Antelope Valley Chevrolet, Inc.

Brought a Silverado in for servicing and got it back with a busted steering wheel and items stolen. AV Chevy refuses to take any responsibility for it. This is no way to treat anyone. Absolutely disgusting!!!

I took my 2015 Chevy Silverado 1500 high country in for a transmission fluid and filter change have had no issues with it just it was just do for service they proceed to tell me that they only flush that they don’t change the filter and I said ok he says that they will test drive and run a scan for any codes an hour later he tells me that they don’t want to change the fluid that I have major internal damage and that the transmission will need to be replaced and the cost of that repair is around $6700 so I tell him I will need a second opinion and I take it to Aamco and I ask them to check it out and they change the fluid and filter and tell me they saw nothing wrong with the transmission

Coming from Long Beach to drive up to AV Chevy was a bit far but they're prices, selection and customer service sets them apart. From the beginning to get an out the door price over the phone was nice and easy and my sales guy Chris M. was up front after I told him where I was coming from. Didn't take long after we arrived and decided to make it all happen. Only thing that kinda got me discourage was the included accessories that I didn't want to begin with. This wasn't the first dealership I went to that was doing this. I guess just another tactic to get more sales out of the customer. Included was an alarm for $795 that needed to get activated, a door edge guard for $299 and a tonneau cover for $1895. They kindly took the tonneau cover price off and somehow my wife agreed to the other 2. Call me a sucker but I said write it up. Finance was awesome and quick. I had a little hiccup with terms but I had to come back days later anyways to uninstall my tonneau cover off. But it was all straightened out due to there Sales/finance manager (Jack Oh). You ROCK bro. No wonder why you're in your position. Well deserved man. Keep doing great work! It starts from the top and trickle all the way down to your last person. Thanks AV people. 2018 Chevy Silverado High Country.

I had Joey Gonzales as my service advisor and he took very good care my truck and gave me all information that I needed

my husband brought a car, paid down payment and they revused to give him his money back. we are about to file a claim againsthis dealer & GMC to the State attorney and the business bueru. The sales manager and the finance manager keep passing the call to each other saying that the other have the file. They revuse to release the car or return the downpament even though we have a signed contract.. DO NOT GO TO THIS DEALER.. it’s a waste of time & energy

Last week (4/5/2018) I contacted the dealership in regards to a vehicle I was interested in. I was working directly with Leo. My first interaction was on Thursday afternoon. I received a price quote and pictures of the vehicle I was interested in quickly. We agreed on a price so I received approval for a loan from my local credit union. Friday (4/6/2018) rolls around and I speak with Leo, letting him know I live a 4 hour drive away and that I've been approved by my bank and that I'll be there on Saturday around noon. He then stated he'll get everything taken care of and the vehicle ready for me on Saturday. He also suggested that I apply with them as well to see if they can beat my local credit unions interest rate. Which I submit an application for in preparation for Saturday. Saturday (4/7/2018) comes around and I leave my house in the morning (7:00AM) to Lancaster. Around 9:40AM I notice a text from Leo that they sold the Vehicle the previous night! A few text exchanges and a phone call later, they offer another vehicle that is similar to the one I want, but different color/options/mileage/price. Since this is not what I was looking for I declined. He then stated he would check his inventory and asked me to hold on for a bit. It is around 10:30AM now. Around 11:30AM I still did not hear back from Leo. I texted him and asked if he has had a chance to check his inventory yet. I received a text back saying he would follow up in a bit and check with his sales manager. That was the last I heard from Leo. Sunday (4/8/2018) I receive a call from Jessica about my loan application. I explain to her the situation and she apologizes and takes the info of what I'm looking for and says she'll pass it along to the sales managers who are the ones who purchase the vehicles. Also I'd get a call Tuesday morning from the sales manager of Leo. She was very professional and gave me relief that I would be helped. Tuesday (4/10/2018) I did not receive a call. I called in and spoke with Leo's Sales Manager. He stated they did not have anything in that matched what I was looking for and that he could not help me. I asked about why they sold the vehicle and he said they have a no hold policy I then asked why wouldn't they of told me the day before instead of me driving for 6 hours, plus sitting around for another 2 hours, running my credit when it didn't need to be, and putting unnecessary mileage on my vehicle? He stated he was sorry about that but there is nothing he can do to help. I requested that I would like to speak with his manager or possibly someone at their corporate office. He stated that they are a family business. I then asked isn't it a franchise still? he then hung up on me. So I had to call back and leave a message to be called back by the General Manager of the dealership. I have yet to receive a call... I was initially very upset about this, and the lack of professionalism that came from the dealership from their sales team. However on Sunday when I spoke with Jessica, I felt that they were going to make things right where they fell short. Jessica assured me that she would let the Sales Managers know. However after speaking with the sales manager again it was the same thing on Saturday, no professionalism and flat out rude. I would reconsider using this dealership, since they seem not to care to much about their customers and just about pushing vehicles. I'm hoping to hear back from the General Manager, sooner than later. If not I'll pretty much write this dealership off... tl;dr: Wasted 8+hours of my day traveling to purchase a vehicle that we had a deal on, unnecessary miles on my vehicle, unnecessary credit report ran, the Sales People (Leo), and his Sales Manager were unprofessional and rude. I do not recommend this dealership!

