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INFINITI of Chattanooga

(220 reviews)
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everything from beginning to end was a pleasant

Everything from beginning to end was a pleasant experience. I couldn?t have ask for a better experience buying a car. I highly recommend Infiniti of Chattanooga.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Infinity of Chattanooga is the best, Jeff, is an amazing

Infinity of Chattanooga is the best, Jeff, is an amazing sales person. Thank you for making this experience so easy. I have never had a dealership say welcome to the family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI Of Chattanooga!

The team is excellent to work with.

The team is excellent to work with. I had a no-hassle buying experience. Lamar, Chris and Mark were very professional, hospitable and respectful. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joanna, we are so pleased you enjoyed your visit to INFINITI Of Chattanooga! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI Of Chattanooga!

Angela was very knowledgeable and helpful through every

Angela was very knowledgeable and helpful through every step of a car buying. This was my first time and she reassured me through all the steps. she’s the best!! Thank you for being so helpful and kind!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We hope you have a great day! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI Of Chattanooga!

Recently purchased a used car from Infinity of

Recently purchased a used car from Infinity of Chattanooga for my Daughter, with high expectations that this experience would be a good one. The salesman was nothing more than professional, courteous, and top notch. He made buying the vehicle a breeze and treated me like a friend. After the purchase is when the professionalism and regards for the consumer took a nose dive. Six days later the check engine light came on and getting the vehicle in for service became a complete lack of communication, scheduling, and lack of compassion. After taking the vehicle back, to get the problem resolved, and calling multiple times, leaving several voicemails, with no response, I was finally informed that my Daughters car had been sitting for 10 days without anyone even looking at it. I was told it was a $3,000 fix by one service member, the other service member wasn’t even aware the car had been there, and the manager advised it was only a $600 fix… The service member stated how labor intensive the repair would be and the high cost of the repair. Two days later, I received a very different call advising that the problem had been resolved, fixed, with zero charge. Check engine light was off and the car was ready for pickup. After picking up the car the next day and getting the vehicle back at my residence, my Daughter informed me the check engine light was still on. The manager advised me that he gave his “word” to make this right… Needless to say, the vehicle will be getting fixed elsewhere because people’s word, or lack of it, along with the miscommunication and unprofessionalism displayed with this dealership is appalling.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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No doubt about it, Infiniti of Chattanooga has the best

No doubt about it, Infiniti of Chattanooga has the best customer service in the entire area !! Jeff went out of his way to find me a vehicle that I liked and with the help of Mark put me in it. Thanks guys, great job !!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Infinity of Chattanooga is my favorite place to shop for

Infinity of Chattanooga is my favorite place to shop for a car. Just purchased my 4th "Infinity Q 50" and loving it. My sales person "Angela" was great and went all out to help in any way.. Hospitality is great. Highly recommend! Brenda B

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I purchased the Infiniti QX80 a couple of months ago.

I purchased the Infiniti QX80 a couple of months ago. I absolutely love it and would highly recommend doing business with Infiniti of Chattanooga. My salesman, Tom Staebell is top notch!! I live several hours away and purchased my vehicle over the phone after finding it on their website. He drove several hours to deliver it to me. On time delivery, a smooth process, and my Infiniti was even better than I expected it to be! If the need arises to get another one, I'll be back to do business with Tom at IOC!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I purchased the Infiniti QX80 over the phone after

I purchased the Infiniti QX80 over the phone after finding it online and absolutely love it!! Go see Tom Staebell!! Not only did I feel like he was being honest with me over the phone, he proved his honesty. He even delivered it to me, and I live several hours away. When the need arises, I will be back to do business with Infiniti of Chattanooga and hope to do business with Tom again! He's top notch!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Susie Fry, thank you so much for your high rating! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at INFINITI Of Chattanooga!

My wife and I had purchased a used Infinity a few months

My wife and I had purchased a used Infinity a few months ago and the vehicle had a minor issue. Mr. Greg Bolton, sales consultant, and Virgil Edwards, GM, were very accommodating. The deal was cancelled and a search for a similar replacement began. In a few weeks they had found an even better option for us. We were pleased to encounter a dealership where they keep their word. Even with a slight delay, our overall experience was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.