INFINITI of Chattanooga

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
24 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    July 13, 2019

    My boyfriend and I went to the Chattanooga Infiniti dealership to test drive a 2016 Dodge Dart. We were just shopping around for a new car to replace my... 21 year-old Dodge Stratus. We test drove the Dart with Mitch who was very nice and helpful, however, when we got back to the dealership, Mitch and his boss, Nick, began pressuring us to buy the Dart that day. We only wanted to test drive it before going to other dealerships, but they couldn't get that through their heads! After being stuck in his office for over 2 hours, we finally left. That night, I received a text and 2 emails from Mitch and Nick pressuring us to buy the Dart! FOR THE NEXT WEEK, I RECEIVED CALLS, TEXTS, AND EMAILS, MULTIPLE TIMES A DAY FROM MITCH BEGGING ME TO COME BACK IN AND BUY THE DART! EVEN AFTER MY BOYFRIEND EMAILED MITCH AND TOLD HIM WE WEREN'T INTERESTED, MITCH CALLED MY BOYFRIEND AND ME THE NEXT DAY! AFTER BLOCKING MITCH ON MY PHONE, I THEN BEGAN RECEIVING VOICEMAILS FROM JENNIFER BEGGING ME TO COME BACK IN TO BUY THE DART! By this time, I had already purchased a 2016 Chevy Malibu from another dealership! WORST DEALERSHIP EXPERIENCE I'VE EVER HAD! WE WERE HARASSED!! ALL THIS DEALERSHIP CARES ABOUT IS MAKING THE MOST MONEY OFF OF YOU! THEY DO NOT CARE ABOUT THE CUSTOMER AND WHAT WORK'S BEST FOR THE CUSTOMER'S NEEDS! THEY ARE CROOKS!!!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 10, 2016

    My wife and I stopped in Chattanooga with the intention of viewing a used vehicle and then continuing on to another dealership out of state. At the end... of the visit we left with a brand new vehicle that WE decided to buy. Daniel Hill took very good care of us and was not pushy in any way. He laid out our options for used and new vehicles at which point he gave my wife and I some privacy to decide what WE wanted to do. Kelly was also very personable and we didn't feel any pressure to get any additional services. She explained the extra services that were available but my wife and I made the decisions and if we said "No", Kelly didn't try to talk us into changing our minds. Richard made it a point to come by and check on us several times throughout our visit to make sure we were being taken care of. Our experience was very enjoyable and I would recommend making the trip to Chattanooga to visit this team. They are what what you expect when you think if the Infiniti brand and they give you all the information you want but let you make all the decisions.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • April 14, 2015

    My experience with Infiniti Of Chattanooga was absolutely outstanding!! Very professional yet they make you feel "at home". Sarah Perkins is who I dealt... with and she never one time made me feel like she was just trying to make a sale. She listened to me and understood my needs for what kind of vehicle I needed. As a Realtor and a mom of 3 children, I chose the QX60 and I am thankful that I did. Sarah took her time in making the whole process as smooth as possible. I HIGHLY recommend her if you are looking to purchase a vehicle. You will not be disappointed!! Be sure to make a request for SARAH PERKINS :)

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new QX60! We hope you and your children love it! We are so fortunate to have Sarah on our team. She is definitely a top notch ...salesperson and we are glad you had such a great experience working with her. We hope to see you and your family again soon.

  • 5.0 out of 5
    June 21, 2016

    Nick Stembridge did an outstanding job on keeping me informed of incoming preowned autos he thought I might be interested in. Being in sales for the past... 30 years I can tell you there is a right and wrong way to approach a potential client and Nick is a pro. The car I bought was spotless - just like he said it was. I drove 150 miles based on his words and not only did he deliver, he went the extra mile to have a bumper repainted for me even though I has accepted the car from afar with the blemish. Highly recommend him and Infiniti in general. Amazing autos and highly trained staff.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 20, 2015

    The whole process was great! The entire staff was so nice and helpful. The building was nice and clean and felt so comfortable. The entire atmosphere did... not feel like we were in a car dealership. Everyone made us feel at home the whole time we were there. Daniel Hill (our salesman) was there to answer any questions that we had throughout the whole buying process. We definitely recommend infiniti of Chattanooga and we will definitely use infiniti of Chattanooga when we are ready to purchase again!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tonya, Thank you for choosing Infiniti of Chattanooga. We are so thankful for your positive feedback and so pleased you enjoyed your experience at our... dealership. We hope to see you again soon! Infiniti of Chattanooga

  • 5.0 out of 5
    September 2, 2015

    Very friendly and knowledgeable staff. Nick Stembridge assisted me with the purchase of my Infinity. I drove from out of town and Nick went above and beyond... to meet me late in the day and was very attentive to my requests and extremely knowledgeable about the product. I would definitely recommend this dealer to anyone looking for a new vehicle. I only wish they were closer to my home in NC so I could have my car serviced here as well!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Melinda, We appreciate your business! Thank you for making the drive to come see us. We are so glad it was worth it. Infiniti of Chattanooga

  • 5.0 out of 5
    June 18, 2015

    Andrea Mashburn was my service advisor and she was very helpful in explaining the 15,000 mile check-up and what was involved. She was prompt in getting... me in and out for my Infiniti service call. Thank you Andrea.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for choosing Infiniti of Chattanooga to service your Infiniti! We look forward to seeing you for your next service.

  • 5.0 out of 5
    January 27, 2015

    A truly great experience. Payton Lowe was a pleasure to work with. I would highly recommend this dealer!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nolan- Thank you for purchasing your vehicle from Infiniti of Chattanooga! We appreciate your business and hope to see you in the future.

  • 5.0 out of 5
    January 3, 2015

    Infiniti of Chattanooga is without a doubt the BEST, MOST KNOWLEDGEABLE, and PROFESSIONAL dealership and service department there is anywhere! I was treated... like I was not only important, but a pleasure to serve! It took only a few minutes for them to gain my respect! This dealership REALLY cares about customers no matter where the car was originally purchased! I WILL definitely come back as well as highly recommend this place to as many people as possible! Thanks so much for making me feel valued and appreciated!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve- Thank you for the kind review! We value our customers both in sales and service and we are glad it shows. Please don't hesitate to reach out to... us for all of your vehicle needs. We look forward to seeing you again!

  • 5.0 out of 5
    December 12, 2014

    I was able to schedule service appointment online (describing the issue on my SUV). I loved the convenience of this feature. They were expecting me when... I arrived.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for servicing your vehicle with us! We are happy that scheduling your appointment was seamless and we hope you will return for service in th...e future. Thank you for your business.

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