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The General Manager, James Dixon, is capable of lying
The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone.
James, We have already addressed this misunderstanding. I apologized in the way I communicated this to you and JP. I will be more than happy to discuss this further. Please call my cell at 918-892-4833. We never want anyone to feel like they have been lied to. It has never intentionally happened before. We honor our customers and I want to make this right. Please reach out to me as soon as you can. Respectfully, James Dixon General Manager 918-892-4833
The Nelson Mazda Cool Springs location was friendly and
The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!
Thanks for sharing about your experience with Nelson Mazda Cool Springs. We appreciate your business and hope to see you again soon!
Nelson is not what it use to be
Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.
Paula, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. I have called and left a message and would love the opportunity to turn this around for everyone. We are grateful for you. James Dixon General Manager Nelson Mazda Cool Springs 918-892-4833
Horrible repair service
Service Department doesnt know what they are doing! Third time in 3 months the window regulator has broken. The last two times WITHIN A WEEK OF GETTING THE REPAIR!! I am horribly upset with them. I paid the money and now I have to take multiple days off work over and over to get the car fixed. Why is it only you guys that I have issues with!
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We are looking into why this keeps happening. I know our Service director is in contact with you and we are making arrangement to pick up your car so we can get this resolved as soon as possible. If you have any questions, please feel free to call me. James Dixon General Manager 918-892-4833
The dealership was awesome to work with, we only had to...
The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.
Thank you for choosing Nelson Mazda Cool Springs, your feedback and rating mean a lot to us. We're glad Adam was able to help, and we hope to see you again!
Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.
Thank you for your very kind review, Grace. We strive to make sure that all of our customers leave happy, so it's great to hear about your excellent experience here at Nelson Mazda Cool Springs.
Love Nelson Mazda! I’ve bought my last two cars here and...
Love Nelson Mazda! I’ve bought my last two cars here and will buy my next car here too.
Suzanne, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
We will never go to another dealership. Nelson Mazda was...
We will never go to another dealership. Nelson Mazda was our best experience yet! Thanks!
Luellyn, Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Matthew was very helpful and went above and beyond to...
Matthew was very helpful and went above and beyond to deliver my new CX 5 to me at my home. This is my 4th auto purchase with Nelson Mazda over the past years and the staff, both sales and service are the very best!
Harriet, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Matthew and our team here at Nelson Mazda Cool Springs are glad to have you as a customer.
Quick and friendly service, very nice waiting area. You...
Quick and friendly service, very nice waiting area. You get a video of the inspection.
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.