Lester Glenn Ford

I brought my vehicle to Lester Glenn Ford on July 22, 2026, for a routine oil change and because I was receiving a "Powertrain Malfunction" warning on my dashboard. What followed was one of the most frustrating service experiences I have ever had. The day after dropping off my vehicle, I received a call from my service advisor, Theresa Lamer, requesting authorization for diagnostic work with several charges attached. When I questioned the charges because my vehicle has fewer than 60,000 miles and the powertrain should still be covered under Ford's warranty, I was told the charges were only being listed "for accounting purposes." Later that same day, Theresa informed me that the dealership believed the issue might be my transmission and that a master technician would review it the following day. At that point, I was hopeful the problem would be properly diagnosed and resolved under warranty. Unfortunately, communication quickly deteriorated. I repeatedly had to call the dealership myself to get updates, and promised callbacks never came. After my vehicle had been in their possession for several days, I requested a loaner vehicle because I needed reliable transportation for work. I was told there were none available and that I would be placed on a waiting list. On Saturday, after waiting four hours for a promised callback from Service Manager Steve, I finally reached him. I was told my oil change was nearly complete and that no faults or codes could be found. This was extremely confusing considering my check engine light, maintenance light, and powertrain malfunction warning had all been active, and the vehicle's performance clearly changed whenever the warning appeared. Despite previously being told they suspected a transmission issue, I was now being told nothing was wrong. Once again, I was told a master technician would look at it later. By Monday, my calls and voicemails went unanswered. Instead, I received a text message requesting authorization for additional diagnostic work totaling approximately $740, with no explanation of what work was being performed or why. Based on previous conversations, I believed these charges were being documented for warranty purposes, so I signed the authorization. On Tuesday, I was informed my vehicle was ready and that I owed more than $800. When I asked why the repair wasn't covered under warranty, Theresa stated it was not eligible and admitted she was unaware that I also had an extended warranty covering the powertrain, engine, and transmission through 83,000 miles. The problem is that I had spent the previous day trying unsuccessfully to contact the dealership to provide that information. Concerned, I contacted Ford Corporate. While I was on the phone, they attempted to contact the dealership multiple times and were unable to reach anyone. More surprisingly, Ford's warranty department informed me there was no record of any manufacturer warranty claim having been submitted under my VIN. When I arrived at the dealership to pick up my vehicle, Theresa could not initially locate my paperwork and eventually found it on her own desk. After I personally provided my extended warranty information, I was later informed that the repair would not be covered under that warranty either. The entire experience was marked by poor communication, missed callbacks, unanswered calls, conflicting information, and a complete lack of transparency. I still do not understand how the diagnosis went from "we think it's your transmission" to "nothing is wrong with your vehicle" to an $800 bill for repairs that were never clearly explained and apparently never submitted to warranty for review. I understand vehicle diagnostics can be complicated, but communication and customer service should not be. I left this experience feeling frustrated, ignored, and without confidence that my concerns were ever properly addressed.

Great people great service easy to work with make you feel comfortable and friendly too

Service consultant Theresa always does an outstanding job. Takes good care of our Escape. The dealership employees are always friendly and helpful. Shuttle service was much more appreciated since my wife cannot drive right now. Good job!

Great place. Transaction was quick and smooth. Would rexommmend this dealer to others looking for a ford

Just bought a F-350 at Ford dealership. Sales team was fantastic. I didn't like that there was no window sticker posted on the website but salesman Sammy produced one immediately as I walked in. I wish that pricing was more transparent but they came to a good price pretty quickly, I had done my research before going in, and knew what would be a good deal. Everything was very professional and a pleasure dealership to work with. I would definitely do business again with them.

Long wait time at the dealership for car service. You do not get a complimentary car to drive while your car is left for service.

The great dealership to make sure the right guy gets on your vehicle to make sure it’s done right

Had the best experience at Lester Glenn ford. Everyone there was excellent. They were very knowledgeable. And most importantly got me my dream truck!

Theresa took great care of me at my F150s latest service. I can always depend on terrific service at Lester Glenn Ford.

I was very fortunate to have found the rare truck that I wanted at this local dealership. My alternatives were mainly sketchy eBay sellers and less than professional used car dealerships. However, Lester Glenn is a major operation that has a good reputation - and for good reason. My experience with them was very low stress and Sammy Velazquez was very accommodating, going so far as to personally deliver my truck to my home a few miles away. He was very low pressure and basically just gave me the keys and told me to check it out for myself with a test drive. After deciding that I would take the truck, we took care of adding the truck to my insurance while we waited for the finance guy to finish with the customer ahead of me. This, unfortunately, took quite a long time because I believe they were new and still mastering the systems. My experience with the finance guy was probably par for the course. He had added about $10,000 of optional junk to the bill and apologized, stating that he "has to do it this way." We then went over the extras and I decided I did not want any of them. Fortunately, they were removed quickly and without fuss. If I had one complaint, I'd like to see this practice reversed. They should really start with a clean slate and go over the options, adding only what the customer wants. I don't know if this is common practice, but I did find that aspect a bit off-putting. Apart from the tedious paperwork, everything else went smoothly. After paying for the truck with a personal check, Sammy delivered it minutes after I arrived home myself. The truck itself, despite being a 2014, looked like new and had been thoroughly cleaned up with all the basics checked before I bought it, which I really appreciated. If you see a vehicle that you like at this dealership, I'd recommend them.