Jim Ellis Volkswagen of Kennesaw

Arianna was very courteous and professional. Service was complete within stated time. I was apperiticiate who take care of their customers by respecting... their time.

Completely satisfied with every aspect of my visit. The service staff performed required service quickly and efficiently, keeping me well informed with... progress of work.

We initially came to Jim Ellis VW on a vehicle we saw on Cars.Com and after arriving decided it was not the vehicle for us. We left and wasn't gone... 15 minutes when we received a call from the sales person about an alternative vehicle that was traded in and just made available. We returned and initially liked the vehicle but could not come to terms. We went back to our credit union and increased our pre-approval and continues shopping. Several days later we received a follow up call asking to schedule a meeting with the sales manager to see if they could earn our business. We declined the meeting but said we would come by informally and ask for the manager when we arrived. Upon arriving we spoke with the manager and he collected our requirements and assigned us a salesman to show us a couple of cars. My wife found a car she liked and the team at Jim Ellis VW worked with us tirelessly to get the deal done. In the end we allowed Jim Ellis to handle the financing because they were able to improve our rate and we reached a fair deal for the car. They stayed several hours after closing and never complained about the extra hours - that is a team dedicated to servicing the customer! We are a VW family and have been servicing our VWs at another location (closer to home) however moving forward we have officially joined the Jim Ellis VW family! Also if you are looking for a new or pre-owned vehicle see Keenan, he will make sure you are taken care of!

Jack is the man! We came to the dealership in a crunch for time due to having to pick up our kids from school. We got there and looked at the vehicle.... Took a few moments and test drove the vehicle. We advised to start the financial process and we would come back later that evening. We came back later on, tied a few loose ends and left the same day with our New Jetta. The entire process was great. We had a newborn and a two year old with us the first time, came back with our six year old and nine year old and still got it done. Thanks for working with us Jack! The vehicle is perfect -The Hurts

Everyone I spoke with was professional and respectful. Those qualities are in very short supply in the world today. I would recommend Jim Ellis Volkswagen... of Kennesaw to anyone wanting to purchase a car.

I found a warm greeting immediately upon my entering the facility drive in. I was instructed to meet with Arianna, and she was professional, pleasant and... attentive. My car was serviced in an expeditious and efficient manner with all systems tested, fluids topped off and my car cleaned inside and out! This team went above and beyond to exceed my expectations. Kudos to the gentlemen in the waiting room who made sure that I had plenty to snack on and drink.

We acquired our new car last Saturday and it was such an enjoyable experience. Alex was very honest and very professional, he made us feel welcomed and... valued as customers. Going through finances with Matt was equally great. Also, it was very nice to receive mails and a video message from the GM. Generally, and as a returning customer, I???d always recommend Jim Ellis, Kennesaw.

Alex and Matt provided great customer service. I definitely appreciated the honesty of both and the customer oriented approach they had. It wasn't just... about selling us a car. It was about creating a relationship. I was impressed when the GM reached out to us.

I came in to the dealership for my 30,000 mile servicing on my 2017 Jetta. As usual, I drove in to the garage and was me by 2 greeters who welcomed me... and directed me to my service advisor. He was busy with another client on the phone and made multiple attempts to grab the attention of another service rep to help me. After a brief wait, another service rep appeared and processed my service request with an impressive sense of urgency. I was late for my appointment, so I was worried about how this would affect my appointment, but I was fully accommodated. I submitted my key and signed the service request and went to lunch, did a little shopping and came back about an hour later. Usually, my car would have been ready before that for an oil change and inspection, but I was getting a 30k service package with a software update. So, after an hour of sitting in a very comfortable waiting room with free wifi, coffee, sodas and snacks...Magazines, large screen TV, wireless charging station and children's play area...I was approached by my service rep and given a thorough explanation of what the techs have reviewed on my vehicle. I was given all of the recommendations of what preventative maintenance needs were discovered and what I will need in the future of my car. After I made my decisions on my service options, he did not try to upsell me on anything or pressure me on services I should purchase. He informed me that my car would be out of cleaning, soon. When he returned to let me know my car was ready, I had already signed all of the service forms and was able to walk to my car and drive away. As I was aalking to my car, I noticed how much cleaner it was that when I brought it in, and one of the greeters was polishing the inside of my driver's-side window. I felt like I had just bought the car brand new, again. I've never been happier when I left than bringing my car here for servicing. I was extremely impressed with my experience.

I received a letter about a recall for 2013-2017 VW's concerning the Engine Control Module (ECM). Everyone was friendly and efficient. They were also ready... to get to work. The enviornment was comfortable and clean. There were refreshments while you waited, and WiFi available. The work was completed, and I was on my way before knew it...Thanks!