Reviews
Write a reviewPaulina met with both my wife and I twice, both times on
Paulina met with both my wife and I twice, both times on a Saturday (due to my wife's work schedule), and each time did a wonderful job explaining our options. Once we decided on and purchased the 2023 CX-5 Carbon edition, she sat in the car and explained all the features to my wife. We traded in our 2014 Mazda CX-5 that was also purchased new from Nelson (Old downtown location). Overall, we were completely satisfied with the transaction and would not hesitate to refer a potential customer to Paulina.
Paulina met with both my wife and I twice, both times on
Paulina met with both my wife and I twice, both times on a Saturday (due to my wife's work schedule), and each time did a wonderful job explaining our options. Once we decided on and purchased the 2023 CX-5 Carbon edition, she sat in the car and explained all the features to my wife. We traded in our 2014 Mazda CX-5 that was also purchased new from Nelson (Old downtown location). Overall, we were completely satisfied with the transaction and would not hesitate to refer a potential customer to Paulina.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Cliff, Here at Nelson Mazda Cool Springs, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! Congratulations on your new 2023 CX-5! We are glad to hear you enjoyed your experience working with Paulina, and it was a pleasure having you at the dealership. We appreciate your review!
There was no haggling, Gabriel was with us every step of
There was no haggling, Gabriel was with us every step of the way, never once refusing anything we asked. He actually remained an hour and a half past closing time to get us closed and on our way.
There was no haggling, Gabriel was with us every step of
There was no haggling, Gabriel was with us every step of the way, never once refusing anything we asked. He actually remained an hour and a half past closing time to get us closed and on our way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!
I recently had a problem with service department.
I recently had a problem with service department. A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin filter myself within the last six months, and had driven fewer than 3000 miles since. I called to voice my concern, and was sent to voice mail and the call was never returned. I tried to connect online, and again received no reply.
I recently had a problem with service department.
I recently had a problem with service department. A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin filter myself within the last six months, and had driven fewer than 3000 miles since. I called to voice my concern, and was sent to voice mail and the call was never returned. I tried to connect online, and again received no reply.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.
This place and its cars are a nightmare.
I bought a new Mazda3. My mistake. Six months old, this car needed $4300 in work. Not wrecked. Not abused. Mainly interstate miles. Transfer went out, also took a strut with it. Nelson Mazda didn’t even get all the parts back on the car and I had to take it back for that. The car handles like a pontoon boat, it has lost pick-up in under 8000 miles, it rattles but the knuckleheads here don’t hear a thing! Steer clear of this place and of Mazda. Not reliable, not fun to drive unless you like boats, clearly not serviceable and the people who work here give dealers a bad name.
This place and its cars are a nightmare.
I bought a new Mazda3. My mistake. Six months old, this car needed $4300 in work. Not wrecked. Not abused. Mainly interstate miles. Transfer went out, also took a strut with it. Nelson Mazda didn’t even get all the parts back on the car and I had to take it back for that. The car handles like a pontoon boat, it has lost pick-up in under 8000 miles, it rattles but the knuckleheads here don’t hear a thing! Steer clear of this place and of Mazda. Not reliable, not fun to drive unless you like boats, clearly not serviceable and the people who work here give dealers a bad name.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if we can come up with something to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Lola, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
The General Manager, James Dixon, is capable of lying
The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone.
The General Manager, James Dixon, is capable of lying
The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
James, We have already addressed this misunderstanding. I apologized in the way I communicated this to you and JP. I will be more than happy to discuss this further. Please call my cell at 918-892-4833. We never want anyone to feel like they have been lied to. It has never intentionally happened before. We honor our customers and I want to make this right. Please reach out to me as soon as you can. Respectfully, James Dixon General Manager 918-892-4833
The Nelson Mazda Cool Springs location was friendly and
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
The Nelson Mazda Cool Springs location was friendly and
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for sharing about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!
Nelson is not what it use to be
Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.
Nelson is not what it use to be
Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Paula, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. I have called and left a message and would love the opportunity to turn this around for everyone. We are grateful for you. James Dixon General Manager Nelson Mazda Cool Springs 918-892-4833
Horrible repair service
Service Department doesnt know what they are doing! Third time in 3 months the window regulator has broken. The last two times WITHIN A WEEK OF GETTING THE REPAIR!! I am horribly upset with them. I paid the money and now I have to take multiple days off work over and over to get the car fixed. Why is it only you guys that I have issues with!
Horrible repair service
Service Department doesnt know what they are doing! Third time in 3 months the window regulator has broken. The last two times WITHIN A WEEK OF GETTING THE REPAIR!! I am horribly upset with them. I paid the money and now I have to take multiple days off work over and over to get the car fixed. Why is it only you guys that I have issues with!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We are looking into why this keeps happening. I know our Service director is in contact with you and we are making arrangement to pick up your car so we can get this resolved as soon as possible. If you have any questions, please feel free to call me. James Dixon General Manager 918-892-4833
The dealership was awesome to work with, we only had to...
The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.
The dealership was awesome to work with, we only had to...
The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Adam was able to help, and we hope to see you again!
Amazing Dealership!
Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.
Amazing Dealership!
Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your very kind review, Grace. We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.