Mercedes-Benz of Fort Mitchell

I had an opportunity to work with Ken Campbell at this dealership. Ken was very responsive and personalized every interaction. I traveled for the pu...rchase, but he ensured that everything was well taken care of. Ken's service and attention was worthy of the five-star rating and I love my new GLC. I would definitely recommend working with him for a quality service experience.

The sales staff are terrific and even the concierge service is great. However, the service department staff, administrative staff, on up to the Presid...ent and General Manager lack in customer service. Months of my car going back and forth to have basic repairs done that were all under warranty. While the sales associate who I brought the car from tried to be as helpful as he could he was limited in what he could do. I am still waiting for a call back to obtain warranty documents that I paid $5000 for two weeks later... Beyond the sales department their service sucks. Purchase the vehicle from them, but go to another dealer for service or warranty issues!

Three years ago, my wife and I worked with Mike Griese to lease our second Mercedes. Yesterday, my wife and I returned to purchase a vehicle. We waite...d a few minutes for Mike to finish up with another customer, and the wait was worth it. Mike is very professional, personable, and knowledgeable about the Mercedes brand. He took extra time to show us a variety of vehicles and thoroughly explained the features and options. If you're thinking about leasing or buying a Mercedes, it's worth the short drive over to Ft. Mitchell Mercedes and ask for Mike, or any of the great sales persons that work there.