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Mercedes-Benz of Fort Mitchell

4.9 out of 5 (4.9) 403 reviews

Dealer on Cars.com since September 2013

Currently in stock!

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New Used Service

Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 3:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 7:00 PM
Wed 9:00 AM - 7:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed

Reviews

4.9 out of 5 4.9
403 lifetime reviews. Includes reviews of Mercedes-Benz of Fort Mitchell from DealerRater.com
  • March 20, 2017

    I had an opportunity to work with Ken Campbell at this dealership. Ken was very responsive and personalized every interaction. I traveled for the pu...rchase, but he ensured that everything was well taken care of. Ken's service and attention was worthy of the five-star rating and I love my new GLC. I would definitely recommend working with him for a quality service experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

  • 2.0 out of 5
    May 22, 2018

    The sales staff are terrific and even the concierge service is great. However, the service department staff, administrative staff, on up to the Presid...ent and General Manager lack in customer service. Months of my car going back and forth to have basic repairs done that were all under warranty. While the sales associate who I brought the car from tried to be as helpful as he could he was limited in what he could do. I am still waiting for a call back to obtain warranty documents that I paid $5000 for two weeks later... Beyond the sales department their service sucks. Purchase the vehicle from them, but go to another dealer for service or warranty issues!

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
    Sean Weaver

    Director of Business Development

  • 5.0 out of 5
    May 20, 2018

    Three years ago, my wife and I worked with Mike Griese to lease our second Mercedes. Yesterday, my wife and I returned to purchase a vehicle. We waite...d a few minutes for Mike to finish up with another customer, and the wait was worth it. Mike is very professional, personable, and knowledgeable about the Mercedes brand. He took extra time to show us a variety of vehicles and thoroughly explained the features and options. If you're thinking about leasing or buying a Mercedes, it's worth the short drive over to Ft. Mitchell Mercedes and ask for Mike, or any of the great sales persons that work there.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Employees Worked With
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Service Shop

Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Mercedes-Benz of Fort Mitchell from DealerRater.com

Read all Service & Repair reviews

Service Pricing

    Oil, Filter Change

    $59.95 and up*

    Detailing

    $199.95 and up*

    Car Wash

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2013

Welcome to Mercedes-Benz of Fort Mitchell, your Authorized Mercedes-Benz dealer serving the Greater Cincinnati and Northern Kentucky area. Our commitment to exceptional service is evidenced as soon as you enter our showroom. Our seven-acre lot is home to more than 200 new vehicles, plus the largest selection of pre-owned vehicles in the area. Our Service Department features 21 service bays with some of the most technologically advanced equipment in the world. Step out of the ordinary and into luxury at Mercedes-Benz of Fort Mitchell.

"Where Above and Beyond Come Standard"

Top Reviewed Employees

Mercedes-Benz of Fort Mitchell
2100 Dixie Hwy Fort Mitchell, KY 41011
New (859) 898-4292
Used (859) 429-9032
Service (859) 838-4815
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