Reviews
New Car
Everyone we worked with were very helpful and did a Great Job.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Oil change general maintenance
Service Advisor:Jereme Snyder was very helpful and worked my Mini coop into his busy schedule for Oil change and maintenance check. Greatly appreciated .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
I dropped our 2013 Mini off for GOF and expected tires would be needed. Contacted by text, okayed tires and a couple little things, set up a time to pick it up--but they had an extra part they needed so sent me home (over 100 miles away) with a 2023 Mini then sent someone to my home with my car when it was finished to pick up the loaner. They did everything they could to keep my day on schedule--Big Thanks to Willis Mini Service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
Mini control repair
The support I receive from Mini of DesMoines is great. The service writer is so competent and fun to work with. It good better that two weeks to get the repair made but that was mostly due to the part being available.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carl, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always Great Experience at the MINI of Des Moines
We are never disappointed in our service or the purchases we have made. Always taken care of at the highest level! Thanks Willis and Jeremy Snyder.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Thomas, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Willis Mini of Des Moines
Service completed as scheduled. Quality work and knowledgeable staff. Car was washed and ready to go on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
2023 Mini Cooper S
Willis had very friendly and helpful staff. Drove it over 100 miles today and it met my expectations.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Daniel, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Oil change and service not impressed this time.
The first service done was great. My second service and oil change pickup was a day late and was charged for oil but the oil and filter were in the car. Got my car back on the third day and it looked like it had been driven down 50 miles of dirt roads.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to discuss this with you. Please reach out to Ryan Carlstedt at 800-373-1836 at your earliest convenience to discuss how we can turn your experience into a positive one.
VEHICLE WAS REPAIRED
MINI OF DES MOINES STAFF IS VERY HELPFUL AND FRIENDLY. KEPT ME INFORMED ABOUT THE REPAIRS NEEDED AND LET ME DECIDE WHAT TO REPLACE.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Jim, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Awesome buying experience!!
I was really impressed with this dealership... I made a purchase from out of state and Willis Automotive made the process seamless. Everything was ready before my arrival and I was able to test drive the car, purchase and drive home (Mn) all the same afternoon. Dealership was very welcoming, clean and comfortable. Very pleased!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Patricia, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!