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Jim Ellis Volkswagen of Kennesaw

(3,174 reviews)
2025 state dealer award
View 12 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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Reviews

(3,174 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Volkswagen of Kennesaw from DealerRater.

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Great experience every time!

Great experience every time! Friendly advisor and very knowledgeable. Clean and comfortable waiting room. They made sure to explain everything and were very helpful too.

Great experience every time!

Great experience every time! Friendly advisor and very knowledgeable. Clean and comfortable waiting room. They made sure to explain everything and were very helpful too.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review! We're thrilled to hear you had a great experience with our friendly and knowledgeable team. Your feedback about our clean and comfortable waiting room means a lot to us, and we look forward to providing you with reliable service again soon!

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The customer service was outstanding from start to

The customer service was outstanding from start to finish. Alex Lewis was attentive, professional, and truly cared about addressing my concerns. Every question was answered clearly, and I felt valued as a customer. It’s refreshing to experience such genuine and efficient service.

The customer service was outstanding from start to

The customer service was outstanding from start to finish. Alex Lewis was attentive, professional, and truly cared about addressing my concerns. Every question was answered clearly, and I felt valued as a customer. It’s refreshing to experience such genuine and efficient service.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your wonderful review, Sherl! We are thrilled to hear that our customer service, especially from Alex Lewis, made you feel valued and supported. Your feedback inspires us to continue providing trustworthy and reliable service, and we can't wait to welcome you back soon!

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Great job…worked with Raul and Brett…I’d do it again with

Great job…worked with Raul and Brett…I’d do it again with this dealer…

Great job…worked with Raul and Brett…I’d do it again with

Great job…worked with Raul and Brett…I’d do it again with this dealer…

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear you had a great experience working with Raul and Brett. Your trust in our customer-centric service means a lot to us, and we can't wait to welcome you back for another quality experience.

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Alexander at Jim Ellis gave us great customer service.

Alexander at Jim Ellis gave us great customer service. Very happy to be customers here

Alexander at Jim Ellis gave us great customer service.

Alexander at Jim Ellis gave us great customer service. Very happy to be customers here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, farantinowilliam! We're thrilled to hear that Alexander provided you with great customer service and that you're happy to be our customers. Your trust in us means a lot, and we look forward to continuing to provide you with reliable and quality service.

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Awesome experience every visit!

Awesome experience every visit!!! Special kudos to Kyle, Alana, and Alex!!! Nothing short of great!!!

Awesome experience every visit!

Awesome experience every visit!!! Special kudos to Kyle, Alana, and Alex!!! Nothing short of great!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your awesome review, Tezz! We are thrilled to hear you had a great experience and appreciate your special kudos to Kyle, Alana, and Alex. We look forward to welcoming you back for more quality service and support!

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Quick response to assigned appointment schedule

Quick response to assigned appointment schedule maintaining ongoing communication updates regarding my vehicle. Service writer was incredibly responsive and impressive

Quick response to assigned appointment schedule

Quick response to assigned appointment schedule maintaining ongoing communication updates regarding my vehicle. Service writer was incredibly responsive and impressive

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that our service writer provided quick responses and maintained ongoing communication about your vehicle. Your feedback inspires us to continue delivering reliable and customer-centric service, and we look forward to supporting you again in the future!

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It was such a relief to work with someone that wasn’t

It was such a relief to work with someone that wasn’t pushing you to buy, they were so patient and kind. Answer all my questions, and went beyond making me feel comfortable when I was ready to buy. Thank you!

It was such a relief to work with someone that wasn’t

It was such a relief to work with someone that wasn’t pushing you to buy, they were so patient and kind. Answer all my questions, and went beyond making me feel comfortable when I was ready to buy. Thank you!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, Alejandra! We're thrilled to hear that our patient and supportive service made you feel comfortable during your buying experience. Your trust means the world to us, and we look forward to serving you again with the same quality and reliability.

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Great experience at Jim Ellis.

Great experience at Jim Ellis. For once a dealership with no pressure of forcing you into a car.

Great experience at Jim Ellis.

Great experience at Jim Ellis. For once a dealership with no pressure of forcing you into a car.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review, RENE! We're thrilled to hear you had a great experience at Jim Ellis without the pressure often found at dealerships. Your feedback inspires our team to continue providing honest and reliable service, and we look forward to welcoming you back soon!

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Dealership and service were great.

Dealership and service were great. I was in the dealership a little longer than I expected, but overall experience is great.

Dealership and service were great.

Dealership and service were great. I was in the dealership a little longer than I expected, but overall experience is great.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We're thrilled to hear that you found our dealership and service great. We appreciate your patience during your visit and look forward to providing you with even more reliable and customer-centric support in the future.

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Raul Sanchez was great, and there is a reason he has so

Raul Sanchez was great, and there is a reason he has so many awards. Very professional and didn't waste my time.

Raul Sanchez was great, and there is a reason he has so

Raul Sanchez was great, and there is a reason he has so many awards. Very professional and didn't waste my time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words! We're thrilled to hear that Raul provided you with such professional and efficient service. Your feedback inspires our team to continue delivering quality and trustworthy support to all our customers.

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