Ken Garff Chevrolet

At first, everything seemed great. I bought a Jeep with lower miles, financing went smoothly through my credit union, and I even purchased the Technology Service Contract because I was under the impression that I had pretty comprehensive coverage. Then reality set in. Before I had even used half a tank of fuel, the check-engine light came on. This happened on a Sunday, so I had the code pulled myself. It showed an issue with the oil pressure switch circuit, indicating the switch was stuck open. No big deal, I thought—I have a service contract. I scheduled an appointment and brought the Jeep in, only to find out that the oil pressure switch wasn't covered. Then I was quoted nearly $800 to replace it. I said absolutely not. I'm a professional mechanic, so I replaced the switch myself. The part cost me $75, and the job took me a little over two hours of my own time. Nearly $800 versus a $75 part and a couple hours of labor? You tell me. After that experience, I decided I don't want this dealership touching my vehicle again and wanted to cancel the service contract. I called on a Monday morning and was told they were extremely busy and that I should leave a message. So I drove down there myself. Funny enough, when I arrived, there seemed to be quite a few people standing around. I eventually got the information I needed to cancel the service contract and sent everything in as instructed. So far, I've received zero response and I'm still waiting. The biggest issue isn't even that something went wrong with the Jeep. Used vehicles can have problems—that's part of buying a used vehicle. The problem is the experience afterward: paying extra for a service contract only to find out the repair I needed wasn't covered, being quoted nearly $800 for a repair I completed for $75 in parts, and then getting the runaround when I tried to cancel the contract. I would not recommend Ken Garff American Fork based on my experience. I went into this transaction expecting a dealership that would stand behind what they sold me. Unfortunately, that's not what I experienced.

Good service taking in my Trax. Matt is so great helping with any questions! I trust Ken Garff Chervolet!

Everything was taken care of and accomplished exactly as I wanted it to be done.

Great service friendly quick turnaround They also washed my vehicle before bringing it out as well

Too expensive I had the job half done before I took it to them and they charged me a whole lot of money to do a 20 minute job

Knowledgable techs and office. Easy scheduling and reasonable pricing. Always confident of their work. Love their service.

Professional staff, friendly, helpful and get the work done quick. These guys are great. Willing to ask any questions I had.

Colton was my service advisor and he was great. Kept me informed and had the work done in a great time. Even pulled my car to the door in the rain so I didn't have to get wet.

The last service I had done there was great Sierra the service tech. Did a amazing job assisting me.

They had the part I needed in stock and were able to install it right then. It was a great experience!!