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Nelson Mazda Cool Springs

(1,565 reviews)
Visit Nelson Mazda Cool Springs
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 14 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (888) 429-3519 (888) 429-3519
Used (877) 258-6988 (877) 258-6988
Service (866) 593-5272 (866) 593-5272

Reviews

(1,565 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Nelson Mazda Cool Springs from DealerRater.

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Top-notch dealership; everyone was very friendly and very...

Top-notch dealership; everyone was very friendly and very transparent/helpful throughout the whole car-buying process. Phill did a great job helping me from start to finish from the test-drive to the paperwork. Also shoutout to Rob too whom Phill was training. Really happy with my Mazda 6 from the Nelson Mazda-I’d recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Trim needed repair

While I had to get the trim piece repaired I mentioned the control center was not performing correctly. The service team inspected and sent a video detailing what will be necessary to fix it and ordered the replacement. I would recommend them to family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I was told 1 price after I got there I was told y'all had...

I was told 1 price after I got there I was told y'all had to call and placed the order for the door handle after I left in y'all 2020 Mazda bait car to tear up my window and didn't want to replace that or fix it correctly I was very unsatisfied with Mazda service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

My name is James Dixon and I am the General Manager here at Nelson Mazda. I want to apologize that your visit was less than satisfactory. Would you please give me a call so we can discuss in detail on how we can resolve your concerns? My number is 615-435-2603. Thank you for your time. James Dixon

Dealer response

My name is James Dixon and I am the General Manager here at Nelson Mazda. I want to apologize that your visit was less than satisfactory. Would you please give me a call so we can discuss in detail on how we can resolve your concerns? My number is 615-435-2603. Thank you for your time. James Dixon

Absolutely love getting work done here. The team is...

Absolutely love getting work done here. The team is always on top of it and very thorough! I never need to follow up because communication at this location is impeccable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

We really appreciated that Chris let us know the...

We really appreciated that Chris let us know the advertised price was the real cost of the car. He spent a lot of time with us and was patient as we checked everything out. Everyone we dealt with at Nelson Mazda was kind and forthright.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My interaction with the team was exceptional. They were...

My interaction with the team was exceptional. They were friendly, funny, and worked with me to get what I wanted. I had a great time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nelson Honda is the best! Thank you for taking care of...

Nelson Honda is the best! Thank you for taking care of first responders and doing my oil change! I will definitely recommend to anyone who has car needs. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A pleasure and very easy to deal with and got the deal...

A pleasure and very easy to deal with and got the deal exactly where we needed to be. We could not be happier with our experience and Nelson Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I've been using Nelson Mazda to care for my B3000 pickup...

I've been using Nelson Mazda to care for my B3000 pickup for several years now. Always have had a good experience. Devin and the rest of the staff do a great job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I’m always made to feel like part of the Nelson Mazda...

I’m always made to feel like part of the Nelson Mazda family!!! Service is done right and on time!! Fully recommend becoming a part of the Nelson family!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.