Nelson Mazda Cool Springs

The dealership knows how to sell you a car. Will help you add up peripherals like floor mats and oil changes added to your car note. Now, both of which are MUCH more affordable locally, or on the internet. The particular selling point for Nelson is the powertrain warranty. This is more or less a scam. If you read reviews on other sites or do some deep diving you will seek that this IS NOT something they follow through with with any fidelity. They will catch you if you don’t carry though with their own shops double cost services, such as oil changes. Now an oil change is the easiest self service job you can do, but if you are not a certified mechanic they won’t honor that you performed services yourself. EVEN if the part that failed (rear differential) has NOTHING to do with the oil change. A differential should not fail with less than 75k miles on it. Now someone will pop on here with a counter argument about the fine print. Go for it. But this is what you won’t have a valid counter for: 1) poor communication. While you were “gathering material” about our issue, you failed to follow up or provide customer service of any kind. You failed to return promised communication, price quotes, anything. Anything unless we reached out first. You left us hanging for three weeks. Much appreciated. 2) Your overly priced services. 90 for an oil change. Get real. Now you might say, well we do a thorough check of your car and whatnot. Well you didn’t notice if that differential was leaking or visually off in any way did you? You’ll send cool videos about my brake pads not having life on them or that my cabin filter is bad. Missed that diff. though. Then blamed me for driving on it bad, but the SECOND it made itself know there was a problem, it was stopped on the side of the road. Now we don’t drive our vehicles much. We bought two from Nelson (now because of customer service, we won’t be buying there again). You can eat off the floor of our vehicle. The car in question here was one service mileage-wise outside the pre-bought package of oil changes. But changes were made. Now, like I said, they can sell you a car, but if that powertrain garbage is the selling point for you, go somewhere else.

Stopped into the dealership to test drive a Mazda. We decided to test drive and were asked for our license and insurance. We were then asked to sign electronically in order to test drive. We were not informed as to what exactly we signed and (my bad) I did not ask. After starting to drive the vehicle I did ask why the insurance as we had never been asked for that before. Then and only then were we told that the document was a waiver and that what we signed made up responsible for any incident during the test drive. I immediately parked and turned the care over to the sales person who literally drove one handed and not that carefully back to the dealership obviously annoyed with us. I asked what about fleet insurance and mentioned that in TN cars not drivers are insured. All comments were met with not at this dealership... Later I researched and learned that our insurance would not have paid if anything had happened. We received a copy of the document we theoretically signed without seeing in an email later that day. No way to run a "faith based" dealership! we plan to test drive a Mazda CX-30 at a different dealership tomorrow as I don't think what happened to us was standard for Maxda dealerships. But if it is not Maxda for me.

I've bought a lot of vehicles in my lifetime...more than 30. I'd call myself an "expert" at doing car deals. I'm realistic and don't come in trying to low ball a dealer...profit is not a dirty word. That said, I'm not a sucker that gets taken advantage of either. My experience with Nelson Mazda Cool Springs was a bit different than I'm used to. I sat down with the salesperson and they pulled up the vehicle I was interested in purchasing. We went over the numbers. I was not sure that the deal I was offered was the best deal I could get, and with their "no haggle" pricing, it was a "take it or leave it" proposition, so I left. I did my due diligence by trying to work a deal on the same vehicle at two other Mazda dealers. Both were within about $200 of each other but neither was as good a deal as Nelson Mazda had pitched me. So I went back, ate some crow, and accepted their offer. I'm a haggler. An old school car buyer that expects to start discussing pricing at dealer invoice, work deals on cars that have sat on the lot for a long period of time, etc. None of that was necessary at Nelson. While they didn't "discount" the new car, they did show an over allowance on my trade which more than made up for it. I'm an "out the door" buyer, so where the numbers come from don't matter to me as long as the bottom number is one I can accept. Everyone was very friendly and I really appreciated sitting at the table with the salesperson as they worked the numbers. No "let me go see my sales manager" mumbo jumbo. Just a straight forward deal, a decent interest rate (given current rates), and a friendly staff. If you are a novice car buyer, or just don't like the rush of a good haggling session that can last days or weeks, take your business to Nelson Mazda. They really do make it easy.

Paulina met with both my wife and I twice, both times on a Saturday (due to my wife's work schedule), and each time did a wonderful job explaining our options. Once we decided on and purchased the 2023 CX-5 Carbon edition, she sat in the car and explained all the features to my wife. We traded in our 2014 Mazda CX-5 that was also purchased new from Nelson (Old downtown location). Overall, we were completely satisfied with the transaction and would not hesitate to refer a potential customer to Paulina.

There was no haggling, Gabriel was with us every step of the way, never once refusing anything we asked. He actually remained an hour and a half past closing time to get us closed and on our way.

I recently had a problem with service department. A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin filter myself within the last six months, and had driven fewer than 3000 miles since. I called to voice my concern, and was sent to voice mail and the call was never returned. I tried to connect online, and again received no reply.

I bought a new Mazda3. My mistake. Six months old, this car needed $4300 in work. Not wrecked. Not abused. Mainly interstate miles. Transfer went out, also took a strut with it. Nelson Mazda didn’t even get all the parts back on the car and I had to take it back for that. The car handles like a pontoon boat, it has lost pick-up in under 8000 miles, it rattles but the knuckleheads here don’t hear a thing! Steer clear of this place and of Mazda. Not reliable, not fun to drive unless you like boats, clearly not serviceable and the people who work here give dealers a bad name.

The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone.

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.