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BDC Manager","emailTxt":"ayehudah@nelsonmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/2282d8126eff.jpg","drDealerId":42163,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":433480,"personPtyId":38480184,"firstName":"VJ","lastName":"Ciesielski","titleText":"Product Specialist","emailTxt":"vj@nelsonmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":34,"imageUrl":"https://cdn-user.dealerrater.com/images/2d4f1c349d15.jpg","drDealerId":42163,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":268744,"personPtyId":38474716,"firstName":"Ronald","lastName":"Mayfield","titleText":"Product Specialist","emailTxt":"rmayfield@nelsonmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/b987e55f24f6.jpg","drDealerId":42163,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1185926400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485294,"personPtyId":38494881,"firstName":"Jon","lastName":"Leverett","titleText":"Product Specialist","emailTxt":"jleverett@nelsonmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/cdf36fcfccce.jpg","drDealerId":42163,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":370008,"personPtyId":38473667,"firstName":"Warner","lastName":"Jenkins","titleText":"Product Specialist","shortBioText":"Born in Nashville, Tn. Managed and worked in sales in the trucking business, owner of 2 counseling businesses. Lived in the San Francisco Bay Area for 20+ years. Married with 2 children and 2 grand children. love to read, bowl, and driving my sport cars. My main focus in life is helping others to succeed in life.","emailTxt":"wjenkins@nelsonmazda.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/918eb9dcbe07.jpg","drDealerId":42163,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"688953600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":485292,"personPtyId":38489550,"firstName":"Andrew","lastName":"Marasco","titleText":"Product Specialist","shortBioText":"At Nelson Mazda we provide a different car buying experience. We offer a zero pressure experience provided by a team of non-commission salespeople. My goal is to create a car buying experience that is easy to understand, informative, and most importantly fun! I would love the opportunity to work with you and help find you the car that best fits your needs.","emailTxt":"amarasco@nelsonmazda.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/e595a067e9b4.jpg","drDealerId":42163,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":391557,"personPtyId":38476363,"firstName":"Lauren","lastName":"Bass","titleText":"Product Specialist","shortBioText":"Hi! I am new to the industry, but am very willing to help you find a vehicle that meets your needs! I was born and raised in Cane Ridge, Tennessee. Working with Nelson Mazda truly stands behind the ethics and values that a Christian company should. We hope to value your time and give you a car buying experience that is fun and easy! 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Nelson Mazda Cool Springs

Rectangle 48
Sales
Service Closed

Nelson Mazda Cool Springs Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2013

"We'll Make a Believer Out of You!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
642 lifetime reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    October 20, 2018

    I've got what i wanted. Ty was able to answer all our questions quickly and professionally. Despite the stack of papers that had to be signed the leasing... process went smoothly.

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ty Johnson

    Product Specialist

    (5.0) 97 reviews

  • 4.8 out of 5
    October 19, 2018

    We were Shopping for a Honda Pilot, ended up with a Mazda CX-9!!! So glad we stopped in to Nelson Mazda (on a whim).

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Robertson

    Sales Manager

    (5.0) 148 reviews

    Andrew Marasco

    Product Specialist

    (4.9) 17 reviews

  • November 3, 2014

    Bottom line: It's generally never fun to purchase a vehicle. But the Internet has changed our lives, so take advantage of it. I found Nelson Mazda's website... to be up-to-date, which is really helpful. Our purchase process took 3+ weeks with little pressure from the dealership. We had several cars we were benchmarking against the Mazda 3. We actually upgraded our final decision from an I to an S Grand Touring, which may not have happened if we didn't feel like we could come back to the dealership several times to talk about the vehicles AND test drive them. Between my husband and I, we test drove at least 4 vehicles.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to review us! We're so glad we could help you find the perfect Mazda3 for you and your husband.

  • 5.0 out of 5
    October 19, 2018

    Andrew was absolutely amazing and so was the entire crew. They treated my mother and I great! I wouldn???t change my experience with them!

