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I am a Cincinnati native born and raised. I am the 2nd oldest of 6 children so I love big families. Veteran of the Ohio Army National Guard. I believe in working hard and taking care of clients. In my spare time I love to fly drones and create visuals. If you are looking for an experience that will be fun, enjoyable and memorable give me a call or text. 859-803-9680","emailTxt":"KCAMPBELL@MBFM.COM","empAvgRatingNbr":5,"empReviewCnt":23,"imageUrl":"http://cdn-user.dealerrater.com/images/f8ebf5f3a4ed.jpg","drDealerId":103762,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1335830400","certifiedEmployee":false},{"id":370153,"firstName":"FERNANDO","lastName":"ASCENCIO","titleText":"NEW SALES","shortBioText":"","emailTxt":"FAscencio@mbfm.com","empAvgRatingNbr":5,"empReviewCnt":9,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370166,"firstName":"PAUL","lastName":"KOHLMAN","titleText":"SALES MANAGER","shortBioText":"","emailTxt":"PKohlman@mbfm.com","empAvgRatingNbr":5,"empReviewCnt":6,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370154,"firstName":"ADAM","lastName":"BELL","titleText":"NEW SALES","shortBioText":"","emailTxt":"ABell@mbfm.com","empAvgRatingNbr":5,"empReviewCnt":5,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370170,"firstName":"MICHAEL","lastName":"RONNEBAUM","titleText":"SERVICE ADVISOR","shortBioText":"","emailTxt":"MRonnebaum@mbfm.com","empAvgRatingNbr":5,"empReviewCnt":5,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370152,"personPtyId":35835330,"firstName":"Donald","lastName":"Paparella","titleText":"MANAGING PARTNER","shortBioText":"","emailTxt":"don@mbfm.com","empAvgRatingNbr":4.8,"empReviewCnt":17,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370165,"firstName":"BRANDON","lastName":"BAYER","titleText":"SALES MANAGER","shortBioText":"","emailTxt":"BBayer@mbob.com","empAvgRatingNbr":4.2,"empReviewCnt":5,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370151,"firstName":"TODD","lastName":"MORGAN","titleText":"Finance Manager","emailTxt":"TMorgan@mbfm.com","empReviewCnt":5,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370168,"firstName":"SHAWN","lastName":"BROWN","titleText":"SERVICE ADVISOR","shortBioText":"","emailTxt":"SBrown@mbfm.com","empReviewCnt":3,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":457934,"personPtyId":34393736,"firstName":"Kyle","lastName":"Wavra","titleText":"Sales","emailTxt":"kwavra@mbfm.com","empReviewCnt":1,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":103762,"certifiedEmployee":false},{"id":370161,"personPtyId":35127238,"firstName":"DANIEL","lastName":"TILLEY","titleText":"NEW SALES","shortBioText":"With more than 10 years experience in commercial vehicle sales. 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Mercedes-Benz of Fort Mitchell

(4.9) 368 reviews

Dealer on Cars.com since September 2013

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9
368 lifetime reviews. Includes reviews of Mercedes-Benz of Fort Mitchell from DealerRater.com
  • Great Service with Ken Campbell
    March 20, 2017

    I had an opportunity to work with Ken Campbell at this dealership. Ken was very responsive and personalized every interaction. I traveled for the pu...rchase, but he ensured that everything was well taken care of. Ken's service and attention was worthy of the five-star rating and I love my new GLC. I would definitely recommend working with him for a quality service experience.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Amazing customer service! Red carpet treatment all the way!
    January 9, 2018

    Amazing customer service! Red carpet treatment all the way! A very warm and welcoming place. The people make you feel at home. An overall great experi...ence!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Great dealership
    January 5, 2018

    A superb dealership. Kyle, my salesperson, made my purchase easy and seamless. He goes out of his way to answer all of my questions and take care of... any of my needs.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.9

10 lifetime reviews of the Service Department.
Includes reviews of Mercedes-Benz of Fort Mitchell from DealerRater.com

  • Unresponsive parts department
    August 21, 2017

    Parts department was happy to take my money but when there was an error with the order would not respond to me. I sent several emails asking for assi...stance both to the parts department address and to the parts department manager directly. I also called the parts department and spoke to an assistant who promised the parts department manager would call me back but still nothing.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Brad, Sorry about the confusion. It doesn't appear we are doing a good job communicating with you. I have documentation here showing that we F...ederal Expressed a part to you on 08/7. May I ask you to call me directly on my cell at 440-836-4767 so that we can stop typing and handle your concern quickly and efficiently. Thank you in advance, Don Paparella, Managing Partner.


