and superlative service that he has given us. He deserves more than 5 stars!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Angela, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Tom and the Herb Chambers Lexus of Hingham team. Drive safely, and we hope to see you back again down the road!
My experience with Herb Chambers service department was
My experience with Herb Chambers service department was terrific. My service advisor, Kevin, was wonderful and service was able to be completed in just over an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that Kevin delivered such a successful service experience. Drive safely, and we hope to see you back again down the road!
The staff in the service department are very helpful and
The staff in the service department are very helpful and pleasant, especially Tom McCafferty. Getting an appointment was not difficult and the vehicle is always spotless when it’s returned. Pricing is in line.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Gary - We are thrilled that you were so well taken care of by Tom and the team! Thank you for choosing Herb Chambers Lexus of Hingham and for sharing your experience. Drive safely until we see you again!