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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Robertson

    Sales Manager

    (5.0) 148 reviews

    Scott Stuard

    Business Manager

    (5.0) 24 reviews

    Andrew Marasco

    Product Specialist

    (4.9) 17 reviews

    Lisa Hughes

    Internet Specialist

    (4.8) 5 reviews

    James Dixon

    General Manager

    NOT RATED

  • 4.8 out of 5
    October 16, 2018

    The salesman was Andrew. He really knew the car and very good at going through its features. He genuinely seemed a fan of Mazdas which provided a good... level of comfort about making the purchase. The rest of the staff were very low key. The purchase didnt have that high pressure talk to every manager feel. It was better than I had expected.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Robertson

    Sales Manager

    (5.0) 148 reviews

    Andrew Marasco

    Product Specialist

    (4.9) 17 reviews

  • 5.0 out of 5
    October 14, 2018

    Ty Johnson took amazing care of me. He answered all of my questions with absolute patience and empathy. Never pushy and genuinely just wanted the best... experience for me and it totally was. I walked in for a test drive and walked out with a car because of how accomadating he was. He changed my perception of what a dealership is.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ty Johnson

    Product Specialist

    (5.0) 97 reviews

  • 5.0 out of 5
    October 9, 2018

    The entire experience was so smooth from beginning to end. No high pressured sales and everything was upfront and professional. Easiest car buying experience... ever...

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Patrick Robertson

    Sales Manager

    (5.0) 148 reviews

    David Hughes

    Finance Director

    (4.9) 39 reviews

    Dave Mueller

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    October 4, 2018

    The second I walked into Nelson Mazda I knew something was different. I had already been to three other dealerships and was not enjoying shopping for a... new pre-owned car. But EVERYONE at Nelson Mazda was so nice a laid back - it was refreshing. A very special shout out to and thanks to Levi - he was a treat to work with and made the whole experience a good one. He never pushed or pressured me in any way. It was all about me and what I was looking for in my next car. I can???t say enough good things about their team - great folks.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Levi Pervin

    Product Specialist

    (5.0) 54 reviews

    David Hughes

    Finance Director

    (4.9) 39 reviews

    Angie Yehudah

    Asst. BDC Manager

    (5.0) 5 reviews

  • 5.0 out of 5
    October 1, 2018

    Everyone at Nelson Mazda was great! Not one complaint! First time car buyer and I would buy my next car from Nelson Mazda. Cassie was a pleasure and would... recommend to anyone.

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    David Hughes

    Finance Director

    (4.9) 39 reviews

    Cody Schomber

    Sales Manager

    (4.9) 92 reviews

    Cassie McCabe

    Product Specialist

    (5.0) 45 reviews

  • 3.5 out of 5
    September 26, 2018

    I see all this many wonderful 5 starts reviews of Nelson Mazda Cool Springs, and I would give 5 stars myself based only on my Feb/2017 experience leasing... my Mazda 6. Honesty, transparency, good prices, no hassle, great team. That is why i returned to this dealer this April for a 2013 Sentra I bought for my daughter. I tested the car, only 76K miles on it, not very old, indisputable Carfax report. Patrick Robertson gave me a good discount, I was very happy again, but I declined the extended warranty thing. Well, a little after 3 months after the purchase, the CVT transmission start to fail. On the 4th month purchase anniversary, I went to Nelson Mazda to check whether anything could be done as inevitably the CVT needed full replacement. To be fair, Patrick never promised any specific help, but he did promise he would look into it any possibilities and get back to me. The car was serviced in another Shop in Brentwood, I sent Patrick and Customer Service folks at least 3 emails just asking if any help would happen, but no response so far. No calls, no replies. For the second experience, I would rate Nelson Mazda one star. So, I am leaving 3starts in this review because they were great first time. I'd avoid any used car from them though.

    2.0 out of 5
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    3.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Nelson Mazda Cool Springs

    Hello Fabio, Thank you for taking my call. I am so grateful for you and your willingness to communicate your experiance with us. I hope that our conv...ersation was sufficient in handling your concern. Please contact me anytime if you need anything else. James DIxon General Manager 615-435-2553


    Worked with:
    Patrick Robertson

    Sales Manager

    (5.0) 148 reviews

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