Reviews
Tie the salesman was overly nice.
Tie the salesman was overly nice. Tie answer all questions about the Sportage. Tie made sure the car was ready. Thank you Tie for your customer Service.
Tie the salesman was overly nice.
Tie the salesman was overly nice. Tie answer all questions about the Sportage. Tie made sure the car was ready. Thank you Tie for your customer Service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ronald Brockington, thank you again for taking the time to let us know how we did!
I had been communicating with Marcus via text prior to
I had been communicating with Marcus via text prior to our test drive. In all honestly, we had no intentions of buying that day, but Marcus made the experience so easy and was able to get us a great deal. We had no choice but to walk out with keys in hand. We never felt pressured or like we were corresponding with a “slimy car salesmen.” Everyone was extremely kind, answered all our questions, and worked hard to get us a great deal. This is my first experience buying new from a dealership, and I have zero complaints!
I had been communicating with Marcus via text prior to
I had been communicating with Marcus via text prior to our test drive. In all honestly, we had no intentions of buying that day, but Marcus made the experience so easy and was able to get us a great deal. We had no choice but to walk out with keys in hand. We never felt pressured or like we were corresponding with a “slimy car salesmen.” Everyone was extremely kind, answered all our questions, and worked hard to get us a great deal. This is my first experience buying new from a dealership, and I have zero complaints!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I went to just test drive.
I went to just test drive. The test driving experience was great. He showed me the features of the car and talked ideal payments. I appreciate that I wasn’t haggled into coming in to run numbers. I didn’t feel pressured into anything. The buying process was quick and simple
I went to just test drive.
I went to just test drive. The test driving experience was great. He showed me the features of the car and talked ideal payments. I appreciate that I wasn’t haggled into coming in to run numbers. I didn’t feel pressured into anything. The buying process was quick and simple
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone at the dealership was extremely welcoming and
Everyone at the dealership was extremely welcoming and very knowledgeable! The salesman and the financial advisor helped me with all questions concerning the vehicle that I purchased. .
Everyone at the dealership was extremely welcoming and
Everyone at the dealership was extremely welcoming and very knowledgeable! The salesman and the financial advisor helped me with all questions concerning the vehicle that I purchased. .
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had an incredibly disappointing experience with Nalley
I had an incredibly disappointing experience with Nalley Kia in Lithonia, GA. In 2024, my 2018 Kia Optima was stolen due to the widely known Kia anti-theft issue. Nalley Kia had my car in their care for 106 days, yet they never installed the anti-theft software update that Kia had already released — and never informed me that it wasn’t done. I trusted them to handle this during the months they had my vehicle. In 2025, my car was stolen again for a third time. That theft could have been prevented if Nalley Kia had done their job the year before. As a result of the theft, my engine seized, and Kia is now denying my warranty, citing “outside influence” — an issue that would’ve been avoided had the update been installed when it should have been. To make matters worse, Erica, the service supervisor, was consistently dismissive, unhelpful, and carried an unprofessional, condescending attitude throughout the process. It’s unacceptable behavior from someone in a leadership position. This car was a gift from my grandfather before he passed, and it now sits unusable with no warranty coverage and thousands of dollars in damage. I’ve filed formal complaints with the Georgia Attorney General, BBB AUTO LINE, and Kia Corporate. Nalley Kia’s negligence and poor customer service caused a major financial and emotional burden. I would not recommend this dealership to anyone.
