Mercedes-Benz of Fort Mitchell

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
485 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    June 24, 2020

    I couldn’t be more impressed with the service and attention I received while shopping for and purchasing my used car from Mercedes-Benz of Fort Mitchell.... My salesman, Martin Morris, went out of his way to make my buying experience positive. He was very attentive to all my questions and needs and at no time was pushy like many other car salesmen. Martin was extremely detailed in being sure my car was perfect before I brought it home, with no additional cost to me. What impressed me most about Martin and this dealer ship is that I purchased a Honda Accord from them for less than 10k, and I was treated like I was buying a 100k automobile. I can honestly say this has been by far the most enjoyable car buying experience I’ve ever had, and I will be back for my future needs!

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  • 5.0 out of 5
    June 23, 2020

    I have bought a pre owned Mercedes Benz glc 300 from for Mitchells. I would say this is one of the best deal I have ever done. My dealer mr Morris is a... true gentleman who guided me all the way from end to end in purchasing this car. The quality they maintain is just amazing and the hospitality they show to a customer is excellent. Morris was very supportive and helped me by all means in getting this deal done. If I would ever buy a car again I would get it from this place . Thankyou

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    Shopped for a used car
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  • March 20, 2017

    I had an opportunity to work with Ken Campbell at this dealership. Ken was very responsive and personalized every interaction. I traveled for the purchase,... but he ensured that everything was well taken care of. Ken's service and attention was worthy of the five-star rating and I love my new GLC. I would definitely recommend working with him for a quality service experience.

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    Shopped for a new car
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  • 5.0 out of 5
    April 18, 2020

    We recently purchased our first Mercedes-Benz and had a wonderful experience at Mercedes-Benz of Fort Mitchell. Tyler Grefer took exceptional care of... us. He was very professional, efficient, extremely knowledgeable, and just an overall pleasure to work with. We highly recommend Tyler for your first or next Mercedes purchase!

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  • 5.0 out of 5
    February 28, 2020

    Ben Harwood is the man at MB of Fort Mitchell. I bot my MB remotely and Ben made that experience quite pleasant. He was knowledgeable about the product... and the process. He was responsive and informative and helpful on all issuses.

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  • 5.0 out of 5
    February 28, 2020

    I’ve been car shopping a while and couldn’t find just want I wanted, as I’m picky, like my “extras” and wanted to be right in a certain price range. That’s... when my boyfriend said, “have you thought about looking at a MB, some of the used ones are right in your price range”. I have to say I was super apprehensive, but he told me “we’re going to MB Fort Mitchell”. When we got there the cars looked super fancy and I was filled with anxiety. I grew up in West Chester, Ohio, but my family really never had money. I did however, make something of myself and overcame my low-income past. I graduated from Miami University and became a corporate Accountant. With that said, I still felt like the dealership personnel would look at me like I was insane for coming in there thinking I could get a car in my price range. However, they made all my dreams come true. I’m the proud owner of a (very slightly used) fully loaded - 2017 MB C300 – yes, it’s a C-Class, but it’s my first Mercedes and only a couple days in, I’m a MB driver for LIFE! This car is so pretty and drives so well. Plus, it has all the features I could ever want. Our sales man was Craig Cliff, he was very sweet and patient with me. Being an accountant, I ask a lot of questions. He even called the next day after I already purchased the car to just check in. I didn’t actually receive the call, as I missed it, but he left a very nice voicemail message. Not to mention the reveal they did, I’m pretty shy, but it absolutely made me feel special and even happier with my purchase! After I bought the car, they had a guy go through all the car’s features with me and he setup everything on the car just the way I wanted. He also gave me a card and offered to help walk me through anything I would need after I left. That’s outstanding customer service! Overall, I felt like even though I was probably a “low end sale” they treated me just as if I were one of their top customers. I highly recommend MBFM and I am absolutely a customer for life! Thank you MBFM! Oh and did I mention that they got me approved (with less than perfect credit) at a rate no other dealership was able to. Seriously, why buy anywhere else?!

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  • 5.0 out of 5
    November 27, 2019

    Adil Sultankazy was and is great to work with during the sales process. He treats every customer like they are his most prized. His knowledge is strong... and he goes out of his way to make sure you are well taken care of.

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  • 5.0 out of 5
    November 23, 2019

    When I first stopped in to the dealership I met Sheryl Fry . She was very helpful and kind and so fun to work with. Although she is new at selling the... sprinter van she was very good at getting everything I needed to finding the van we wanted. Then she introduced me to Dan Tilley who is the sprinter sells manager. He was helpful in every way possible from helping me with the size van to fit our needs to the shelving placement to the final sell . Sheryl and Dan both made the experience easy and fun . They did a great job and I am looking forward to working with them again someday.

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  • 5.0 out of 5
    November 19, 2019

    "Spinter" Dan Tilley was awesome from start to finish! We are very excited about our new Sprinter 2500 144 Wheel Base High Roof Mercedes-Benz Van! Dan... was patient and so willing to help us get exactly what we need for our small plumbing business Copper Pipe Plumbing Services Inc. Thanks Dan!!

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  • 5.0 out of 5
    November 12, 2019

    Dan Tiley is the man. I had a wonderful experience dealing with Dan the past few days. I made an out of state purchase (to Massachusetts) and found the... whole experience to be very smooth and professional. He even arranged all shipping and insurances etc. My new Mercedes Sprinter van just arrived with zero surprises. Would gladly do business again. Plus the prices were right and attractive.

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