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Duran Auto Inc.

(111 reviews)
Visit Duran Auto Inc.
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–4:00pm
Tuesday 9:00am–6:00pm 7:00am–4:00pm
Wednesday 9:00am–6:00pm 7:00am–4:00pm
Thursday 9:00am–6:00pm 7:00am–4:00pm
Friday 9:00am–6:00pm 7:00am–4:00pm
Saturday 9:00am–3:00pm 7:00am–2:00pm
Sunday Closed Closed
(718) 502-8141 (718) 502-8141

Reviews

(111 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Duran Auto Inc. from DealerRater.

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The best auto repair & dealers-ship around

I have been a loyal cuscustomer of Duran Auto inc. for about 6/7 years... The owner Andre is very knowledgable about a wide variety of cars and jeeps. The quality of the repairs made to my vehicles have always been of the highest quality parts and excellent service. The repair we done right and I never had a complaint. I highly recommend Duran Auto to all my family & friends and bring there cars to Durans for repairs as well... In addition, I have punched 4 vehicles from its dealership for both family and myself and never had a complaint. I have had many mechanics service my cars prior to Duran but none of the throughly inspected my car to ensure my safety no matter the repair and let me know what needs to be repaired.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Used Car, Toyota'Yaris,2007'

Hi recently purchased a used car from Duran Auto. I really appreciated Andre, Jay and Andre`s father`s patience with me during the time I was trying to find a car good for me and affordable. They were very understanding with my many questions regarding buying a used car. They always returned my calls. No matter how many times they contacted me and shared information with me regarding a car, if I declined, they understood. I didn't feel pressured that I had to buy anything. Their suggestions were always to wait, and the car that you are looking for Will come in. The customer service was excellent, Respectful and Most of all Honest, as well as professional. Andre even accepted my trade-in. THANK You Duran team, and it was a pleasure buying a USED car from you. FOR ME,I feel like I got a good deal. I hope to refer other customers to you in the near future, Just as I was referred to you by a trusted Customer, who spoke highly of your service, your cars are of good quality. BEST WISHES

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

HI DEBORAH! THANK YOU FOR YOUR KIND WORDS. BELIEVE ME, IT WAS OUR PLEASURE TO SERVE YOU AND WE HOPE YOU GET GREAT SERVICE FROM YOUR YARIS!! JAY

Satisfied customer

I've been coming here for close to 15 yrs and have ALWAYS received quality service. They have consistently maintained a high level of integrity that you won't find at other shops & dealerships. Very patient & honest. Mario, Andre, & Jay are the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It was a pleasure to have assisted you Harry. You are a true professional and I'm glad we were able to provide what you deserve. Jay Garcia

Overall good experience

My car was breaking down after years of abuse from me and I needed something fast. I found a little Hyundai Accent coupe on cars.com at Duran Auto and I went to go see it. The location seemed a little sketchy at first but the owner was super nice and even the finance guy who I immediately didn't like on the phone, turned out to be super nice too. He's just grumpy lol. I bought this car from them a year ago and I've got to say, I haven't had to put any work into it. It's over a decade old, not very nice, very utilitarian. No frills. But it's been super reliable and that's what I needed. I would absolutely recommend Duran Auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Jessica: I'm glad this vehicle has worked out for you. Continued success! Grumpy

Patient with me

My 1992 honda was serviced at Durans over the past several years, and I did not want to invest in more maintainence on it. I was debating over the past six months about getting another car. Andre and Jay,and Mr. Mario were extremely patient as I shopped looking at several different cars and test driving them as well, but was not prepared to purchase. I kept checking in looking at the inventory and I finally was prepared to select a vehicle in my price range. They arranged financing and the other needed paperwork required to complete the deal. I appreciate the effort taken with me, I am no easy sale. There was no pressure but I felt comfortable. Thanks guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your quite welcome and thank you for not only remaining loyal to our establishment all these years, but to give us the opportunity to earn your business once again. Jay

Great overall experience

Dealt with Jay to purchase a minivan before my wife gave birth later in the month. I searched various dealers and they did not honor what was advertised. It wasn't till going to Duran Auto that me and my wife felt confident that we were making a good purchase on a reliable family car. Jay was also very helpful in making sure we were approved for an auto loan. He showed us the car fax. It's a month we have had this minivan and it's still running as it did when I drove it off the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

ERNESTO, ITS SO GOOD TO HEAR FROM YOU AND THANK YOU FOR YOUR KIND WORDS. I CONGRATULATE YOU AND THE MRS. FOR THE BIRTH OF YOUR CHILD AND WISH YOU ALL THE BEST FOR THE NEW YEAR. JAY

Forever grateful

I was referred to Andre by a long-time preferred client of theirs and a great friend of mines. My financial situation was tenuous to say the least but I was treated with the utmost respect and Andre and Jay, the finance manager, did everything in their power to put me into a reliable and safe vehicle. I explained my situation and they worked tirelessly with me to purchase a vehicle at a price I could afford. Andre even steered me away from a vehicle I wanted and Jay placed me in the vehicle I needed. They are customer-service oriented and not obsessed with the "sale" which in this day and age is a rarity. I cannot say enough about Duran Auto and their sincere dedication to having a satisfied customer. Thanks again fellas...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Your very welcome Mr. Blake. We strive to treat others the way we would like to be treated as well. Some folks like you make the process very easy. I was indeed a pleasure to work with you. Jay

trade in

My truck was towed in and was real bad. Sales guy showed broke down how I could use the money to get in a better car with a warranty which was what I real needed . They gave me moneuy on my trade and helped me out even though my credit was weak because of my ex. They got me in a nice Toyota y and made it so I could afford the payments. Was worried I couldnt swing it, but the sales guy looked out for me and t

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Pleasant and Friendly Atmosphere, & Professional

I was referred to Duran Auto by a colleague who bought a car from them many years ago. I was looking for a second vehicle that would basically get me too and from work, with minimum to no maintenance. I first met with Andre and he understood immediately my ignorance as it relates to buying cars. He made me feel like I really knew what I was talking about, and offered me a great deal on a Honda Civic. After meeting with Jay to do the financial paperwork, our conversation made it crystal and clear by the time I signed on the dotted line on what I was purchasing. Not to mention, Andre, Jay and I are all December babies...Sagittarius totally Rock! Thanks Duran Auto for making my first time (by myself) buying a vehicle experience AWESOME! I recommend them to ANYONE looking for a new or used vehicle, with no complications and service with a smile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

THANK YOU NICOLE FOR CHOOSING DURAN AUTO. IT WAS A PLEASURE TO WORK WITH YOU AND WE ARE HAPPY THAT YOU ARE HAPPY! IF WE DON'T SEE YOU, HAVE A HAPPY THANKSGIVING AND A WONDERFUL HOLIDAY SEASON!

So glad I went to Duran Auto!!!

Seen a Toyota Camry online and was a bit sceptical on driving down to the Bronx to take a look at it. The pictures looked great and the Carfax was perfect. Looked to good to be true so I decided to take a shot and drive down. Once I arrived to Duran Auto, I was greeted by an older gentleman named Mario(aka my new best friend). He was happy to show me the car and insisted that I take it for a ride. I was so glad I did because it truly drove like a new car. At this point I was ready to deal. Mario then introduced me to Jay the finance manager and he was a pleasure to deal with. He helped me with financing and an extended warranty. I couldn't have been happier with the entire transaction. While I was there I met a few of their customers and they had all great things to say about them. I can believe I found a place like this. Very honest and fair. Mario promised me a bottle of his homemade wine and I can't believe he came through and I just picked it up today...love this place!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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