Lester Glenn Ford

Sammy was above and beyond helpful when buying my first used car. He was patient, informative, and made sure I walked away secure and happy! You could tell he really valued customer relationships and happiness over just getting you out the door with a sale. Would 100% recommend him for anyone interested in a Ford at Ocean Township.

I purchased a 2026 Ford F150 on June 6, 2026. I flew in from the Detroit area for this specific vehicle. This was a cash deal. I had 2 serious issues with this dealership. 1. They were very unorganized and even though this as a deal that was not financed through them it took several hours to have the paperwork completed. 2. We had an overpayment of $1000.00 that was paid by certified check that I brought to pay for the vehicle. After numerous phone calls over 2 months finally received my overpayment back. This to me was unacceptable. If I shorted them they would have demanded the payment before I left with the truck. It was only after multiple phone calls and speaking with several employees that we were able to get our refund. 3. In calculating the sales tax for Michigan they overstated the amount by $391.00, to date they have refunded me $248.50, the remaining $142.50, they would not refund to me, as the the Manager stated there was an additional fee that was not disclosed or stated on the contract for purchase. We had a signed purchase agreement. Nowhere on this agreement did they disclose a third party company that would handle out of state registrations. At no time was this discussed. This purchase was a Z plan purchase, they are only allowed a certain amount for document fees- which on my contract were stated and collected in the amount of $150.00. They refused to reimburse the extra $142.50. This dealership committed fraud by charging an undisclosed fee. To any future customers buyer beware. I understand that this is only $142.50 but I’m certain that if I owed them this amount they would do everything in their power to collect. Anyone can make an error, how a company handles that error defines that company and the people employed by that company. This doesn’t speak well for them.

I brought my vehicle to Lester Glenn Ford on July 22, 2026, for a routine oil change and because I was receiving a "Powertrain Malfunction" warning on my dashboard. What followed was one of the most frustrating service experiences I have ever had. The day after dropping off my vehicle, I received a call from my service advisor, Theresa Lamer, requesting authorization for diagnostic work with several charges attached. When I questioned the charges because my vehicle has fewer than 60,000 miles and the powertrain should still be covered under Ford's warranty, I was told the charges were only being listed "for accounting purposes." Later that same day, Theresa informed me that the dealership believed the issue might be my transmission and that a master technician would review it the following day. At that point, I was hopeful the problem would be properly diagnosed and resolved under warranty. Unfortunately, communication quickly deteriorated. I repeatedly had to call the dealership myself to get updates, and promised callbacks never came. After my vehicle had been in their possession for several days, I requested a loaner vehicle because I needed reliable transportation for work. I was told there were none available and that I would be placed on a waiting list. On Saturday, after waiting four hours for a promised callback from Service Manager Steve, I finally reached him. I was told my oil change was nearly complete and that no faults or codes could be found. This was extremely confusing considering my check engine light, maintenance light, and powertrain malfunction warning had all been active, and the vehicle's performance clearly changed whenever the warning appeared. Despite previously being told they suspected a transmission issue, I was now being told nothing was wrong. Once again, I was told a master technician would look at it later. By Monday, my calls and voicemails went unanswered. Instead, I received a text message requesting authorization for additional diagnostic work totaling approximately $740, with no explanation of what work was being performed or why. Based on previous conversations, I believed these charges were being documented for warranty purposes, so I signed the authorization. On Tuesday, I was informed my vehicle was ready and that I owed more than $800. When I asked why the repair wasn't covered under warranty, Theresa stated it was not eligible and admitted she was unaware that I also had an extended warranty covering the powertrain, engine, and transmission through 83,000 miles. The problem is that I had spent the previous day trying unsuccessfully to contact the dealership to provide that information. Concerned, I contacted Ford Corporate. While I was on the phone, they attempted to contact the dealership multiple times and were unable to reach anyone. More surprisingly, Ford's warranty department informed me there was no record of any manufacturer warranty claim having been submitted under my VIN. When I arrived at the dealership to pick up my vehicle, Theresa could not initially locate my paperwork and eventually found it on her own desk. After I personally provided my extended warranty information, I was later informed that the repair would not be covered under that warranty either. The entire experience was marked by poor communication, missed callbacks, unanswered calls, conflicting information, and a complete lack of transparency. I still do not understand how the diagnosis went from "we think it's your transmission" to "nothing is wrong with your vehicle" to an $800 bill for repairs that were never clearly explained and apparently never submitted to warranty for review. I understand vehicle diagnostics can be complicated, but communication and customer service should not be. I left this experience feeling frustrated, ignored, and without confidence that my concerns were ever properly addressed.

Great people great service easy to work with make you feel comfortable and friendly too

Service consultant Theresa always does an outstanding job. Takes good care of our Escape. The dealership employees are always friendly and helpful. Shuttle service was much more appreciated since my wife cannot drive right now. Good job!

Great place. Transaction was quick and smooth. Would rexommmend this dealer to others looking for a ford

Just bought a F-350 at Ford dealership. Sales team was fantastic. I didn't like that there was no window sticker posted on the website but salesman Sammy produced one immediately as I walked in. I wish that pricing was more transparent but they came to a good price pretty quickly, I had done my research before going in, and knew what would be a good deal. Everything was very professional and a pleasure dealership to work with. I would definitely do business again with them.

Long wait time at the dealership for car service. You do not get a complimentary car to drive while your car is left for service.

The great dealership to make sure the right guy gets on your vehicle to make sure it’s done right

Had the best experience at Lester Glenn ford. Everyone there was excellent. They were very knowledgeable. And most importantly got me my dream truck!