Reviews
Delores and Dave made my shopping so streamlined and
Delores and Dave made my shopping so streamlined and easy. This was the first time in almost 50 years that I have ever bought a brand new car and these guys have made it really difficult to go anywhere else in the future because of just how much they rock!!
Delores and Dave made my shopping so streamlined and
Delores and Dave made my shopping so streamlined and easy. This was the first time in almost 50 years that I have ever bought a brand new car and these guys have made it really difficult to go anywhere else in the future because of just how much they rock!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dean Team Subaru Volkswagen!
The dealership was relatively easy to work with and had
The dealership was relatively easy to work with and had some willingness to negotiate on price and details. We felt like we got a fair deal on a great vehicle and were able to drive it home the same day. The sales and marketing people were professional, courteous and easy to work with.
The dealership was relatively easy to work with and had
The dealership was relatively easy to work with and had some willingness to negotiate on price and details. We felt like we got a fair deal on a great vehicle and were able to drive it home the same day. The sales and marketing people were professional, courteous and easy to work with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Bentley, thank you so much for your excellent review! We are so glad that Wes, Ike, and our team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Worst.
Worst. Experience. Ever. I bought and paid for a brand new Forester. Due to an error on the dealer’s side, the car was not delivered to me in brand new condition. This is something the dealer could correct, but they have refused. Everyone I’ve talked to has passed the buck. The message is clear: Once they have your money you no longer matter. The issue still has not been resolved.
Worst.
Worst. Experience. Ever. I bought and paid for a brand new Forester. Due to an error on the dealer’s side, the car was not delivered to me in brand new condition. This is something the dealer could correct, but they have refused. Everyone I’ve talked to has passed the buck. The message is clear: Once they have your money you no longer matter. The issue still has not been resolved.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Tim and Shawn were excellent to work with.
Tim and Shawn were excellent to work with. I had many questions about features and functions and all were explained clearly - all the way to the paperwork to finalize purchase. I test drove the Forester and Outback and ended up buying the Outback the next day. When I pick ip Outback Shawn will go over basic operational functions again and after a couple weeks he will go over again and educate me on additional functions. This was by far the best vehicle purchase experience I have ever had in my 40+ years of buying vehicles. No salesperson xx or pressure. Transparent. The financing options were also a factor in purchasing the Outback. What a great team at Dean Team Subaru! Well done.
Tim and Shawn were excellent to work with.
Tim and Shawn were excellent to work with. I had many questions about features and functions and all were explained clearly - all the way to the paperwork to finalize purchase. I test drove the Forester and Outback and ended up buying the Outback the next day. When I pick ip Outback Shawn will go over basic operational functions again and after a couple weeks he will go over again and educate me on additional functions. This was by far the best vehicle purchase experience I have ever had in my 40+ years of buying vehicles. No salesperson xx or pressure. Transparent. The financing options were also a factor in purchasing the Outback. What a great team at Dean Team Subaru! Well done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dean Team Subaru Volkswagen!
I had a great experience with the Dean Team.
I had a great experience with the Dean Team. From the first initial messages with Myles to the efficient signing of paperwork with Jason everything went great. I felt taken care of and treated fairly when trading in my old vehicle and purchasing the new one. As a woman buying a car alone this is HUGE. Cannot recommend them enough!
I had a great experience with the Dean Team.
I had a great experience with the Dean Team. From the first initial messages with Myles to the efficient signing of paperwork with Jason everything went great. I felt taken care of and treated fairly when trading in my old vehicle and purchasing the new one. As a woman buying a car alone this is HUGE. Cannot recommend them enough!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dean Team went above and beyond to get us into the car of
Dean Team went above and beyond to get us into the car of our dreams. Their communication was clear and concise, we knew what to expect the whole way, and overall had a very stress free car buying experience. Shawn earned this sale, that is for sure!
Dean Team went above and beyond to get us into the car of
Dean Team went above and beyond to get us into the car of our dreams. Their communication was clear and concise, we knew what to expect the whole way, and overall had a very stress free car buying experience. Shawn earned this sale, that is for sure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone there was super nice and helpful.
Everyone there was super nice and helpful. They talked me through everything and I was fully informed.
Everyone there was super nice and helpful.
Everyone there was super nice and helpful. They talked me through everything and I was fully informed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My wife and I chose this dealership for two reasons to
My wife and I chose this dealership for two reasons to lease our new Forester. Dean team is in Ballwin and our son uses this location to service his Outback. The leasing experience we had could not have been better. Smooth and easy process allowed us to get the exact Forester we wanted and the terms we wanted. Shawn has very good interpersonal skills, product and process knowledge. I would seek him out for future purchases/leasing at this store.
My wife and I chose this dealership for two reasons to
My wife and I chose this dealership for two reasons to lease our new Forester. Dean team is in Ballwin and our son uses this location to service his Outback. The leasing experience we had could not have been better. Smooth and easy process allowed us to get the exact Forester we wanted and the terms we wanted. Shawn has very good interpersonal skills, product and process knowledge. I would seek him out for future purchases/leasing at this store.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Shawn for making the experience of buying a Subaru
Thanks Shawn for making the experience of buying a Subaru easy and pleasant for a second time around.
Thanks Shawn for making the experience of buying a Subaru
Thanks Shawn for making the experience of buying a Subaru easy and pleasant for a second time around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I love this dealership and have been coming here for
I love this dealership and have been coming here for nearly 15 years for service and purchases. Everyone has always been professional and courteous..
I love this dealership and have been coming here for
I love this dealership and have been coming here for nearly 15 years for service and purchases. Everyone has always been professional and courteous..
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car