Customer services was great, had trouble with service of vehicle but was fix in the long run

I was looking to purchase a Chevy Bolt, but apparently those vehicles are hard to come by. After doing some online looking, AV Chevy contacted me via email and said they were interested in selling me a Chevy Bolt. I initially blew them off because they didn?t have any in stock and I didn?t figure they could help me. Then Richard Hertzberg called me from AV Chevy and said they could place a custom order for me and it?s no big deal because they do it all the time. He wasn?t pushy and was very accommodating when I told him I was coming from 80 miles away. He made me an appointment on that same day. When I arrived he told me he was still working with his previous customers whose appointment started 3 hours before mine. He quickly offered to have another salesperson help me, but I was impressed with Richard so I declined. 15 minutes later he?d wrapped up his other appointment and sat down with me to order my car. He was very knowledgeable and explained the features of the car and answered all of my questions about the process. He made sure I had his cell number and told me I could text him anytime. He also told me it?d be 6-8 weeks before I could take delivery. The whole process was quick and only took about half an hour. I didn?t have to put down a retainer fee and no money was exchanged. Then the wait started. Richard kept in frequent contact texting me every week or so. He?d give me updates on the car?s production and shipping status. Thanks to Richard, I know the exact day my car went into production ? At one point he called me and offered me all the dealer extras (door paint protectant, upgraded alarm system, extended warranties, etc.). He explained everything very well and answered all of my questions. At the end of his explanations, I decided to decline all extras and Richard was perfectly fine with that. He didn?t push or try to convince me to do something I didn?t want to do. The communications continued as the car was shipping across the country and then the negotiations started. As I said before, I live 80 miles away so going to the dealership just to haggle over price was not something I was interested in doing. Thankfully, we were able to negotiate all pricing via text message in an environment that was pressure free and on my own schedule. I received a detailed breakdown of all charges and fees so there were no surprised the day I picked up the car. I was able to walk in knowing exactly what the car would cost me. Richard informed me that the car had finally arrived in the LA area. I was super excited! I knew it would only be a few more days before I could have my brand new car that I?d waited so long for (or so I thought). Turns out there was a shipping delay and it was over a week later before I could get my car. I wasn?t very happy about this at all especially since I had prior engagements for the following week that prevented me from taking delivery of the car (driving 80 miles one way requires quite a bit of time that I didn?t have). I informed Richard of this and he expedited the process as much as he could so I could get the car as quickly as possible. On the day I picked up my car, I was very impressed with AV Chevy. The car was detailed, fully charged and sitting in an inside show room since it was raining outside. I was able to inspect my car completely and then went for a test drive. The car was exactly what I had expected it to be. It was perfect! I agreed to purchase the vehicle and it was time for money to exchange hands. Richard was very helpful and the finance guy was very efficient and explained all the paperwork so I knew what I was signing. The purchasing process took about an hour. I was impressed with the efficiency of the dealership and their employees. I found out later that Richard came in on his day off work so that I could get the car before my other engagements. He really went the extra mile and I?d highly recommend purchasing or ordering a vehicle from AV Chevy especially if you get a

They hide the truth. The finance guy even kept telling me he will find ways to make my payments the same if I bought the extra warranty by lowering my interest rate by filling the system. When I said no, he says GM will never give me lower than 5.99% interest rate. Such BS! They’ll give this so-called rebate to finance with GM but your interest rate is always 5.99% no matter how great your credit is. They don’t tell you that you can get 0% without the rebate! Guess what? I would’ve preferred a lower APR and more than likely purchase a more expensive truck ?. I prefer to deal with honest ppl who are not pushy. Not happy with the finance guy. Would not recommend them because of him! Do yourself a favor and buy somewhere else or pay cash. Shady AF! I’ll definitely tell my friends to NOT go there. Oh and the receptionist who answered the phone is very rude! It’s your job to assist customers! They keep calling and sending me emails because they want me to change my survey.

Ashley in the service department was awesome! She listened to all my concerns about my vehicle and kept me informed as to when the work would be completed on my vehicle.