Nelson Mazda Cool Springs

Paulina met with both my wife and I twice, both times on a Saturday (due to my wife's work schedule), and each time did a wonderful job explaining our options. Once we decided on and purchased the 2023 CX-5 Carbon edition, she sat in the car and explained all the features to my wife. We traded in our 2014 Mazda CX-5 that was also purchased new from Nelson (Old downtown location). Overall, we were completely satisfied with the transaction and would not hesitate to refer a potential customer to Paulina.

There was no haggling, Gabriel was with us every step of the way, never once refusing anything we asked. He actually remained an hour and a half past closing time to get us closed and on our way.

I recently had a problem with service department. A family member took my car in for an oil change, and it was recommended that the engine air and cabin filters be changed. I had changed the cabin filter myself within the last six months, and had driven fewer than 3000 miles since. I called to voice my concern, and was sent to voice mail and the call was never returned. I tried to connect online, and again received no reply.

I bought a new Mazda3. My mistake. Six months old, this car needed $4300 in work. Not wrecked. Not abused. Mainly interstate miles. Transfer went out, also took a strut with it. Nelson Mazda didn’t even get all the parts back on the car and I had to take it back for that. The car handles like a pontoon boat, it has lost pick-up in under 8000 miles, it rattles but the knuckleheads here don’t hear a thing! Steer clear of this place and of Mazda. Not reliable, not fun to drive unless you like boats, clearly not serviceable and the people who work here give dealers a bad name.

The General Manager, James Dixon, is capable of lying straight to your face. When we arrived at the dealership, James clearly stated he would honor the Ford Motor employee discount. He said they could not list it as an S Plan, but would deduct money to meet the Ford employee discount price. He said, this is because doing too many S Plans would get them audited. He then transferred us over to a Sales person, Mario. After long chats, several test drives, and then finally reviewing cost, Mario said they would not honor the S Plan. I asked to speak to James Dixon again. James came over and looked me straight in the face and said, “When I stated that, I was speaking hypothetically.” I was completely shocked! And when I reiterated his exact words, he said, “No, I was saying IF we would offer that pricing. But we can’t do that.” Well, I don’t like liars and walked out immediately. Especially liars who do it straight to your face. I would NOT recommend Nelson Mazda to anyone.

The Nelson Mazda Cool Springs location was friendly and welcoming and my Client Rep, Ian Conner, was VERY patient with all my questions and if he didn't have the answer right away, he always got back to me promptly. I happily recommend Nelson Mazda and ask for Ian Conner!

Today, July 15, 2022, I took my Mazda CX 5 to Nelson to have my oil changed and filter. Upon checking out, I ask for a coupon. Every time I have taken my vehicle in the guys in service where alway so nice to offer me a 10% off coupon, however today I inquired about a 10% coupon and was told they knew nothing like that. I drive from Clarksville to have my vehicle serviced here but I will elect to have my vehicle serviced somewhere else now. I understand I am only one customer, but when a number of customers take their business else where because of the personnel, management will notice. In Addition to the whole coupon incident, the 2-3 boys that were at the check out were very unprofessional, hence they were loud, joking and showing each other instagram video and laughing. Nelson is not what it use to be.

Service Department doesnt know what they are doing! Third time in 3 months the window regulator has broken. The last two times WITHIN A WEEK OF GETTING THE REPAIR!! I am horribly upset with them. I paid the money and now I have to take multiple days off work over and over to get the car fixed. Why is it only you guys that I have issues with!

The dealership was awesome to work with, we only had to deal with one person from start to finish. Their sals staff worked on no commission, so they were not pushy on trying to make a sale, it really made the whole experience relaxing and enjoyable. I would highly recommend them.

Amazing experience. Our advisor makes our purchase easier. Very knowledgeable and professional. Highly recommended. Easy to contact with if you need anything! We love our experienced here.