  • Friendly sales; service extremely disappointing
    July 30, 2017

    Have purchased 3 vehicles from MBFM, and would have gladly recommended them to anyone, until a true service experience other than routine maintenance.... Service personnel duck calls and do not return voicemails. Their texting service becomes an excuse for "I was too busy." Or the frequent "Someone went home sick." The incompetence of the service department, repeatedly promised completion of services weekly over 3 months, ultimately depriving me of my summer luxury vehicle for the bulk of this season. During this time, I was ignored repeatedly by the general manager, and repeatedly misled by service personnel. Having only put 2500 miles on the vehicle, I extended on numerous occasions just to buy the vehicle back. It would have been cheaper for them than replacing the tires, and numerous paint reworks from haphazard service efforts. The culmination of their poor service was refusing to return my vehicle on a date after sitting for 2 months, because it wasn't convenient for them. The finish on pricey Brembo calipers had been damaged by service personnel, and instead of communicating the event, they elected to spray paint the calipers (and wheel wells of the car) to cover the flaw, all while i was forced to sit and wait unknowingly. No exaggeration. The car was returned with wet spray paint on the calipers, new damage to the paint on both fenders, and with the original issue (a damaged wheel of all things) still unresolved. No proper apologies were made for this action, and the dealer communications became flippant and passive-aggressive for the month following until resolution. The dealership also lost a very expensive tire, and tire sensor while in their care. They replaced them, and with further conversation, understood I wasn't leaving with mismatched tires on a track car. I was informed my wheel was repaired, and then didn't hold air. I was sent with it regardless. Then it was sent out again and cracked during repair, and could not be further repaired. Then a new wheel was ordered...then it was shipped to the wrong store...then it didn't fit when it arrived...then the wheel COULD be repaired (and ultimately was). All the while it was "It will be done Monday." Then, "absolutely finished by Friday." Communications were 100% initiated by me, and timely updates were never given. The brakes were refinished at the shop of my choosing, and then reinstalled by MBFM with wet coating in an attempt to rush it back out, further damaging them. They returned the vehicle anyway, and I was forced to sent it back again. To their credit, they made it right with much protest from me, but have permananently destroyed any trust in their service department, and removed all respect for the operations of the facility. I can't get rid of this vehicle fast enough.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

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Service Pricing

    Oil, Filter Change

    $59.95 and up*

    Detailing

    $199.95 and up*

    Car Wash

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2013

Welcome to Mercedes-Benz of Fort Mitchell, your Authorized Mercedes-Benz dealer serving the Greater Cincinnati and Northern Kentucky area. Our commitment to exceptional service is evidenced as soon as you enter our showroom. Our seven-acre lot is home to more than 200 new vehicles, plus the largest selection of pre-owned vehicles in the area. Our Service Department features 21 service bays with some of the most technologically advanced equipment in the world. Step out of the ordinary and into luxury at Mercedes-Benz of Fort Mitchell.

"Where Above and Beyond Come Standard"

Top Reviewed Employees

MICHAEL GRIESE

NEW SALES

18 reviews

FRANK WINSTEL

NEW SALES

18 reviews

PATRICK ALLOSSO

FINANCE MANAGER

17 reviews

KENNETH CAMPBELL

NEW SALES

23 reviews

FERNANDO ASCENCIO

NEW SALES

9 reviews
Mercedes-Benz of Fort Mitchell
2100 Dixie Hwy Fort Mitchell, KY 41011
New (859) 898-4292
Used (859) 429-9032
Service (859) 838-4815
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