Ken Garff Chevrolet

Excellent service, Roy friendly and highly recommend this salesman for a smooth car buying experience!

Maybe about two years ago, I switched from taking my vehicle up to Larry Miller's in Murray and started bringing it to Garffs in American Fork. He started out great, I thought. However, on February 11th I brought my vehicle in to have the oil changed and the engine light checked. I was told that the thermostat was bad and needed to be replaced. it was also recommended that a radiator flush be done. I agreed to both services. then about one week after the radiator flesh and service, the light came on saying that my Antifreeze was low, Which I thought was strange, since it had just been flushed and refilled. No big deal, though. I simply added some more antifreeze. Then my app on my. iphone told me that I only had 15% Left on my oil. That's weird, right? Since I just had it changed less. than a month ago. So I looked at the little sticker on the windshield and sure enough, it had not been replaced. Also on the dashboard indicated that it had not been reset. So I pulled the depth stick and checked and sure enough the oil was extremely black and low.. So I called the dealership to explain the situation expecting. a listening ear like you like your advertisements indicates, But I was surprised that the service tech that answered the phone Basically told me I must be mistaken and that he was sure that the service Tech had changed the oil.. Not the best customer service, I've ever had. However, he said my service Manager Matt Was off today and I would need to call back on Monday. Later that day, I decided to call again and speak with a general manager Hoping to be treated differently than. the last phone call.. To my surprise, when I told The receptionist I would like to talk to a general manager She said she would transfer me to service And the next thing I heard was the phone being hung up.. I'm very disappointed.. Fearful of where this might go, I have videoed myself checking the oil so that I have proof. It was never changed since the service manager basically called me a liar. Very disappointing. Now I am questioning what services I have paid for were done and what services were in fact not done.

Maybe about two years ago, I switched from taking my vehicle up to Larry Miller's in Murray and started bringing it to Garffs in American Fork. He started out great, I thought. However, on February 11th I brought my vehicle in to have the oil changed and the engine light checked. I was told that the thermostat was bad and needed to be replaced. it was also recommended that a radiator flush be done. I agreed to both services. then about one week after the radiator flesh and service, the light came on saying that my Antifreeze was low, Which I thought was strange, since it had just been flushed and refilled. No big deal, though. I simply added some more antifreeze. Then my app on my. iphone told me that I only had 15% Left on my oil. That's weird, right? Since I just had it changed less. than a month ago. So I looked at the little sticker on the windshield and sure enough, it had not been replaced. Also on the dashboard indicated that it had not been reset. So I pulled the depth stick and checked and sure enough the oil was extremely black and low.. So I called the dealership to explain the situation expecting. a listening ear like you like your advertisements indicates, But I was surprised that the service tech that answered the phone Basically told me I must be mistaken and that he was sure that the service Tech had changed the oil.. Not the best customer service, I've ever had. However, he said my service Manager Matt Was off today and I would need to call back on Monday. Later that day, I decided to call again and speak with a general manager Hoping to be treated differently than. the last phone call.. To my surprise, when I told The receptionist I would like to talk to a general manager She said she would transfer me to service And the next thing I heard was the phone being hung up.. I'm very disappointed.. Fearful of where this might go, I have videoed myself checking the oil so that I have proof. It was never changed since the service manager basically called me a liar. Very disappointing. Now I am questioning what services I have paid for were done and what services were in fact not done.

Troy and Josh were awesome! We were in and out of dealership in less then 15min with a new vehicle. We drove 5.5 hrs they had everything all ready for us when we got there! They were easy to work with! These guys rock! Highly recommend them if your looking for a new vehicle. Thank you guys

Bought a used Chevrolet Impala. When I got it home, I found that it had been in a wreck. I called the dealership and they pulled the Carfax and found that indeed it had been in an accident. The thing that bothers me is that they didn’t disclose it at the time of the sale and because I thought Ken Garff is reputable, I didn’t do my due diligence. They were going to call me back and tell me what they could do for me, but never did. Beware!

I own a 2015 1 Ton Diesel Pick up truck. I brought it in for an Air bag recall. The part was in stock and I was able to get the truck in the next day. That was a good experience. I had a check engine light showing a glow plug issue on Cylinder 4. I asked for a price to repair it. The service writer told me that that particular cylinder was considered as tuff to get to and that the price would be 500.00 to fix it. Seemed excessive to me. So I asked my son in law who is a diesel mechanic to handle the issue. My son in law and I went to an auto parts store and picked up a genuine GM glow plug this morning. We removed the fender cover and pulled the steering arm off and removed the cracked glow plug and installed the new on in about 35 Minutes. There biggest issue was the 20 bolts holding the cover on. What I learned today was that Diesel isn't your specialty. This is my first bad experience with your service department. You guys have done a great job in the past. This just didn't seem like you understood what you were doing. There was two other items listed on your inspection. 1 said a fuel leak. The only thing we found was a spill sign of fuel when the primary fuel filter was changed a couple of weeks ago. This truck sits in my garage most of the time... WHICH I know is a bad thing. Lastly the idle arm was reported as having excessive play. The truck has 63,000 miles on it and yes it seemed broken in and had not shown a sign of being greased ever. I will keep an eye on it. I truly appreciate being told! as this truck was sent if for a specific reason and I do appreciate you taking the time to evaluate the condition. This isn't a deal killer going forward. I am just disappointed in your diesel engine knowledge. No need to call me or reply to me. YOU guys do a great job normally....

I had a 2018 Chevy hybrid and took it to Ken Garff several times for service which were all performed quickly and at a fair price. Last week the 2018 had a complete transmission failure and I had it towed to Ken Garff Chevrolet. The service writer told me right up front that I had spent several thousand dollars on the vehicle. Two check engine lights and a starter failure that also required towing to Ken Garff. He recommended I not spend several thousand more on a transmission. He personally walked me up front and found Troy a salesman. Troy spent some time going through the used inventory and couldn't find a Chevy that met my needs. He then suggested a 2021 GMC that was just taken in trade. Troy personally out to the lot across the street. It looked very nice and so we drove it. Decided it would be a great replacement truck. We sat down and with no hassle and no pressure Troy offered me a great deal and included almost the blue book value for my trade even though the transmission was out of service. We shook on it and they took it back and washed it and I was out the door with my "new" truck in a couple of hours. And finance manager made a great deal on financing and we agreed on an extended warranty. They even did a complete ceramic coat on the paint for free. And I get free car washes and free oil changes for two years. I can't recommend Ken Garff high enough the were great. Thanks Troy

I was traveling north on I-15 when I had some trouble with my 2017 Chevrolet Colorado truck heater. I called a few dealers on route and American Fork Chevrolet said they could get it in at 1:30 PM on 10/06/23. We made it just in time for our appointment and were promptly told that the soonest they could look at it was the following Monday. I told them that was not when the scheduler had told me and he replied that they did not have access to their schedule and didn’t know what they were doing. The guy in the service department acted put-out and rude by me even being there. When I shop for a new truck in six months or so, Ken Garff will not get my business. Also, I need service on my Volvo but today we decided that we’re taking it to Las Vegas. I can buy a new car or truck anywhere so really all you have to sell me is service and today you failed.

Best Sales experience I've ever had. Shopped around but no one could touch Zach and Roy's offer. Listened to our unique needs and did what they could to make it happen. Will come here the next time I need a car. Outstanding Service!

Got the job done on time, rescheduled some repairs they could not complete in the alloted time