Robert Basil Buick GMC Cadillac

Everything from meeting the salesman, to signing the deal was the easiest and most pleasant ever.

The salesman made it possible for me to get the car I very much wanted

I brought my car in for accident repairs. I specifically pointed out what I visibly seen when I dropped the car off to Mark. When I went to go pick up the car after repairs were done, the plastic piece that was replaced from the accident had scuff marks. You could visibly see the dent behind the plastic piece that i pointed out wasnt done.. Plastic covering to the front door handle screw was missing and you can see gouge marks from removing that plastic piece. Screws for rear light and bumper were hand started. Front door and that back door both don't open as smooth as the opposite side. I was told they didn't do anything with the front door even tho I can clearly see the gouge and plastic piece that was missing. I sent it back for all of the issues to be resolved and asked about another section being taken care of. The other section i won't write about here.. The 2 doors weren't re-adjusted to be smooth opening like the other side of the car. Bumper screw was still not tightened down. the gouge was taken care but not like it was but my rubber molding seal is now white now. I went to a bigger place so that it was done the right way. I want it taken care of the right way. Disappointed!!

HEY, I LIVE IN MICHIGAN LOOKED ON THE WEB SITE TO SEE IF I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT AND NO CAR NO DEAL YET AND NO RETURN OF MY DEPOSIT JUST A LOT OF LIES! HEY ONE GUY LEFT ME A MESSAGE THAT HE WAS GOING TO BE OFF SICK FOR 3 DAYS ,HOW DOES ANYONE KNOW HOW LONG THEY ARE GOING TO BE SICK FOR? HOW STUPID TO THEY THINK WE ARE! A WORD TO THE WISE , IF YOU ARE BUYING OVER THE INTERNET DON'T GIVE THEM A DEPOSIT YOU MIGHT NOT GET IT BACK OR THE CAR YOU PUT IT ON!

HEY, I LIVE IN MICHIGAN LOOKED ON THE WEB SITE TO SEE IF I COULD FIND A CORVETTE ! AND THIS DEALERSHIP IS NOT BEING TRUEFULL ABOUT THE CARS THEY HAVE FOR SALE! IT HAS BEEN 8 DAYS NOW I PUT A DEPOSIT ON IT AND NO CAR NO DEAL YET AND NO RETURN OF MY DEPOSIT JUST A LOT OF LIES! HEY ONE GUY LEFT ME A MESSAGE THAT HE WAS GOING TO BE OFF SICK FOR 3 DAYS ,HOW DOES ANYONE KNOW HOW LONG THEY ARE GOING TO BE SICK FOR? HOW STUPID TO THEY THINK WE ARE! A WORD TO THE WISE , IF YOU ARE BUYING OVER THE INTERNET DON'T GIVE THEM A DEPOSIT YOU MIGHT NOT GET IT BACK OR THE CAR YOU PUT IT ON!

Reached out to the dealership several times and never got a single response, looking elsewhere.

The team at Robert Basil are simply the best! Thank you to Gavin for excellent customer service time and again!!

Very efficient.,.I appreciate it. Had a pleasant experience, work done in timely fashion friendly staff

Went for a specific car, theu said it was there but when I got there it was loaned out. Not a huge deal as there was another one I had my eye on. Talked to the sales guys as I was helped almost immediately. Took a test drive and liked it. Like many other families I needed to talk over the purchase with my husband whom I needed to wait until after work to talk to. Sales guy tried using the typical used car sale tactics saying the car might not be here tomorrow and asking if my husband could come in right now. No. No he couldnt or he would have been there with me. I told sales I would get back to him by the end of the night but he called me about 10min after I left and started pushing pretty hard to get me to buy the car. I was miffed but I really liked the car and needed a bigger one. After back amd forth they finally got me a good rate I was happy with. Now comes the car cleanliness.....it was cleaned like wiped and vacuumed. Thats about it. They were a lot of dirty spots I saw when I test drove so I asked if they could run it thru detailing 1 more time. Was told they did. They clearly did NOT. I actually went home and cleaned it the right way myself which sucked because a Cadillac isnt cheap. Whoever they have detailing needs a class or a different job. Plain and simple. I did ask for another key which I did get. Final impression sales guy was way too aggressive and would have made some other people angry. I let it slide. Not sure I would purchase from there again based on that and how dirty the car was when I picked it up.

Jeff Werner service manager went above and beyond expectations for my oil change. The tire leak was repaired. The wax job detailed. The floor mat vacuumed. The dash board dusted clean. Began lining up my next car with Cadillac brand manager Pat Delia.