Reviews
This place and its cars are a nightmare.
I bought a new Mazda3. My mistake. Six months old, this car needed $4300 in work. Not wrecked. Not abused. Mainly interstate miles. Transfer went out, also took a strut with it. Nelson Mazda didn’t even get all the parts back on the car and I had to take it back for that. The car handles like a pontoon boat, it has lost pick-up in under 8000 miles, it rattles but the knuckleheads here don’t hear a thing! Steer clear of this place and of Mazda. Not reliable, not fun to drive unless you like boats, clearly not serviceable and the people who work here give dealers a bad name.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Lola, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
People working at Mazda cool spring are very nice to the...
People working at Mazda cool spring are very nice to the customer and that’s the reason people keep coming for purchase and service their vehicle
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Nelson Mazda Cool Springs. Please don't hesitate to reach out if you need anything else.
Helpful, thorough, and honest. We use them for all of our...
Helpful, thorough, and honest. We use them for all of our Mazda maintenance and repair.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jenn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Nelson Mazda Cool Springs.
Very happy with Nelson Mazda. The service dept is...
Very happy with Nelson Mazda. The service dept is awesome. Very prompt and organized, friendly and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business here at Nelson Mazda Cool Springs! We look forward to your next visit.
Nelson Mazda kept me informed of the diagnosis of my...
Nelson Mazda kept me informed of the diagnosis of my car”s problem along the way. I had to wait on the part to arrive. After the part came the service department worked quickly to get my car fixed and back on the road.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Beth, for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
They did a great job on my 2014 Mazda and they was nice...
They did a great job on my 2014 Mazda and they was nice and polite there was nit wait they was right on it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rina, Thanks for sharing your thoughts about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!
Very nice location. Fast and knowledgable service techs....
Very nice location. Fast and knowledgable service techs. Thank you. Keep up the good work.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Everyone is very friendly and I’ve generally had good...
Everyone is very friendly and I’ve generally had good experiences, with a few exceptions. I have some concerns about the attention to detail in the shop. I had some work done and came back 1 month later to be told that things weren’t tightened up during my initial visit, which were causing the new problems. I got some additional work done and they popped my hood but didn’t fully put it down - I noticed this as I was driving on the highway. The car wash has snapped off my license plate holder and bent my license plate twice. I was told this is common with my model car, so it makes me wonder why it’s being put through the car wash in the first place if this frequently happens.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
• Fast friendly service • good referral for additional...
• Fast friendly service • good referral for additional repair • very comfortable waiting area with bottled water
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Gordon, and for taking the time to leave us this wonderful feedback!
They are helpful. Great communication and I like how...
They are helpful. Great communication and I like how they will keep you posted with texts and videos of your car in service. Very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Cristian, Pete and Lindsey were able to help, and we hope to see you again!