Jim Ellis Volkswagen of Kennesaw

Jim Ellis Volkswagen is a place you want to go if you want to go to a business that shows they value their customers. I have always been pleased by their... exceptional service.

Gem was awesome friendly and I???d definitely go back to see him. Can???t thank you enough. He was honest and kept great communication for the duration... of the buying experience.

We initially came to Jim Ellis VW on a vehicle we saw on Cars.Com and after arriving decided it was not the vehicle for us. We left and wasn't gone... 15 minutes when we received a call from the sales person about an alternative vehicle that was traded in and just made available. We returned and initially liked the vehicle but could not come to terms. We went back to our credit union and increased our pre-approval and continues shopping. Several days later we received a follow up call asking to schedule a meeting with the sales manager to see if they could earn our business. We declined the meeting but said we would come by informally and ask for the manager when we arrived. Upon arriving we spoke with the manager and he collected our requirements and assigned us a salesman to show us a couple of cars. My wife found a car she liked and the team at Jim Ellis VW worked with us tirelessly to get the deal done. In the end we allowed Jim Ellis to handle the financing because they were able to improve our rate and we reached a fair deal for the car. They stayed several hours after closing and never complained about the extra hours - that is a team dedicated to servicing the customer! We are a VW family and have been servicing our VWs at another location (closer to home) however moving forward we have officially joined the Jim Ellis VW family! Also if you are looking for a new or pre-owned vehicle see Keenan, he will make sure you are taken care of!

Brought my mothers car in for service. Matt and his team did a great job in taking good care of her car and getting it done in a timely manner. Thanks... Matt and his team!

Seamless and easy- very clean and the people were great. As always the iterative process of negotiating pricing through a third person I have always... found frustrating and insulting to the sales person who is not empowered. The auto sales model needs to evolve. It is an industry challenge not a dealership issue. I have been a tier one supplier to the auto industry so I have an understanding of it from both perspectives. As a customer it is extremely frustrating.

Had a fantastic experience with this dealership, everyone was friendly and professional. I was updated with my vehicle status at every opportunity and... they completed the service earlier than they estimated.

Business is built in on relationships, and Jim Ellis has always worked hard to earn my business over the years. There's a certain way culture there that... understands how to work with people. Always keeps me coming back!

I went in knowing what car I wanted and what price I could afford. I left the dealership with exactly what I wanted, and a little more than what I expected.... Great team! They wanted to sell me what I was looking for, no hassle. No reason to look anywhere else than this dealer.

I remained in the customer lounge longer than necessary. I finally walked up to the customer service desk and I saw my car outside ready to go. I inquired... about it, he said oh your paperwork says your car is black so I didn???t call you. Everyone was very friendly in the center, and answered my questions quickly. I was however, disappointed in the amount of time it took to get the oil change.

I can always count on the JIM ELLIS team to take care of my needs. The staff are always professional and concerned about what my needs are.