Ken Garff Chevrolet

Reviews

4.5 out of 5 4.5
102 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 18, 2018

    I was very great full to service department. They went above and beyond to get my truck repaired, serviced and back on the road. These guys are awesome.... Thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 9, 2018

    This is our second vehicle we have bought from here and we will keep coming back. Our salesman (Colby) has been so patient and good with us while trying... to find the right vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    October 31, 2018

    Took our truck in for antifreeze coming from the passenger side. They called and said it was the water pump. $1300.00 + later it had a new water pump.... Took the truck back out... NOPE antifreeze still blowing out the passenger side. Took it back to them. 4 days later they "believe" it is the heads. They quoted me $5600.00 before tax to do the heads. I call around to 3 diesel centers and get a price from $3000 - $4000. So I confront them about their price and the $1300+ we already put into it for a water pump that was NOT the problem. The only way they will refund any of the water pump is if we have them do the heads. I'm by all means not a rocket scientist but why in the xxxx would I spend $5600 on a job that you have already misdiagnosed and is xxxx near twice the price of any where else. So I sat down with the service manager and he agreed they would do the heads with after market parts for $3500 out the door, but will not compensate us anything on the water pump. His words... "well the water pump was bad." Even IF the water pump was bad that is NOT what the problem was when I brought it in. There was NO antifreeze leaking from the bottom of the engine. Only out the over flow hose on the passenger side next to the over flow bottle. And the only time it leaked was under a load going on a step up hill. Needless to say Ken Garff will NOT be working on any of our vehicles EVER again.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2.0 out of 5
    October 23, 2018

    I took my 2015 Silverado in (with an appointment) to have the Onstar System repaired and the oil changed. My vehicle is beyond the warranty period. I... left the vehicle for the entire day. I did receive a phone call late in the day that my vehicle was ready but they were unable to fix the Onstar because the part needed to be ordered. I was fine with that and was promised the part would be ordered and I would get a call when it was in. TWO WEEKS LAPSE. NO PHONE CALL. Then I called them and they said that the part had not been ordered because it was one of two different parts and they needed the part number off the old part and they needed me to bring in the truck so they could tear it apart and get the correct part number from the old part. Then they could order the part and then when it arrived they could install the part. Why didn't they do that the first time when they had the truck all day? So I had to take the truck in and wait in the waiting room while they determined the right part. This cost unnecessary time and trips back for me. Should have been done correctly the first time. Bottom line......my sales experience was great. My service experience with this repair and other more minor things has been less than favorable. Choose someone else to fix your car.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    September 1, 2018

    Great service answered all my questions and concerns was up front and honest and found me exactly what I wanted thank you great place to buy from

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    May 16, 2018

    Was in the area and noticed that my brakes needed serviced right away after making that terrible sound. This was the one shop that could get me in the... same day. I was So imoressed with D.R. in the service department. His prices were amazing, he was very caring & made sure his team did a thirough job for a BETTER price that I would expect to have pay at a local mechanic. Plus he got me right in & out! I LOVE this place, i love DeR. And i will recommend and be back!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    March 23, 2018

    As the heading says we were not looking to buy , we were looking to compare But these guys were were great beyond our expectations and then some The... whole team , the sales guy, the manager the finance guy Wow

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    March 14, 2018

    Great service! Very happy with my car! They were quick and very friendly! They had all the paperwork ready when I was in a hurry!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 16, 2017

    The lady just put out the sign that the lot is full

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you!

  • 5.0 out of 5
    December 14, 2017

    Shannon was incredibly helpful and very knowledgeable. Definitely earned my business.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you, Derek!

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Ken Garff Chevrolet

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