Reviews
Your Choice Auto Joliet the Real Deal!
I visited Your Choice Auto in Joliet and found them to be an excellent choice to buy a car. My son was treated with great respect and was not taken advantage of like most car dealerships would do. He got a good vehicle at a fair price. Great customer service! I liked them so much, I went back and bought myself a beautiful Infiniti with very low miles and excellent condition. The finance dept with Holly is second to none. From the General Mgr Naveed to the salesman Jesse, I give them an A
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
WILL NOT GO THERE AGAIN!!!
My husband and I each bought a vehicle from Your Choice Autos. Now I know that there will be issues with older used vehicles, but they try to hide the problem just to sell the car instead of letting the client know what is wrong with the vehicle. Our first vehicle was a 2006 Chrysler Pacifica. We did not have any problems for the first few months. When it was time to change the oil, the mechanics showed us that whoever tried to fix a crack in the oil pan just welded two oil pans together. This made it difficult to change the oil. Alot of the fuses started going out, and it has cost us alot to keep the vehicle. We wanted to give them another chance, because we needed a vehicle for myself quick. We looked at their inventory, and took our time test driving. I fell in love with this 2005 Cadillac Deville. This car had just came in the same day, and they told me that they had looked over the vehicle, and there was a few things to fix. They made an appointment with me to fix these problems (Engine light was on). I arrived early for my appointment 7am, and was stuck there till they finally finished my car at 9pm. I thought this was really ridiculous seeing they told me it would have been a few hours. I received my car back, and the middle console still was not fixed, and the back window still did not go down. They said they would call me when the parts come in and set up an appointment for the repairs. As I pulled up to my house that same night, the engine light came back on. The car eventually started overheating, and broke down beyond repair. I tried all I could with the finance company and the dealership to try and get some help. All I got was oh well from both the dealership and the finance company (Credit Acceptance). PLEASE BE ADVISED OF THIS DEALERSHIP!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Very satisfied
The staff were good because they were polite, helpful and very customer focused. They made everything stress free for us, helped us find a car within to meet our needs and budget. We would highly recommend them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Horrible experience
Bought a car with a bad engine not disclosed ! Paying on a car I can not use. Still owe 3500 plus now mechanic fees ! Would not recommend to an enemy !
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
NEVER AGAIN
I purchased a vehicle from them in March of 2018. Here I sit, only paying off a little over $1000 on my truck... But, have put in more money to fix the xxxx thing. Close to $3000 already.. And now, my truck sits again. They said it was a good running truck.. Believed them and now, here I sit making payments on something that cant even be driven. And yes, I know how to take care of my vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
My First Minivan
My experience here was pretty good but turned great after speaking with the finance officer. She was intelligent and funny;not to mention quick and precise. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2004 Kia Spectra
Ms. Holly, Naveed, and Ezhar were great. Made my car buying experience easy. They are very professional and friendly. I will be referring everyone I know.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They suck
They give you the run around make you wait. They tell you they will call you back in a couple of minutes and they lie you have to call them back so I just gave up all there cars look like crap. I don’t recommend anyone going but that’s just me. They don’t know how to run a dealership.👎👎👎
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Happy and very pleased Ford Escape owner!
If you are looking for a GOOD used car I highly recommend that you go see the people at YOUR CHOICE AUTO in JOLIET! I knew exactly what I wanted and when I told them what it was they took me to a selection of cars perfect for me! I couldn't be happier with my choice. The customer service is 2nd to none! Yvonne (hope I spelled that right!) is so friendly, funny and easy to talk to as is the whole crew. So if you're looking for a great car go visit the people at YOUR CHOICE AUTO in JOLIET!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Happy
This place is amazing. Eveybody there is so nice & help you in whatever you need help with. They helped me out so well and helped me pick a car I liked with all the features I wanted. Thanks so much to Jesse Nunez for all your help YOUR THE MAN����
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase