Clay Cooley Chevrolet

This is hands down THE WORST car buying experience I have ever had. They are shady to upmost! I went in with a pre-approval from Capital one as well as... a trade in finance thru Cap 1. I pointed out issues I had with the vehicle BEFORE the purchase and was told that they would be taken care of...Long story short, THEY WERE NOT. I ended up having to call capital one and have them pull the financing in order for this dealer to do WHAT THEY WERE SUPPOSED TO DO ANYWAY! With the financing pulled, they started talking a different tale. This grimy manager came out stating that he had agreed to doing these things already and he doesn't know how that was miscommunicated. A LIE! I asked the sales person SPECIFICALLY and he told me the dealership was refusing, but he might be able to do it out of his own pocket. On top of all of this, I checked my credit and they ran my credit ELEVEN times. Why would you even need to run my credit once when I come in with a PRE-APPROVAL! I will never buy from this dealership again and if you're smart, you won't either!

Called in on a vehicle I saw on the cars.com spoke with a very will spoken sales representative. I was able to make it in the same day once I got off work... and was out within two hours with numbers agreed. Thank you Clay Cooley Chevrolet

Service was truly amazing! I would most definitely recommend others to experience great customer service like I have. Mr.Ryan Thompson was my representative... and from start to finish, he made sure that I was completely satisfied with buying my brand new car!!!

Between my wife and I, we've purchased AND PAID OFF 5 cars from this dealership but still there's NO customer appreciation. The salesmen that "I've dealt... with" are fantastic but management and the finance department SUCKS! Alone I make 60k with a decent credit score plus 3 cars paid in full from this exact dealership. There's no reason why I would/should need a cosigner yet they ask for one. On paper I stand alone and have never needed a cosigner. I feel this comes from a personal and judgmental place. I'm not with the game's being played. They want to do business with males only if accompanied by a female for a cosign. 2 people making 30k will get the same car a male can't get alone while making 60k (the income is the same amount). I will not be going back and will reach out to the BBB because of their OVERT DISCRIMINATION!!!

Do not buy from any clay Cooley dealer!!!!! They will screw you until you’re loan is paid off. I bought the extended warranty for 90,000 miles when my... used car had 31,000 miles on it. Spent $1,500 for them to tell me it was only covered until 90,000 miles on the car. Not 90,000 from when I bought the car. I asked what if I bought a car with 88,000 miles on it. They said it would be covered until 100,000. That’s $1,500 for 12,000 miles of coverage!!! Wth!!! Please go somewhere else!!! They were never honest from the moment I bought the car with numerous other examples.

We bought a car , Very upset, the financial manager and general manager at clay Cooley Chevrolet at irving Tx, was so rude no manners to treat customers,... they don’t care about customers, the way they talk is so offensive and disrespectful, I will never go to any clay Cooley dealership , also the next day went for oil change and inspection I was there from 11: 00 am to 3pm, also they want to sell it a $2,000 warranty, and they say there is no way to remove it you have to buy it anyways. Is a nightmare buy it from them, HOPE NEVER HAVE TO CAME BACK AGAIN.

Well I been going there for my oil change since I got my truck a year ago. I haven't had a problem. They are friendly and good customer service.

Awesome!!!!!!! Salesman Ruben aka Tiny was the best !!!!!!!!! Their whole financial team was wonderful !!!!!! Even the guy that detailed my truck was perfect!!!!!!!... Most definitely coming back !!!!!

The last time I had taken my car to this dealership to get an oil change and tire rotation I questioned whether or not they rotated the tires. They also... overfilled the engine oil and had to take it back and drain some out. I decided to try them again on July 2nd only because they are close to my office. So I went in to get an oil change and tire rotation except this time I secretly marked one of the valve stems to see if the tires were rotated. The tires were not rotated but yet I was charged for the service.