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Nationwide INFINITI

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (25 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (25 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Buyer beware.

Buyer beware. True price unreasonably higher than the average high fair market range. Very misleading.

Buyer beware.

Buyer beware. True price unreasonably higher than the average high fair market range. Very misleading.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Orlando, it is disappointing for us to hear that your experience was anything less than great. We do strive for a competitive price and excellent service sorry we didn't create a great fit for you. Kindly, Tamara tmedeiros@nationwidemotors.net

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Excellent Serice, Again

Sean is always perfect. He is professional, courteous, efficient and knowledgable. Always great to work with. Thanks for the great service over the past years and years to come. Jill and Dean Fiergang

Excellent Serice, Again

Sean is always perfect. He is professional, courteous, efficient and knowledgable. Always great to work with. Thanks for the great service over the past years and years to come. Jill and Dean Fiergang

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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THE WORST SERVICE EVER

This was the worst customer service I have ever experienced. I pay for prepaid service in my financing that they tried to charge me for. My prepaid service includes cleaning and a loaner. They did not have a loaner for me even though I called twice to verify that they would, and I put that request in the comments when I made my appointment. They finally gave me a Nissan Altima after I had to explain my need to go to work multiple times; and they acted like they were doing me a favor. They charged me an insane amount for breaks, and they kept my car for two full days. I dropped it off at 9:30 and at 4:30 they had not called with ANY update, so I did. They had not even looked at it or bothered to let me know they wanted to keep it overnight. When I asked whether it would be ready the next day and expressed concern, because I work full time and have two kids to drive around and would have to work picking it up into my schedule, they said that I was lucky to have "free car" to drive around. When I finally picked it up after paying thousands of dollars, they had not cleaned it all. The inside was dirty. I have photos. The windows looked like they had been rubbed with a wet, greasy rag. They did not even look at the items I asked (the trunk will close on you, something is wrong with the sensor). It was opening and closing at the pick-up, and they just shrugged even after I asked them to look at it. The car is under warranty. I think the pre-paid service just makes them treat you horribly. NEVER GO HERE. I would have filled out the customer service survey and made these complaints privately. They called and left me a message saying they were going to send one and never did. I even called and asked to have it sent. Never got it, so I am sharing here.

THE WORST SERVICE EVER

This was the worst customer service I have ever experienced. I pay for prepaid service in my financing that they tried to charge me for. My prepaid service includes cleaning and a loaner. They did not have a loaner for me even though I called twice to verify that they would, and I put that request in the comments when I made my appointment. They finally gave me a Nissan Altima after I had to explain my need to go to work multiple times; and they acted like they were doing me a favor. They charged me an insane amount for breaks, and they kept my car for two full days. I dropped it off at 9:30 and at 4:30 they had not called with ANY update, so I did. They had not even looked at it or bothered to let me know they wanted to keep it overnight. When I asked whether it would be ready the next day and expressed concern, because I work full time and have two kids to drive around and would have to work picking it up into my schedule, they said that I was lucky to have "free car" to drive around. When I finally picked it up after paying thousands of dollars, they had not cleaned it all. The inside was dirty. I have photos. The windows looked like they had been rubbed with a wet, greasy rag. They did not even look at the items I asked (the trunk will close on you, something is wrong with the sensor). It was opening and closing at the pick-up, and they just shrugged even after I asked them to look at it. The car is under warranty. I think the pre-paid service just makes them treat you horribly. NEVER GO HERE. I would have filled out the customer service survey and made these complaints privately. They called and left me a message saying they were going to send one and never did. I even called and asked to have it sent. Never got it, so I am sharing here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Getting new tires

I always have great service at this Infiniti dealership. They are friendly, helpful and eager to accommodate my needs. My car gets clean and I get my nails done, The service is excellent, management always there to help. And I love my car.

Getting new tires

I always have great service at this Infiniti dealership. They are friendly, helpful and eager to accommodate my needs. My car gets clean and I get my nails done, The service is excellent, management always there to help. And I love my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Review

Service was done in the time frame expected. Loaner vehicle was clean and comfortable. Was contacted every step of the way.

Review

Service was done in the time frame expected. Loaner vehicle was clean and comfortable. Was contacted every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review

Mike, Sam and Brandan were amazing to work with! The buying process was easy and They met my monthly payment! I was in the dealership numerous times test driving Different vehicles and they allowed me to take one for the day to show my wife! Amazing people Making great things happen!

Review

Mike, Sam and Brandan were amazing to work with! The buying process was easy and They met my monthly payment! I was in the dealership numerous times test driving Different vehicles and they allowed me to take one for the day to show my wife! Amazing people Making great things happen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Infiniti QX60 service

Love the dealership. On another note, you have "We'll will" listed under "Name." Which needs to be changed. What you're saying is, We will will. Just thought you should now. I used to be a proofreader.

Infiniti QX60 service

Love the dealership. On another note, you have "We'll will" listed under "Name." Which needs to be changed. What you're saying is, We will will. Just thought you should now. I used to be a proofreader.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Best Service Department!

I love Nationwide Infiniti Timonium. I always get excellent customer service and they keep my vehicle in top condition. They treat me like family!

Best Service Department!

I love Nationwide Infiniti Timonium. I always get excellent customer service and they keep my vehicle in top condition. They treat me like family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Annual six month service

The staff was courteous and very helpful.They addressed my cars needs in a prompt period of time. I was provided with a loaner vehicle while my vehicle was being serviced.

Annual six month service

The staff was courteous and very helpful.They addressed my cars needs in a prompt period of time. I was provided with a loaner vehicle while my vehicle was being serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Infinity

Service department was accommodating, efficient, and friendly!

Infinity

Service department was accommodating, efficient, and friendly!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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See all 25 reviews