Reviews
Simple reprogram of electronic door lock
Took my 99 caravan in for a electronic door lock reprogram...was quoted 65.00....couldn't re program it. I wasnt gonna spend 200 more for them to get another. Got charged 105.00. I understand the situation except for the charge for nothing..i had 3 businesses...im not stupid
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service you would expect
No problems or issues. Just a recall and inspection. Great service with friendly people who understand how important your vehicle is. Will be using them again in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Finding a new car
Excellent service! Everyone was friendly and helpful. I went thinking I could not afford a new vehicle due to my situation. But they worked hard to get me into the car I desired.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service Department!
Service department guys are great! I’ve never had a bad experience and they are always friendly and get me in and out in a timely manner! I’ve taken my Jeep there for the past 2 years for service and will continue to do so.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Speedy repairs.
Very happy with the speed and quality of repairs. Had to track down parts for my 2002 model Jeep because they didn’t have them in stock even though it’s a Jeep dealership with a full service repairs shop. But, the extremely helpful staff found the parts quickly and made the repairs even faster. Would recommend and the staff will have my continued business.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This dealership is very high pressure.
Worst car buying experience I've ever had in forty years buying a car. Would not recommend them. Had to have repair work when I brought it.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Love my new ride
James Moody is the GM and he is awesome!! Everyone was great!! Great experience! We have bought 3 vehicles from Lou at Smithfield store. Great people!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Used Car Buyer
World class customer service! I was very pleased with the vehicle I purchased as well as the treatment I received from the staff! I will definitely spread the word about this dealership. A rating from the beginning to the end of my experience!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2020 Durango Srt
One of the easiest car buys i have had .Susie took a video of the Durango so i can see what I was getting before making the 2 hiur drive down to Goldsboro. great people to do business with they earned a customer for life.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Repainting my hood
After an oil change the technician and I noticed some paint bubbles on the hood of my 3 month old van. He immediately set up a follow up appointment that worked for me. When I dropped off my van, they had a loaner waiting for me. Same van only newer. Even though the repairs took about two weeks, I know that I wont have any additional problems with it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase