Crain Buick GMC of Springdale

They had a great service department and customer service up until my transmission went out in my 2012 ram 3500 and i took it to Crain where it was purchased cause there warranty was supposed to fix it. Well it would have but then they said it's still under Rams factory warranty so they took it to them to fix it. Well long story short 6 different trips to Everett Dodge with nothing but issues after there transmission build they now refuse to touch it and it's still under crains warranty but they refuse to fix it after Dodge attempted. So truck has sit in the shop for going on 10 months now 2000$ in dealer cost. Needless to say never believe a dealer and there warranty cause i did and now i got to come up with 5000 out of my pocket to fix what Crain Gmc and Rams warrantys should have fixed

Best experience I have ever had buying a vehicle. If you are looking for friendly, professional and no pressure salesmanship...ask for Wally. He was so informative on the vehicles and their amenities. So impressed on everything from start to finish on the purchase. Everyone was so friendly! Great experience!

Tony at Crain worked hard to get me the deal I wanted. Will be returning to buy a truck. He got me the exact crv I wanted.

I loved my vehicle it just needed a few repairs sooner than it should have. Overall, everything was okay so I was okay for me.

It was a little longer than expected. BUTT I got more than expected.

Got me in and out for my service quickly. Everyone did a good job.

Bought a used truck from Crain, salesman was honest about the deal. General manager made stuff happen that other dealers would argue about and simply not do for me. Love my truck and look forward to visiting Crain for my service and will definitely not purchase from any other dealership.

I highly advice NO one use this to dealership. I've been in business for my self for 40 years and I would NEVER treat a customer like this place has done me. Took me over 1 and half years to order a new truck with them. There was always problems and somebody else's fault. Should of ran away as fast as I could and bought new truck at another dealership. After having truck for awhile radio went out. Took it back to shop and they said they would order one. Instead of checking out truck to even see what the problem was. 4 MONTHS taking off work going there to get my radio fixed excuse after excuse. They kept telling me it was on back order. And then they told me last wk no even ordered one. They don't have honest people that work for the company even manger of store will not return calls. Worst guys I ever seen working in their shop. There's so many dealerships in Ark do not go here. Hoyt

Friendly and fast! Everyone is so nice and more than willing to make sure your visit is comfortable and enjoyable!

I always get my oil changed at Crain. I took my car in to Crain this past week to get my oil changed when the service representative told me that a former mechanic had put my lug nuts on too tightly so they could not come off. He offered me a courtesy vehicle (which was a brand new small SUV) to drive for a couple of days while he ordered the parts and fixed my car. I did not have to pay anything extra for this, and I got my car back at the scheduled time clean and fixed. Great service as always! What I really liked is that a former employee at Crain made a mistake and the dealership owned the mistake and took care of it for me completely. That's good customer service! I'll definitely be back.