"We'll Make a Believer Out of You!"
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I've got what i wanted. Ty was able to answer all our questions quickly and professionally. Despite the stack of papers that had to be signed the leasing... process went smoothly.
Bottom line: It's generally never fun to purchase a vehicle. But the Internet has changed our lives, so take advantage of it. I found Nelson Mazda's website... to be up-to-date, which is really helpful. Our purchase process took 3+ weeks with little pressure from the dealership. We had several cars we were benchmarking against the Mazda 3. We actually upgraded our final decision from an I to an S Grand Touring, which may not have happened if we didn't feel like we could come back to the dealership several times to talk about the vehicles AND test drive them. Between my husband and I, we test drove at least 4 vehicles.
Thanks for taking the time to review us! We're so glad we could help you find the perfect Mazda3 for you and your husband.
Andrew was absolutely amazing and so was the entire crew. They treated my mother and I great! I wouldn???t change my experience with them!
The salesman was Andrew. He really knew the car and very good at going through its features. He genuinely seemed a fan of Mazdas which provided a good... level of comfort about making the purchase. The rest of the staff were very low key. The purchase didnt have that high pressure talk to every manager feel. It was better than I had expected.
Ty Johnson took amazing care of me. He answered all of my questions with absolute patience and empathy. Never pushy and genuinely just wanted the best... experience for me and it totally was. I walked in for a test drive and walked out with a car because of how accomadating he was. He changed my perception of what a dealership is.
The entire experience was so smooth from beginning to end. No high pressured sales and everything was upfront and professional. Easiest car buying experience... ever...
The second I walked into Nelson Mazda I knew something was different. I had already been to three other dealerships and was not enjoying shopping for a... new pre-owned car. But EVERYONE at Nelson Mazda was so nice a laid back - it was refreshing. A very special shout out to and thanks to Levi - he was a treat to work with and made the whole experience a good one. He never pushed or pressured me in any way. It was all about me and what I was looking for in my next car. I can???t say enough good things about their team - great folks.
Everyone at Nelson Mazda was great! Not one complaint! First time car buyer and I would buy my next car from Nelson Mazda. Cassie was a pleasure and would... recommend to anyone.
I see all this many wonderful 5 starts reviews of Nelson Mazda Cool Springs, and I would give 5 stars myself based only on my Feb/2017 experience leasing... my Mazda 6. Honesty, transparency, good prices, no hassle, great team. That is why i returned to this dealer this April for a 2013 Sentra I bought for my daughter. I tested the car, only 76K miles on it, not very old, indisputable Carfax report. Patrick Robertson gave me a good discount, I was very happy again, but I declined the extended warranty thing. Well, a little after 3 months after the purchase, the CVT transmission start to fail. On the 4th month purchase anniversary, I went to Nelson Mazda to check whether anything could be done as inevitably the CVT needed full replacement. To be fair, Patrick never promised any specific help, but he did promise he would look into it any possibilities and get back to me. The car was serviced in another Shop in Brentwood, I sent Patrick and Customer Service folks at least 3 emails just asking if any help would happen, but no response so far. No calls, no replies. For the second experience, I would rate Nelson Mazda one star. So, I am leaving 3starts in this review because they were great first time. I'd avoid any used car from them though.
Hello Fabio, Thank you for taking my call. I am so grateful for you and your willingness to communicate your experiance with us. I hope that our conv...ersation was sufficient in handling your concern. Please contact me anytime if you need anything else. James DIxon General Manager 615-435-2553