Lux Motors

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
55 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 26, 2019

    I had a beautifully Blessed experience coming to Lux Motors.My children and myself was met with a beautiful Spirit when we entered and were greeted and... appointed to Jose in our minds is the best thus far,surpassed every expectation that we had,went over and beyond to help all three of us yes three and we all walked out of there with a smile on our face and joy in our hearts,oh yea and a car three cars.all the paperwork and footwork was well worth it and we couldn't have done it with out Jose kudos to such a great team member.Thank you Jose and Lux Motors for everything you guys done for me and my family , God Bless you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    February 20, 2019

    We bought a car from these people and in less than 500 miles it broke down five times. We spent thousands in repairs and the car ended up being a danger... to drive. When I called to let the business owner know what happened the manager got on the phone and berated and insulted me. The most unprofessional person I have ever dealt with Do not buy a car from these people.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 4 found this review helpful. Did you?
  • February 24, 2015

    4 days after buying our car I had to spend $1100 JUST IN PARTS! My car is now sitting in my drive way NOT DRIVABLE. If my husband didn't know how to work... on cars then that total would have be more a lot more! The car had oil and exhaust leaks so bad that is was burning and smoking under the hood. Max personally told me that it was a nice drive from Canada where he bought the car at an auction, so I know the leak didn't mysteriously happen on my way home from the lot. We have tried to contact the dealer but no response. ADVICE! If you’re going to buy from here take it to a mechanic before you agree to ANYTHING!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    7 people out of 14 found this review helpful. Did you?
    Dealer Response

    Hello Dear Tina, we regret that there was no proper people around at that time to help you and resolve the situation and make things right, since then... Lux motors got completely new management and stuff , if there its still anything we can do to make you satisfied please let us know and we will do out best to prove you that we do care of our customers. truly yours -Lux motors

  • 5.0 out of 5
    February 18, 2019

    I had very good experience with these guys, found myself a good used vehicle and I was ready to go in less then an hour. Also got warranty for my car for... good deal.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 18, 2019

    The Lux Motors team is amazing. They are friendly and professional. They care about their customers and try their best to meet the needs of the customer.... I bought a 2010 Jetta. The car was in a very good condition. The price was great too. It did not break for 3 years. I am planning to shop at Lux Motors again because I need an SUV car now.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 18, 2019

    I really can’t thank Jose enough for how amazing he took care of me. He did a great job and made it so much easier for me to select a car of my choice.... I really love how attentive he is and hes the best sales advisor I’ve ever encountered with. Thank you so much Jose I really appreciate all your work and effort to make me happy and satisfied customer

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 15, 2019

    After a poor experience with another dealer, my wife and I made the short drive to tacoma to see Lux motors, the experience was great. The two guys were... helping us were extremely efficient, we were in and out with our Chrysler 300 SRT 8 in less than 2 hours and they were happy to work with us to get us out the door in our price range and a payment we were able to afford. We got an Awesome car at a fair price. I would highly recommend Jose And Alex to anyone looking for a good, affordable price car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 6, 2019

    Great experience! Absolutely loved that it didn’t take hours to complete all the financing steps as it does at a traditional dealership. The three day... window to find other financing if I decided was perfect amount of time. Best experience purchasing a vechicle I have had.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 5, 2019

    Always friendly and fair, I have done repeated business with this company and find them to be very even-handed. If they were closer to me, I would even... consider working for them.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 22, 2019

    My son bought a 2009 Ford F350 from this dealership for $21,272.28, plus purchased an extended warranty. Three days after purchasing the vehicle it wouldn't... start and had to be towed to another dealership, who has had it since that time and been unable to repair it. They note it was not worth what was paid, the dealership had to know they were selling a defective vehicle, and the extended warranty wasn't worth the paper it was written on, that they had never seen such a poor warranty. The estimated amount to repair this vehicle is $20,000.00 and Lux Motors is telling my son he has to pay, that they are not responsible. The extended warranty covered $3,000.00, which has already been exceeded. They should be ashamed of themselves.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 3 found this review helpful. Did you?
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