I had an incredibly disappointing experience with Nalley
I had an incredibly disappointing experience with Nalley Kia in Lithonia, GA. In 2024, my 2018 Kia Optima was stolen due to the widely known Kia anti-theft issue. Nalley Kia had my car in their care for 106 days, yet they never installed the anti-theft software update that Kia had already released — and never informed me that it wasn’t done. I trusted them to handle this during the months they had my vehicle. In 2025, my car was stolen again for a third time. That theft could have been prevented if Nalley Kia had done their job the year before. As a result of the theft, my engine seized, and Kia is now denying my warranty, citing “outside influence” — an issue that would’ve been avoided had the update been installed when it should have been. To make matters worse, Erica, the service supervisor, was consistently dismissive, unhelpful, and carried an unprofessional, condescending attitude throughout the process. It’s unacceptable behavior from someone in a leadership position. This car was a gift from my grandfather before he passed, and it now sits unusable with no warranty coverage and thousands of dollars in damage. I’ve filed formal complaints with the Georgia Attorney General, BBB AUTO LINE, and Kia Corporate. Nalley Kia’s negligence and poor customer service caused a major financial and emotional burden. I would not recommend this dealership to anyone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry to hear about the hardship you've experienced and the emotional weight this situation has carried. Your vehicle, especially given its significance as a gift from your grandfather, deserves care and attention, and we understand how upsetting this has been for you. We would like to respectfully clarify a few important details regarding your concerns. When your vehicle was in for repairs following the 2024 theft, it was serviced by Nalley Collision Center, not Nalley Kia's service department. Because of this, the anti-theft software update issued by Kia was not performed — the recall applies specifically within the Kia dealership network’s service process, and unfortunately, that update is not handled during body repair work at our collision center. Your most recent visit to Nalley Kia was following the subsequent theft. Upon inspection, our service team submitted all relevant documentation to Kia regarding the engine damage. After a thorough review, Kia determined that the failure was due to outside influence and advised that it is not a warrantable repair. Additionally, we contacted JMA, your extended warranty provider, who confirmed that the contract had expired based on mileage and is therefore no longer in effect. We also understand your insurance coverage is liability-only, which limits your ability to recover the cost of the engine replacement through a claim. We know this outcome is extremely disappointing, and we sincerely wish the circumstances were different. Our team has worked to exhaust every possible channel for support on your behalf, and we regret that no coverage is available through warranty or insurance at this time. We empathize with your frustration and the financial burden this places on you. If there is anything more we can do to help explain the situation or assist with future next steps, we are here for you. Doug Wells, General Manager, 770-547-5586
I appreciate the acknowledgment, but I need to clarify a few critical points as a Kia customer who has now had their vehicle stolen three times — each time due to the well-documented security vulnerability in certain Kia models. I did not bring my vehicle to some unaffiliated shop — I brought it to Nalley Kia, your branded dealership location, for assistance after thefts had already occurred. Whether the vehicle was routed through Nalley Collision or your service department is not something I, or any other customer, would clearly understand or control. From my perspective, I brought my stolen car to a Kia dealership for help. And yet, at no point was I told that the anti-theft software recall wouldn’t be applied — or even mentioned at all. The vehicle being in your possession following a theft should have triggered an automatic check for the anti-theft update. That is basic accountability. This wasn’t a routine maintenance visit — it was in your hands because it had just been stolen. And then it happened again. You claim all “possible channels were exhausted.” But I have to ask: • Why didn’t anyone notify me the anti-theft software update wasn’t applied? • Why didn’t your team initiate it — especially since the car was there because of theft? • Why was I left completely unaware that the recall fix — which was supposed to prevent repeat theft — was never installed? The result? My vehicle was stolen yet again, sustained engine damage, and now I’m being told there’s no warranty, no coverage, no assistance — just sympathy. This vehicle was a gift from my grandfather. It now sits undrivable and nearly worthless. Not because of my choices — but because Kia and Nalley failed to act when given multiple opportunities. I’ve filed complaints with the Better Business Bureau, the Attorney General’s Consumer Protection Division, and will continue doing everything I can to make sure this isn’t swept under the rug.
Everyone was nice and attentive….
Everyone was nice and attentive….the finance guy was awesome also…I didn’t think I would enjoy the car purchasing process
Everyone was nice and attentive….
Everyone was nice and attentive….the finance guy was awesome also…I didn’t think I would enjoy the car purchasing process
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great customer service and attention to detail.
Great customer service and attention to detail. Would recommend anyone in the market for looking for a car to try them out first.
Great customer service and attention to detail.
Great customer service and attention to detail. Would recommend anyone in the market for looking for a car to try them out first.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Angie was a wonderful service advisor.
Angie was a wonderful service advisor. She booked my appointment, and I was able to require additional service with my oil change. I love her personality and her care for my car.
Angie was a wonderful service advisor.
Angie was a wonderful service advisor. She booked my appointment, and I was able to require additional service with my oil change. I love her personality and her care for my car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
They very kind and professional.
They very kind and professional. Took me earlier than my appointment time. Got me out on time
They very kind and professional.
They very kind and professional. Took me earlier than my appointment time. Got me out on time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership!
Great dealership! Fast service! Elijah was awesome he did his best to help me out!!
Great dealership!
Great dealership! Fast service! Elijah was awesome he did his best to help me out!!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car